Hotels near Buckby Library & Hub, Daventry District

he issue that I have experienced was: When I first arrived at the hotel I requested an iron and and ironing board. The member of staff gave me an iron but stated that I could not have an ironing board because it must be in a room. I asked if I could get it later as I need to iron my shirt for work and was informed that it would be sent to my room. This happened at around 3 in the afternoon, it is now 10.15 at night and they have not produced it. Next I ordered a meal in my room, I waited 1 hour before going to reception and finding out they forgot to send my meal to my room. I was informed that the meal was ready now if I wanted it I could take it, which I was happy to do, only to find out that they had tried to give me my meal that was stone cold. Not good for chicken and chips. I then ordered a smaller snack because of the time and waited 45 minutes telephoned reception and was told by the supervisor that they had just come on shift and knew nothing about my issues. She apologised and assured me that she would personally bring my sandwich to me in 15 minutes, 30 minutes later I go to reception as I had still not got my sandwich and it was too late to eat at 9.30 at night. I asked to speak to the supervisor outside as the members of staff who gave me this poor service were by reception and I wanted to speak privately, outside I did not get an apology for the poor customer service of her staff and she did not apologies for incorrectly telling how long I would have to wait the second time, after I had told her about my poor experience. She then said ”you don't want the food raw, do you” after me complaining about her keeping waiting the second time. I teach customer service and this has been the worst service I have ever received in a hotel ever, and I will using this experience with Ibis in my classes on a perfect example of how not to treat a customer for a long time. This is my first experience of Ibis hotels and I am shocked that this is how you treat your guests. It occurred on: 01/09/2022 This meant that I am in my hotel room furious and disappointed and have not eaten. It feel ironic that tomorrow I will be teaching customer service and I am unable to sleep because of how much this has affected me. I am not satisfied with the service I have received and I feel frustrated that it is too late to book into another hotel. Train your staff to a much better standard and made aware that this is not good enough. Send me a full apology and the cost of my evening meal that I did receive should be charged. I don't expect any of the things I have shared with you to make any difference to the staff and if I was ever foolish enough to stay at this hotel again I am sure I would get the same poor customer service. I just hope that this is a poor hotel and it does not reflect other hotels in your chain.

This hotel is steps away from the centre and steps away from the iconic Roadmender venue. There are PLENTY of food places, bars, and shops within walking distance. Only downfall for me was the pool being nomore :( Please bring it back, I intend to use you every time I visit Northampton now and would love a cheeky swim. Other than that, a lovely hotel with lovely staff, I'll be back.

We booked to see the theatre Production show Signing in the Rain on Saturday 13th July , the show was as good as any West End production we have seen, simply put it was fantastic. Booking by phone was easy and simple too. we were married on the 13th of July 2014 at Kilworth house so this been our tenth wedding Anniversary I wanted to make things special for our stay for my wife and book back at Kilworth house , I had only one disappointment when booking i could not book one of your luxury room , fully booked up in February . Friday 12th July I traveled down to the hotel to leave flowers and gifts for my wife to be placed in the room and was meet at reception by Mal , I requested everything to be placed in the room for when we booked in the next day , Mal told me this would not be a problem and she would take care of this personally for me, I also asked Mal if possible could we have a tablet reservation for two next too the orangery French doors on the evening as this was were we stood for our wedding vows , Mel asked me to give her a moment and went too spoke to the Maitre d , when she returned she told me everything would be sorted , my last request was if possible could we book in at 3pm she said she would try . Saturday 13thJuly we arrived at the hotel at 3 pm and was meet at reception by a smiling Mal and her colleague Mel spoke to me like she had not meet me before (great) I asked if we could book in , Mel rang house keeping and we were told the room would be ready in thirty minutes ( not a problem ) we went into the lounge to have a relaxing drink whilst we waited we were asked about luggage which we had placed on the luggage trolley Mel told me our luggage would be taken up to our room once it was ready . whilst my wife had her drink I went and spoke to Mel she told me she had take up the flowers and gifts for my wife into our Garden room herself .The Theatre Dinner Meal on the evening was superb ,service was fast we did not have to wait long between courses , nothing was too much trouble for the restaurant staff . we had a great dinning experience seat at our table which was reserved for us . Breakfast was self service the hot food arrived fairly quick ( very Busy ) the self service cold food was plentiful and a good selection which I observed was replenished at frequent intervals . my wife had only one complaint when we checked out which this was behind the hotels control noisy guests who wake my wife up when entering there room next too ours ” Quite Late ” honestly I heard nothing i am a heavy sleeper . Checking out we were meet Again by Mel who enquired how our Anniversary stay went . lets just say my wife was smiling all day Sunday . Mel and all the staff at Kilworth House made our Anniversary stay special nothing was too much trouble ,thank you everyone . Steve & Trace L , Room 203 .

