Hilton Dallas/Park Cities

Nice hotel and clean

Two months ago, I visited my company, LA FESTIN, in Dallas, USA. It was a rewarding experience to see the dynamic office environment firsthand. LA FESTIN, a fashion brand known for its stylish and diverse range of handbags, offers everything from crossbody bags to shoulder and top-handle designs. The atmosphere was professional, creative, and full of energy, perfectly reflecting the brand’s modern and youthful vibe. Dallas itself was a great city to explore, making the trip both productive and enjoyable.

The rooms are clean and up to date. They have QR codes for menus around the hotel that are outdated both in offerings and price. I had to call down for a robe 4 times before we got one - twice no one ever answered at the front desk. Room cleaning happens very late in the day. They had a conference happening and crammed all of the event registration tables, food buffet, etc in the small lobby. The pool is nice with a good little waterfall but very small, 3 feet deep the entire way across, and there is no wifi in the pool area. On the roof but there are walls, so no view. The pool area you can order food but they fail to mention or list anywhere that you can only do so after 4pm. I heard the front desk staff talking about how they only will give you water if you ask for it because that is what management said to do, even if you are owed water for your status. Overall very disappointing for a Hilton.

The staff here was 10 out of 10 - amazing! Rooms and spaces were clean, functional, and spacious. The restaurant and service level were amazing. However, the only thing not giving this 5 out of 5 was the Wifi/Internet issues with our large group workshop.

What you would expect from a Hilton! Good experience, location is convenient to HP/ Inwood and we will stay here again. The room was clean, shower could have had better pressure but fine, and I liked the gym. The gym had precor ellipticals, a peloton bike (bring your clip in shoes), treads, free weights, medicine balls etc. Wish they had a self parking option. I had to wait 15m for my car on Sunday morning when lots of people were departing. (No knock on the valet team, they were hustling.)

Let me start with this: if you have a rental car or are driving a car of your own, you should NOT stay here. Valet Parking is required, and this is the WORST valet arrangement we had ever seen. I felt sorry for the employees. There's just one lane, so you can't drive on through once you get your car. You have to wait as each vehicle is unloaded or packed up. Think: families unloading bag after bag with toddlers in tow. Or people departing, taking their time loading bags into the trunk, chatting, getting settled in the car, checking their phones, with zero regard that four cars are trapped behind them. It was a very frustrating component of this hotel. Other than that, hotel is fine. Location is good. Beds and pillows are great. "Real" shower doors that close and actually contain the water (as opposed to the new trend of half-doors where water goes all over the bathroom floor). In-room coffee service was surprisingly tasty. My cousin ordered room service and said the food was cold and they forgot to bring utensils. Overall, a decent stay. But that valet parking is the reason we won't return. Unfortunate. If they removed the decorative fencing and plants by the sidewalk, they might be able to create a pass-through lane and solve the problem.

The manager, Rashid, was so friendly and accommodating. All of the guests and employees love him. The hotel is beautiful, and the pool is particularly nice and heated. The restaurant is great. The lobby and the rooms are wonderful. We loved the location. This hotel is a gem.

I rarely have a single complaint about any Hilton stay. The parking system at this hotel is broken. It is a “valet only” hotel with insufficient service. During our Friday night stay, on January 12, we waited 45 minutes to park our car at 9:00 pm. One valet was reportedly working but on break, leaving 20 cars backed up around the corner to Northwest highway. The Saturday after our stay we realized that an envelope of gift cards totaling $250 had been removed from our car console. Since this hotel has “valet only” parking, and the cards were definitely in place on Friday (we were planning to use one on Saturday so my husband had checked) there is no doubt in our minds that they were taken by the Valet. I know the hotel is “not responsible for lost items,” so it’s on us for leaving them in our car. However, as a longtime and loyal Honors member, I felt that people should know about the parking problem. There are numerous Hilton’s in Dallas, I would recommend choosing another location in the future.

Great hotel! Awesome area with lots of restaurants and a target within easy walking distance. Rooms are nice, beds comfortable. Best bet is to use the valet for parking. Just adding characters because it’s making me get to two hundred characters.