No.198 Yingbin Road, Anren Ancient Town 1-4 Building 1-3 Floor, 6 Building 1-2 Floor, Dayi, Sichuan, 611331, ChinaView Hotel Details
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Four Points By Sheraton Chengdu, Anren Guest Reviews
4.8/5
Excellent
1235 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1235)
Positive reviews(1205)
Reviews with photos/video(278)
Delicious breakfast(93)
Perfect for kids(43)
Great swimming pool(40)
Close to amusement park(30)
Has facilities for children(21)
Garden view(15)
Negative reviews(28)
Davis Lim
Ancient Town Scenic Twin Room With Balcony
Stayed in Dec 2023
Family
49 review
1.0/5
Posted on Dec 26, 2023
Hotel is pretty aged and hooks for hanging bath towels are broken and missing.
Reception Zoe was ill-trained and had charged me rmb $499 when I had already prepaid.
She actually charged my card for the stay even after she saw that my room booking had been prepaid
She promised to process the refund on the next morning when I check out but nothing was accomplished except another promise made by a lady who claimed to be the FO Manager that was on duty that there was no charge that was made to my card but could not provide a confirmation by their correspondent bank.
This is not true as my mobile phone had received a text message from Citibank in Singapore thar indicated that a charge of rmb 499 had been processed.
She later provided a letter to guarantee that she will make sure that the mistake will be rectified.
I am still waiting for my bank to acknowledge receipt of the hotel's initiation to revoke the charges made through their bank.
Let's hope that I do not have to resort to writing to their regional manager to investigate the incompetence of the management at four points Sheraton under the stewardship of their general manager Johny Fan (范兴宇)
Response from Property: Dear guests,Thank you for choosing Four Points by Sheraton Chengdu Anren Hotel and for your valuable comments and suggestions. Please be assured that creating a pleasant and welcoming environment for our guests is our first priority, so we take your feelings very seriously. As to whether we can provide you with specific check-in information, we will self-check according to the information you provide, and rectify such problems to prevent similar situations from happening again. We hope you will take the time to get back to the hotel with more details, or you can contact the Marketing Communications Department by calling the hotel switchboard. Let us have the opportunity to follow up the rectification and timely feedback to you. I hope you will give the hotel a chance to serve you again. We look forward to meeting you and your relatives and family again! With best wishes!
Marta Karpinska
Ancient Town Scenic Double Bed Room With Balcony
Stayed in Mar 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Mar 13, 2024
Great hotel and a site. Very recommended.
Yxinyue
Ancient Town Scenic Double Bed Room With Balcony
Stayed in Apr 2024
Solo travelers
88 review
5.0/5
Outstanding
Posted on Apr 26, 2024
Every time I come to Dayi, I will stay here. The room is spacious, clean and sanitary. The surrounding environment is also very good. There is a parking lot, the breakfast is quite rich, and there are many places to eat and play nearby.
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6/13
Response from Property: Dear guest, thank you for commenting on your stay. And for sharing your experience with us. We are very happy to receive your recognition of the Four Points by Sheraton Chengdu, Anren. Your affirmation of your stay experience is the greatest encouragement to us and the direction we have been working towards. We will continue to work hard and be committed to providing you with high-quality and complete room facilities so that you can have a comfortable and pleasant stay experience. Thank you very much again! We look forward to your patronage again!
Conglingkaishishenghuo
Ancient Town Scenic Twin Room With Balcony
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 3, 2024
The hotel facilities are very good, and the supporting swimming pool is also very clean. I went swimming for 2 nights and was satisfied! It is very close to Anren Ancient Town, and it takes only a few minutes to reach the ancient town, which is convenient for travel!
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing Four Points by Sheraton Chengdu Anren. We are very happy that you have given us a good review and praise! I believe that you have personally experienced the convenience of the hotel's location, which is one of the reasons why most guests choose our hotel. Your good review is our driving force. The hotel will continue to improve the quality of service and bring you more surprises. Thank you again for your love for Four Points by Sheraton Chengdu Anren. We look forward to your stay again! I wish you a happy life.