Our stay was fantastic and all the staff were really helpful and professional. We had one of the engineers come to our room to help us out called Derek who couldn’t do more to help us and fixed the problem immediately. I would really recommend staying at this hotel as we were made to feel so welcome. I will definitely be returning to this hotel the next time I stay in Northampton.

Had arrived from the Hilton in Harrogate which was brilliant. Had high hopes for the brand when I arrived at this hotel. Walked in to reception and all I can say is appearances can be deceiving. Once you look past the chandeliers and flowers it’s evident this isn’t up to the usual Hilton standard. The first receptionist I spoke to was either shy or new. Very basic service, more time spent looking at the screen. Had to ask the usual questions, breakfast times/location:car parking payment etc.. Got told it was on my key card. That’s great but I’m asking you in person and having stayed at many hotels this is usually standard. The rooms are very basic and the hotel does need modernising. The receptionist kindly moved me (thank you Eva) as I could hear everything in the original room I was allocated, and the adjoining door between my room and the one next door didn’t seem to secure.. I found the family room I was given slightly more modern but the beds creaked awfully. Luckily I always take ear plugs. Bathrooms had those horrible shower heads that emit shed loads of spray, not ideal if you are trying not to get your hair wet and just have a wash. They do provide shower caps though. There is also a reminder to be vigilant with the shower curtain as the spray shower heads soak everything! Food in the restaurant was mediocre but prompt. Hilton prices without quality. Had the risotto which was essentially pea and cream, no taste of mint. It was a huge portion though and served quickly. Girls on service were very friendly but had to be reminded as to service. I was also given pudding without a spoon, had to go exploring as there were no staff to help find one. Pudding was bizarre, a lemon sponge thing on a bed of granola. Tasted like a dandelion. Had intended to use the gym, but to be honest I didn’t want to stay here longer than I needed to. In sum, not awful but not great. Standard no higher than a Holiday Inn, albeit they are more modern and don’t charge their guests for parking.

This was the first time we had stayed at a Holiday Inn and we were not disappointed. From entering the front door to leaving we noticed how well this team worked together. Claude checked us in without any delay, smiled all the time and asked how we were. Made us feel very welcome and was around helping the team throughout our 2 day stay. The rooms are immaculate, and the beds were really comfortable. breakfast was lovely, very warm and plentiful. The trays were filled constantly. There was plenty of tea,coffee etc. and we could ask for anything we had forgotten. ie tooth paste, shaving foam, We will definitely return to this establishment thank you everyone involved in making our stay enjoyable Tom and Christine Choi

Visited a few of the pubs in Lutterworth during our brief stay. This was the best of the bunch . Called in after dinner on Tuesday 22/6 and was served by a really friendly guy (sorry, forgot name but it was Jack or Jane or similar maybe). He was very chatty and helpful and a credit to himself and the establishment. Best selection of ales, gins and scotch in the town without a doubt. Lovely outside space too. Wish it hadn't been our last night when we found it!