Best Western Hotel Darmstadt Reviews
Best Western Hotel Darmstadt
Grafenstraße 31, Darmstadt, 64283, GermanyView Hotel Details
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Best Western Hotel Darmstadt Guest Reviews
4.2/5
Very Good
51 review
Verified reviewsLocation4.1
Amenities4.2
Service4.2
Cleanliness4.2
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All reviews(51)
Positive reviews(24)
Reviews with photos/video(3)
Negative reviews(1)
joerg bluemel
Comfort King Room
Stayed in Oct 2024
Business travelers
5 review
Amazing
Posted on Oct 29, 2024
Central location, always a good stopover
Richard7
Standard Single Room
Stayed in Aug 2022
Business travelers
28 review
Posted on Aug 29, 2022
Pretty good location but I am not sure services than before. Because of Covid19?;; I have no idea !
Have a great day!
Jackshushu.
Standard Twin Room
Stayed in Jun 2023
Business travelers
37 review
Posted on Jul 5, 2023
1. Ctrip is rubbish. I forgot to order breakfast and said I would lose money. It’s not surprising. I changed my booking.
2. The hotel is very poor. There are many steps and it is difficult to carry luggage.
3. The hotel service is very poor and the receipt cannot be printed.
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Beate
Comfort King Room
Stayed in Jan 2023
Couples
1 review
Amazing
Posted on Jan 29, 2023
Super great location.... Room simple but clean, bathroom could be nicer .... Staff very friendly… breakfast ok…
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Floret Zou
Standard Single Room
Stayed in Jul 2024
Business travelers
24 review
Outstanding
Posted on Jul 16, 2024
位置很好，附近很多吃的和逛街的地方，唯一不好的是去房間有段樓梯，重行李的不方便
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Jamesbracknell
Stayed in Jun 2024
Couples
Outstanding
Posted on Jun 9, 2024
Very good quality for a 3 star hotel - better than some 4 star I’ve stayed in. Central location and helpful staff. Very clean and decent sized room. Bathroom very good quality and air con efficient. Nice to have fridge in room and outside terrace nice addition. Would definetly stay here again.
Response from Property: Dear Mr. Bracknell, thank you very much for this very nice review and descrption of our hotel services. We are looking forward to welcoming you back here soon.
B3035OTKP08
Stayed in Feb 2024
Family
Outstanding
Posted on Feb 28, 2024
Great, centrally located near the city center. Staff was very friendly and accommodating. They kindly communicated with us in English and helped us navigate some transit in addition to letting us store our bags for a bit. The rooms were clean and had all that we needed.
Response from Property: Thank you very much for your excellent review. The staff was very happy about being mentioned and we wish you save travels.
Voyage264989
Stayed in Dec 2023
Other
Outstanding
Posted on Dec 25, 2023
You're in the heart of the city and only 2 min walk to center of the city with all local bus/tram connections. Restaurants/coffee shops are all around the hotel in walking distance as well as a grocery store right next to it. Very quiet.
Response from Property: Dear Hotelguest, thank you very much for this excellent review. The whole team was very excited about it and it came as a christmas-present! Save journeys.
Freedom61401555936
Stayed in Nov 2023
Couples
Posted on Nov 22, 2023
This Best Western is very well located near center of Darmstadt. Nice breakfast, free lattes and other coffee from machine in lobby. Several decent restaurants, natural food store, and nice bakeries within a couple blocks. But the rooms are small, and the hotel avoids certain services. For example, no one available to help bring bags in or out. Room cleaning only on request, and you have to confirm that they will clean on the day you requested or else they might forget (like they did with us). Finally, there's no clothes cleaning service offered by hotel, or even available in the vicinity. So make sure you don't arrive with lots of clothes that need washing, or you might be forced to just buy new clothing.