Guest User
Ancient Town Scenic Double Bed Room With Balcony
Stayed in Apr 2024
Travel with friends
1 review
3.2/5
Posted on May 1, 2024
It was itchy when I slept, and the quilt still had the perfume smell of the previous customer. It was speechless! ! The hotel environment is very good, with garden-style greenery, very comfortable to walk around. The service of the hotel is average, and the service level is also backward, even the service level of mid-range chain hotels can't keep up.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for staying at Four Points by Sheraton Chengdu Anren and for letting us know the shortcomings of our guest room environment through your comments. We are sorry that these problems have ruined your pleasant stay experience. We will prevent such problems from happening again through continuous improvement and improvement, and provide you with a comfortable and cozy guest room space. Your opinions and suggestions are the cornerstone of our hotel's continuous optimization and progress. I believe that when you come next time, we will be able to create a guest room environment with complete facilities and a fresh atmosphere for you. Sincerely look forward to your next stay! I wish you a happy life.
Guest User
Ancient Town Scenic Twin Room With Balcony
Stayed in Apr 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on Apr 26, 2024
The hotel is in a great location, just across the street from Anren Ancient Town. The environment is quiet and comfortable, and the service is great. The hotel's dinner is also delicious, reasonably priced, and the portions are large. I highly recommend the beef tenderloin and tofu pudding, which goes especially well with rice.
Original TextTranslated by Google
Response from Property: Dear guest, we are very glad that you have chosen and stayed at Four Points by Sheraton Chengdu Anren. We also thank you for your perfect review. Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. We hope that Four Points by Sheraton Anren will be the warmest and most unique one in your memory! When you are on the road, we hope that the fresh garden air, green lawn, warm sunshine, and quiet surrounding environment will bring you a leisurely and comfortable slow time! We look forward to meeting you again! Best wishes!
chbbbbb
Ancient Town Scenic Twin Room With Balcony
Stayed in Apr 2024
Couples
23 review
5.0/5
Outstanding
Posted on Apr 25, 2024
The hotel is near Anren Ancient Town, with a good location. There are green spaces and squares around. The environment is elegant, with a large green space and the sound of birds and flowers in the morning. We brought our dog here, and it was convenient for walking the dog. Parking is free on the ground floor. The room is soundproofed. The breakfast is rich. There is a free self-service coffee shop.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of your stay. We are glad to receive your recognition of Four Points by Sheraton Chengdu Anren. Your affirmation of your stay is the greatest encouragement to us and the direction we have been working towards. We will continue to work hard and be committed to providing you with high-quality and complete guest room facilities so that you can have a comfortable and pleasant stay. Thank you again! We look forward to your patronage again!
Guest User
Ancient Town Scenic Double Bed Room With Balcony
Stayed in Mar 2024
Family
4 review
5.0/5
Outstanding
Posted on Mar 30, 2024
Traveling with my parents and 95-year-old grandmother, the five-star soft and hard configuration and environment are impeccable! As soon as I checked in, I began to enjoy meticulous care and concern. There is a wheelchair♿️, which is very convenient for pushing my grandmother to visit the ancient town! The Chinese restaurant lunch was given as a gift when I booked the room, which surprised us. The dishes were much better than I imagined, and I couldn’t finish them at all! Afternoon tea was bought separately, the original price was more than 200, and it was 128 during the promotion. The appearance and taste were amazing! Several elderly people said that they were very satisfied with their stay in the hotel this time! I want to stay at Sheraton next time!
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6/12
Response from Property: Dear guest, we are very glad that you have chosen and stayed at Four Points by Sheraton Chengdu Anren. We also thank you for your perfect review. Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. We hope that Four Points by Sheraton Anren will be the warmest and most unique one in your memory! When you are on the road, we hope that the fresh garden air, green lawn, warm sunshine, and quiet surrounding environment will bring you a leisurely and comfortable slow time! We look forward to meeting you again! Best wishes!
Guest User
Ancient Town Scenic Double Bed Room With Balcony
Stayed in Apr 2024
Travel with friends
27 review
5.0/5
Outstanding
Posted on Apr 15, 2024
In early summer, I came to Four Points by Sheraton Chengdu Anren again. It was shaded by green trees and had a beautiful environment. The front desk was quick to handle and upgraded the room. The room layout was reasonable. It was very pleasant to drink tea and enjoy the scenery on the balcony. The breakfast was varied and delicious. It is one of the best hotels to visit Dayi County!
Original TextTranslated by Google
Response from Property: Dear guest, we are very glad that you have chosen and stayed at Four Points by Sheraton Chengdu Anren. We also thank you for your perfect review. Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. We hope that Four Points by Sheraton Anren will be the warmest and most unique one in your memory! When you are on the road, we hope that the fresh garden air, green lawn, warm sunshine, and quiet surrounding environment will bring you a leisurely and comfortable slow time! We look forward to meeting you again! Best wishes!
