Xilamuren Grassland Mongolian Holy Land Resort Reviews

Response from Property: I'm sorry that I didn't bring you the best experience. You may not know much about Inner Mongolia's grasslands and weather, especially the Xilamuren grassland. In the summer, the grassland also has a large temperature difference between morning and evening, and once the grassland passes September to October The grassland did get cold after that, and the temperature in the house did get a bit cold at night. Please turn on the air conditioner for warmth. Each of our rooms is equipped with air conditioners. Most of the tourists who come to the grassland travel to the blue sky, white clouds and green grassland, watch the stars at night, and truly stay away from the hustle and bustle of the city. This is the purpose of coming to the grassland. If you compare it with the city amusement park, it will definitely look monotonous. October is the autumn season in the prairie. There is no green grass to be seen, but there are still endless vast grasslands. As for things like horse riding, go-karts, beef and mutton, bonfire parties, fireworks, etc., I hope international friends will make good plans and travel to this place. First of all, you must fully understand the local conditions, otherwise it is really unacceptable to give the hotel a low score because of the weather.

Response from Property: I went to watch the starry sky with my friends. For dinner, I only had mutton bones in pot, and I stuck a straw in the bones and ate them. I had porridge, soup, pickles, etc. for breakfast. The hotel is spacious and the heating works very well. Hot water can also be used without restrictions, which is great. Thank you for your good review. We welcome international friends to stay in the Mongolian holy land again and entertain your friends like family members...

Response from Property: I'm sorry that I didn't give you the most perfect experience. You were so sure about everything from the cleanliness of the room to the service of our service staff. I don't know which aspect gave you a rating of 3.7. The grassland is far away from the city, and the price of transporting it to the grassland is doubled. We use grassland cattle and sheep for beef and mutton. You look at the quality, not the price. If the food is expensive, you don’t have to pay for it. You can go to the city to eat. There is really no way to solve this problem. Give me more understanding and respect each other, thank you!

Response from Property: Thank you for your evaluation. We deeply apologize for the service that did not meet your requirements. We will strengthen management and awareness in this area. Thank you very much for your true introduction to the Mongolian holy land environment and yurts. Your introduction is more contagious than ours, so that more friends who come to the grassland can truly stay in the best resort in the grassland and taste the green beef and mutton of the grassland. , friends are welcome to bring their families back to the Mongolian holy land to gather together when they have time from July to August.

Response from Property: Thank you for your five-star review. We warmly welcome you to visit us again next time with your family! ! ! This year we have upgraded all the ecological packages to starry sky roofs. You can see the starry sky while lying on the bed at night. It is a great experience. You are welcome to stay in our starry sky roof luxury yurts next time つ😘つ

Response from Property: It's really beautiful and healing. Stars flying at night and vast fields during the day. You can really enjoy a romantic experience. Thank you for giving such a high evaluation. As the most representative resort on the grassland, Mongolian Holy Land will continue to provide the best service to every customer!

Response from Property: Thank you for your five-star review. The owner of the Mongolian resort once appeared on the CCTV stage as an inheritor of intangible cultural heritage on behalf of the grassland people. He is a person with great cultural heritage. He was born and raised in Xilamuren Prairie. The resort has been operating for so many years and Guangjiao Friends all over the world provide the most enthusiastic and sincere service to every arriving customer. Our resorts are all built with traditional Mongolian elements. It is the resort with the most Mongolian cultural characteristics on the grassland. Whether we have been to the camps in Hulunbuir or the Mongolian-style camps in Xinjiang, Qinghai, friends who come to our resort all say good. Our environment, sanitation, and services are all implemented to the urban four-star standards. Accommodation, catering and entertainment are integrated, and our location is in the center of the grassland, with convenient transportation and beautiful environment. Welcome to visit us again next time!

Response from Property: You are really throwing dirty water on others. Please provide evidence of additional charges. If there are no additional charges, you will be legally responsible! Our rooms are all sold on Ctrip. We have never charged extra room fees from our customers. You will be held legally responsible for your slander and rumors. Our room is equipped with air conditioning, and the sheets and quilts are changed every day. There is nothing unhygienic. No one who has stayed here said that our hygiene is poor. Our hygiene is famously clean on the grassland. The label of our resort is that the rooms are comfortable and clean and the service is good!

