Hôtel Swexan

Absolutely spectacular hotel

I recently had the pleasure of staying at Hôtel Swexan in Dallas, and I must say, it was an experience that exceeded all my expectations! From the moment I walked in, the ambiance of the hotel was warm and welcoming, with a touch of elegance that made me feel right at home. The staff at Hôtel Swexan were exceptional in their hospitality. They were attentive, friendly, and went above and beyond to ensure my stay was comfortable and enjoyable. Check-in was a breeze, and any requests I had were promptly addressed with a smile. My room was a delight - spacious, impeccably clean, and beautifully decorated. The bed was incredibly comfortable, providing a perfect night's sleep after a long day of exploring Dallas. The amenities were top-notch, with a well-stocked minibar, a state-of-the-art entertainment system, and a luxurious bathroom that felt like a personal spa. The hotel's location is another highlight, situated in the heart of Dallas with easy access to shopping, dining, and entertainment options. I appreciated the convenience of being able to walk to many of the city's attractions. Dining at the hotel's restaurant was a culinary adventure. The menu offered a fantastic selection of dishes, each one more delicious than the last. The chefs clearly take pride in their work, and it shows in the quality and presentation of the food. Overall, my stay at Hôtel Swexan was an unforgettable experience. It's a hotel that beautifully combines luxury, comfort, and exceptional service

Great and very clean

This is the most beautiful hotel we have ever been to, from start to finish the service was excellent.

My husband specifically researched area hotels and booked this one because the advertised they didn't sell pool resort passes to the public. We traveled across the country and had a limited time staying in Dallas, hoping to enjoy a relaxing vacation for a few days poolside. This hotel is also more expensive but we were willing to pay more for a better experience. To our surprise, our vacation was completely ruined when we went to the rooftop pool to find it overrun with club music blasting and way over crowded with drinkers and partying like spring break in Florida. The crowd you see in my pool pick are NOT hotel guests, most with drinks in hand, yet also hogged every single lounge chair with their belongings so you couldn't use those either. We soon discovered by further investigating that in fact these were NOT paying hotel guests. The Swexan was DECEITFUL on their website since they call these people "club members" who pay to use the pool. Sorry, but that is NO different than the public resort pool passes other hotels offer that we specifically sought to AVOID. We were not the only hotel guests upset. There was literally NO WHERE TO SIT anywhere! If we had known, we absolutely would have stayed somewhere else even outside of Dallas. Our time has been completely ruined. This hotel should absolutely just be transparent on their website so you know that even though you are going to pay to stay there, they open their pool to the PUBLIC. In general, hotels that do this, are completely missing the point of their very existence. Paying hotel guests are basically staying somewhere without amenities just for hotel guests. You are now paying to stay at a "public pool." We are stuck here in our hotel room on the 4th of July with not much else to do in 100+ degree weather. Thank you for ruining out vacation. We did complain to someone who called herself a supervisor. With that said, that was now a few hours ago as I'm writing this and they have done absolutely nothing to make this right. This place is not worth the price. They aim to market their hotel as a lovely place to stay but it's just a club hopping public pool. We were given excuses that they are a newer hotel and told that "no one comes to Dallas in the summer" word for word. Is a response like that for real? We are literally paying to stay at a hotel that exists for out of town guests. We had to come to Dallas for a special family event, so if you are going to work as a supervisor at a hotel, I don't think this is the best excuse or statement to make to guests. I can't even make this up. With that said, she did listen and was polite, but our trip is still ruined and nothing has been done whatsoever by the hotel to even try and make it up to us or the other hotel guests who also had to go back to their rooms and were openly complaining.

My stay was so nice I ended up extending my trip. Everyone is welcoming and makes sure you feel at home, specially housekeeping..they deserve 10 stars for I have not seen this level of greatness since five stat hotels in the 90s, this hotel truly reminded me of what I thought had been lost in hotels. My room was quiet, and everything was comfortable. Thank You and I will see you soon!!!!

I enjoyed my first stay at the Swexan. The gym is fabulous. Will be back!

The staff and service was impeccable. The room was beautifully, decorated and very comfortable. The bathroom is very large with a separate bathtub and shower.

Hotel Swexan is the best new hotel in America! All of the dining venues were incredible…Stillwell’s has amazing steak, Babou’s had excellent snacks, and obviously Leonie’s was a solid treat. There are 26 different bathrooms all decorated beautifully and differently. The staff is top notch, the amenities are unique, friendly, and made me feel special. The rooms are ornate, modern and so comfortable. I honestly am so excited for this hotel. It’s dynamic…the rooftop pool, massive gym, ballrooms, restaurants…it has it all and then some. Highly suggest staying here for your next trip to Dalllas! Or it’s good enough to just come to Dallas to experience. Shoutout to Julian the GM who puts his heart and soul into the property and welcoming guests.