Light
Ancient Town Scenic Double Bed Room With Balcony
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 14, 2024
A good place for hotels in ancient towns around Chengdu.
The overall service is online, with a five-star entry threshold.
Adults and children had a great time, and this is the third time.
Chinese and Western food are both available here, and the prices are reasonable.
Original TextTranslated by Google
Response from Property: Dear guest, we are very glad that you have chosen and stayed at Four Points by Sheraton Chengdu Anren. We also thank you for your perfect review. Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. We hope that Four Points by Sheraton Anren will be the warmest and most unique one in your memory! When you are on the road, we hope that the fresh garden air, green lawn, warm sunshine, and quiet surrounding environment will bring you a leisurely and comfortable slow time! We look forward to meeting you again! Best wishes!
Guest User
Ancient Town Scenic Double Bed Room With Balcony
Stayed in Apr 2024
Family
6 review
5.0/5
Outstanding
Posted on Apr 8, 2024
The hotel upgraded me to a suite for free during the holiday. What a surprise! So touching! The decoration is elegant! The breakfast is also rich! The environment is elegant! It feels so good to be woken up by the birds!
Original TextTranslated by Google
Response from Property: Dear guest, we are very glad that you have chosen and stayed at Four Points by Sheraton Chengdu Anren. We also thank you for your perfect review. Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. We hope that Four Points by Sheraton Anren will be the warmest and most unique one in your memory! When you are on the road, we hope that the fresh garden air, green lawn, warm sunshine, and quiet surrounding environment will bring you a leisurely and comfortable slow time! We look forward to meeting you again! Best wishes!
Weidademao
Ancient Town Scenic Twin Room With Balcony
Stayed in Apr 2024
Couples
10 review
5.0/5
Outstanding
Posted on Apr 6, 2024
Beautiful environment, excellent location, warm service, next time it will be the first choice, recommended
Original TextTranslated by Google
Response from Property: Dear guest, we are very glad that you have chosen and stayed at Four Points by Sheraton Chengdu Anren. We also thank you for your perfect review. Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. We hope that Four Points by Sheraton Anren will be the warmest and most unique one in your memory! When you are on the road, we hope that the fresh garden air, green lawn, warm sunshine, and quiet surrounding environment will bring you a leisurely and comfortable slow time! We look forward to meeting you again! Best wishes!
Guest User
Ancient Town Scenic Double Bed Room With Balcony
Stayed in Mar 2024
Family
31 review
5.0/5
Outstanding
Posted on Mar 22, 2024
The room is spacious, clean and comfortable as always. It would be even better if they paid attention to the details. The self-service coffee is affordable, and the food in Juwei Chinese Restaurant is so good!
Original TextTranslated by Google
Response from Property: Dear guest, we are very glad that you have chosen and stayed at Four Points by Sheraton Chengdu Anren. We also thank you for your perfect review. Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. We hope that Four Points by Sheraton Anren will be the warmest and most unique one in your memory! When you are on the road, we hope that the fresh garden air, green lawn, warm sunshine, and quiet surrounding environment will bring you a leisurely and comfortable slow time! We look forward to meeting you again! Best wishes!
Guest User
Ancient Town Scenic Double Bed Room With Balcony
Stayed in Mar 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Mar 19, 2024
The waiters are very enthusiastic. I recommend everyone to come here with children on weekends.
Original TextTranslated by Google
Response from Property: Dear guest, we are very glad that you have chosen and stayed at Four Points by Sheraton Chengdu Anren. We also thank you for your perfect review. Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. We hope that Four Points by Sheraton Anren will be the warmest and most unique one in your memory! When you are on the road, we hope that the fresh garden air, green lawn, warm sunshine, and quiet surrounding environment will bring you a leisurely and comfortable slow time! We look forward to meeting you again! Best wishes!
Guest User
Family Room
Stayed in Mar 2024
Family
7 review
5.0/5
Outstanding
Posted on Mar 11, 2024
I have stayed in this hotel since it opened. The service has been online. Although some facilities are a little old, they have prepared heating equipment and provided many entertainment programs for children. It is very suitable for parent-child travel
Original TextTranslated by Google
Response from Property: Dear guest, we are very glad that you have chosen and stayed at Four Points by Sheraton Chengdu Anren. We also thank you for your perfect review. Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. We hope that Four Points by Sheraton Anren will be the warmest and most unique one in your memory! When you are on the road, we hope that the fresh garden air, green lawn, warm sunshine, and quiet surrounding environment will bring you a leisurely and comfortable slow time! We look forward to meeting you again! Best wishes!