Response from Property: Sorry for not giving you the most perfect experience! It was very unpleasant for you to come to the grassland without wifi, and you were asked to refund the one-night room that you had to stay for two consecutive nights. For the sake of customer experience, we refunded you that night for free, which made it difficult for us to spend more than a thousand and one night in a B&B. It was left empty for one night without being sold. We have kept the house for you for so long, and you just said that I can no longer live without the Internet. So let me ask, do you bear the loss? There is no wifi in the whole Xilamuren grassland recently. The signal tower is broken. If you want to experience wifi, it would be better to stay at home. Why come to the grassland to give negative reviews to others and harm the interests of others due to force majeure? ! There is no problem with our service. Our resort receives so many customers a year, and we have never had any problems like the ones you mentioned above in terms of quality or health services. Just because of a joke by the waiter, you got angry and deliberately acted badly. Comment, we must go through the Ctrip complaint channel!

Response from Property: The fee you pay from the platform is the room fee for accommodation and does not include other things. I have never seen anyone want to eat and play for free after paying the room fee. Your understanding really subverts my three views! If you think it is expensive, you don’t have to buy it. The fruits and vegetables on the grassland are all brought from the city 100 kilometers away. If you think it is expensive, you don’t have to eat it. As for the entertainment items, we can’t provide them to you for free. We don’t have that obligation and height. Do you think it is expensive? You can go out and turn right! You squeezed seven or eight people into one room, and you said it was not cost-effective. What does it have to do with you whether the yurt is empty or full? You want to waste your time? You booked a B&B with three bedrooms and one living room, and we gave you a room in a yurt? You have never seen a yurt with air leakage costing 1,000 yuan for accommodation. You come to us to get a bargain and still do it well! Don’t you feel ashamed of your weird thoughts and actions? You take advantage and curse others. I have never seen anyone like you.

Response from Property: Thank you for your five-star praise and detailed introduction of our pastoral homestay. We have been loved by customers since our opening. Hygiene is our label. We follow the standards of four-star hotels in the city. Because many reception points on the grassland do not meet the hygiene standards, we always put hygiene first. In addition, our homestay is representative on the grassland. Both the comfort and design are unique on the grassland. In addition, our geographical location is right in the center of the grassland, which brings convenience to tourists. Our park always presents its original ecology to guests. The grassland cultural elements of the park will also bring real fun to every tourist and enable them to have a deep understanding of the grassland culture. Welcome to come again next time!

Response from Property: Thank you very much for your love and praise for our resort! Our prairie wooden house is unique on the Xilamuren prairie, a newly built characteristic homestay last year. The yurt is also the most original ecological felt bag, which is dust-proof and warm-keeping, sound-proof and heat-insulating, and very environmentally friendly. All homestays and yurts include a rich breakfast, and our resort has a full range of grassland activities. Welcome you and your family and friends to come to the grassland to experience it again!

Response from Property: Hello, I am very sorry that I did not bring you a perfect check-in experience. Our resort is an original ecological scenic resort base built on the Xilamuren prairie. 1. It is quite normal to have insects on the grassland. Each of our rooms is equipped with environmentally friendly insecticides, and each room will be inspected, disinfected, and insecticided before check-in. The bugs on the grassland are herbaceous insects. Our rooms are cleaned every day. There is no such thing as uncleaning. This can be verified. We receive two to three hundred groups of guests every day, and the hygiene has always been recognized by customers. We have checked with the room customer service. After opening the room for you, you opened the door and did not close the door outside. It is inevitable that insects will enter the room. This can also be verified. 2. Our breakfast is divided into several types. At that time, the waiter did not recognize you as a Ctrip guest, which caused some misunderstandings. There is no such thing as breakfast, and our accommodation includes breakfast. You can share it with other hotels on Ctrip. For comparison with the hotel, we will launch two types of rooms with early morning or no early morning for guests to choose. 3. Our ecological yurts are made of environmentally friendly materials, which are warm in winter and cool in summer. Moreover, our yurts have a large area and are not oppressive. It is very comfortable to live in.

Response from Property: Thank you for your full praise. Our resort has been rated as a five-star pastoral homestay in the autonomous region. Our boss has also represented the grassland people on CCTV and helped herdsmen get rich. At present, our resort has a rich variety of catering, accommodation, entertainment and other activities. Our resort will continue to polish, carve products and provide good services to let more tourists feel the fun of vacation. We will continue to do a good job of hygiene, so that every room can be clean, and every tourist can eat the most authentic green beef and mutton from the grassland. This is our quality and the service attitude we have always maintained! I also hope that you will bring your family to the grassland again next year and visit our Mongolian holy land again!