Response from Property: Dear David G Boston, thank you very much for taking the time, to review your stay with us. Unfortunately it seems, that your expectations of our hotel were more of a 4-star-hotel rather than a 3-star-hotel that we are. This is why we would like to comment on a view of your statements, as we belive they are not projecting the right picture of our hotel. Our rooms are with 24sqm larger than most of the other 3-star-hotels in Germany. Currently most hotels are built with 16-18sqm! The "cloth cleaning service" is usually offered by 4-5 star-hotels, however, just around the corner from our hotel are 2 laundry/dry cleaners which unfortunately are not open on weekends, which is the case all over Germany. Due to enivronmental reasons we ask all our guest upon check in, if the wish to have their rooms cleaned on a daily bases, most hotel chains in europe are working with this system to reduce the impact on the environment. However a "mishap" happended during your stay! As part of a split billing, you were checked out and in again. During this process we lost the cleaning information to your room for which we sincerely apologized and would like to apologize again. We sincerely hope that we were able to clarify the issues you had and want to apologize for any inconvenience this may have caused for you.
Passport65590999561
Stayed in Jun 2023
Couples
Outstanding
Posted on Jun 1, 2023
Have stayed here several times over the past dozen years or so. Would never stay anywhere else. Staff is excellent…front desk, breakfast room, housecleaning. Rooms and public areas always clean and welcoming. Great morning breakfast service by welcoming staff. And great central location to town sites and all transportation. We’ll always return to Best Western, Mitte.
Response from Property: It gives us great joy, that you enjoy staying with us. You pointed our all our strenghts an the entire team is very thankful for that. Come back soon!
Guest User
Stayed in Jan 2023
Other
Outstanding
Posted on Jan 31, 2023
I had a clean spacious room, with a decent sized bathroom (not large, but not cramped either), the hotel is simple but a very good value. The staff were all very friendly, I requested an allergy free room and it was no problem. The location is one block from the pedestrian shopping zone, and a few blocks from the major museums (which are terrific, and not crowded) I was there mostly to visit the architectural gems of Mathildenhöhe, and also the gardens. All were within pleasant walking distance of the hotel. There is an elevator up to the hotel reception, and it is set behind the front street facade, which contributed to a quiet place to stay. There is a no fuss buffet breakfast, and a lounge area if you like. Altogether a good place to stay in Darmstadt.
Response from Property: Dear hotelguest, thank you so much for this excellent review. You pointed out our strenghts as well as our standard features. Our team was very happy about your positive impression and hopes to see you back again soon.
20stephan
Stayed in Feb 2024
Couples
Very Good
Posted on Feb 24, 2024
quiet room, good selection with slight restrictions at breakfast, coffee could be stronger, friendly staff, large parking spaces in the parking garage for 15 EUR/night, very central location about 200 m from Luisenplatz
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Response from Property: Sehr geehrter Stephan, vielen Dank für Ihre positive Bewertung. Wir haben uns sehr darüber gefreut. Wir haben den Kaffee überprüft und die Mahlmenge etwas angepasst, beim nächsten Mal schmeckt er stärker...
maze112
Stayed in Feb 2024
Business travelers
Outstanding
Posted on Feb 1, 2024
Good hotel in the city - which locals call the Parkaushotel. Clean rooms, friendly staff, uncomplicated processing - possibility of online check-in. Just as you would expect as a business traveler. I can recommend the Best Western Hotel.
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Response from Property: Sehr geehrte(r) Maze112, vielen Dank für Ihre tolle Bewertung. Wir haben uns sehr darüber gefreut, dass Sie unsere Stärken hervorgehoben haben.
Guest User
Stayed in Feb 2023
Other
Outstanding
Posted on Feb 14, 2023
On February 13, 2023 at 8:30 a.m. I was in the city center for an appointment at 9:00 a.m. I wasn't feeling 100% well because I had taken tablets that my intestines couldn't tolerate. I parked in the Q-Park next to the hotel and, in desperation, because there was no cafe open anywhere in the area, I went to the hotel reception. The concierge, Mr. Koch, was extremely accommodating and I was allowed to use the toilet without having to order another coffee. Afterwards, Mr. Koch offered me a coffee to go. I have never experienced such a nice and friendly way of dealing with a non-guest. And I am a frequent traveler with Lufthansa Senator status and can only say: Compliments and the hotel can be happy to employ an employee like Mr. Koch.
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Guest User
Stayed in Jun 2024
Solo travelers
Outstanding
Posted on Jun 19, 2024
Ich habe den Aufenthalt mit einem Theater Besuch verbunden. Es lief alles reibungslos. Besonders komfortabel war die integrierte Parkmöglichkeit und die Nähe zum Theater.
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