Quality Inn & Suites I-35 E-Walnut Hill

The breakfast was praised for its quality. The accommodation's convenient location near the airport appealed to travelers. Guests also valued the comfortable bedding, spacious rooms, and peaceful ambiance.

I'm sorry to say, but I was very disappointed with my stay here. I was working nearby, out at 7 AM and back by 6 PM each day. The property and location were fine. The exterior is relatively new. The lobby was okay, but filled with shipping boxes containing knock-down new furniture. It's good that room furniture is getting upgraded, but leaving everything scattered in the lobby was not attractive at all. The disappointments: - The hotel website still says breakfast included, but the breakfast room was closed with a sign that said due to Covid-19. That is understandable, although some places at least put out a Continental-style breakfast without open food containers. And Covid started over two years ago - enough time to update a website. - My room coffee maker was missing the pod tray, so the front clerk said he'd get a replacement sent up. Nope. The next morning I had to bring the coffee maker downstairs, and waited while the clerk went and got another one for me. - The sign in the room showed that towels and linens would be changed every third day for water conservation reasons. That is fine. But it says nothing about no housekeeping service to empty trash, vacuum, replenish coffee-maker goods, cups, etc. Okay, so be it. However, no one showed up on the third day for anything. That evening I went down to the front desk - the clerk said he'd write a note for the morning staff about it. The fourth day, I stopped by the front desk at 7 AM to make sure that the clerk knew about it. His shift was ending and he said he'd make sure the day person knew. That evening I discovered that no one showed up again. I went to the front desk and let the clerk know. His response was "I wrote them a note, that's all I could do." And the next morning was my checkout. So no housekeeping service for the whole week. - I would have been able to call the front desk about these issues, especially since I was on the 4th floor - except the room phone did not work. After notifying the desk clerk 3 times, I just gave up on that one. Although every person I talked to was very nice, It would have been nice if anyone actually cared about any issues.