Guest User
June 22, 2024
It's hard to write a negative review, because it can affect someone's livelihood, but I have to be honest. Our two-night stay didn't get off to a great start when our host turned up half an hour after we arrived. She was very sweet and apologetic and we were okay with that. She mentioned that the private water supply could be discoloured, but was safe and again that was fine. Having showed us the apartment we were staying in (the Study), she asked if we had any questions, which we didn't, other than to ask about the towels we had arranged to hire from her. She said she would drop them off to us shortly. However they didn't materialise until late on our second day, when we'd had to make do with what we'd brought with us (one bath towel for the two of us, which was intended for a different purpose). Sarah messaged to say she had left them outside the room and was again apologetic. She said that she wouldn't charge for the towels because they were supplied so late on. Of all the self catering accommodation we stayed at during our trip, this was the only one where towels were not supplied as standard. My partner ran himself a bath on the first evening and couldn't get any hot water. We wondered if it had been used up by guests in other apartments as can happen, and so resorted to boiling kettles and pans of water. It was only when I was hunting for a light switch for the kitchen later, that I discovered a button with markings that had worn off and couldn't be read and three little buttons beside it, marked 15, 30 and 60. It turned out that this had to be turned on to get hot water in either 15, 30 or 60 minutes! There was no information pack in the apartment to advise us of this or anything else - a shame. There was however a notice advising about the discoloured water, stating that bottled water was available inside both the back and front doors, but my partner didn't find any at all on either of the days we were there. As a previous reviewer has noted, there was minimum kitchen equipment - 2 of the basic crockery and cutlery items and the most hilarious thing to me was a washing up bottle with literally a millimetre of washing up liquid in the bottom of the bottle and that had been diluted! To be honest it would have been less insulting to have left none at all. Luckily I had taken some with us. I honestly don't think that this was the service that the host intended to give; we all have off days, but unfortunately we could not recommend and would not return.