Scandina Resort Hotel Reviews

Clean and comfortable room for families with young kids. The heated floor is a plus point when travelling to a winter place. We were here for 2 nights on December and it was freezing cold. Thanks for the heated floor we stayed warm. The room is newly renovated with modern interior. The hotel does not have much amenities other than what you get in the room. Food around the whole Xi Ling Snow Mountain is limited and they close early during winter time. Hence, do get your meal early. Hotel service, I gave it a less rating as the staff are not really sure their role and hard to get a room call service at night. Travelling here is quite smooth. We hired a private driver and took the cable car up to the snow mountain. There will be bus taking you to the ski resort area where then you will have a short walk to the hotel. Overall a good stay and certainly recommended this hotel for families.

Newly renovated, the smell is a bit late

Tell me about your experience in this hotel... At first, I made a reservation from the 28th to the 29th. Since it was my first time to come to Xiling Snow Mountain, I didn’t understand many things. I started to contact the hotel all the time. Ctrip’s hotel customer service couldn’t reply. I called a few times and got through directly. hang up, As a result, I missed the time to go up the mountain. I booked another hotel with them on the 29th-1st. When I came up, the front desk told me that the number was the front desk number of Yingxue next door. As for why this happened, they didn’t know because it was the day before. I was deducted 300 yuan in liquidated damages when I refunded the money. Ctrip customer service later recovered the money from me. Speaking of the experience on 29-1, as you can see from the picture, they only have floor heating. I came to the floor heating at 15.30 in the afternoon, and then it kept spraying water. The staff said it was because the ring was broken! Changed a room for me! As a result, the floor heating turned off around 12 o'clock in the middle of the night. You heard me right, it turned off! ! ! The floor heating was turned off in the middle of the night. I called the front desk, but no one answered! That's all! It's so cold! There is also a small episode in the middle, which is about ordering food in the afternoon. I don’t know if everyone in the hotel restaurant has a package service, or if it is a service fee. I went to order food and wanted to take it back to the room to eat, but it was too cold. The ordering front desk told me that they did not have food delivery service because there were not enough staff. It was the off-season and there were not many people. Four waiters surrounded me and told me that there were not enough staff. I have gained experience and said that I could take it away. , I compromised, but when packing, I used lunch boxes, and they didn’t have take-out boxes. Yes, I got a little angry instantly, and asked, doesn’t your restaurant have take-out boxes? The waiter replied to me, you can file a complaint. We need to go through a process to purchase goods here. It takes several months to purchase, and it takes a long time. I am speechless. I said that there will be no food delivery? A waiter suddenly said, charging 40% service fee. I thought I heard it wrong, 40% service fee, are you crazy! She said it was required by the company! I took it back to the hotel by myself. When I went back, I kept thinking carefully whether I heard it wrong. It should be 10%, but the waiter repeatedly emphasized 40%. At this time, I checked the hotel's introduction... You wrote above that the service charge is 30%... I can only say that maybe I am too poor and cannot afford to go to this place. I hope you travelers can think of it for themselves. ...40% service fee, 10 meters distance! I really can’t handle it alone!

There is nothing to say about the appearance, but the price is the standard of a five-star fast hotel😔There are also wild animals in the winter...

The environment is very good and I am very satisfied. The hotel should provide enough bottled water. Instead of just 4 bottles in general hotels. There are not many choices for breakfast. It is rough. Everything else is very good.

The hotel service is super good. There are staff to pick you up and drop off from the uphill to the downhill. The staff are warm and thoughtful😊The hotel environment is super beautiful, it happens to be snowing, praise, praise, praise

We went there during the Chinese New Year. The housekeeper contacted us one day in advance. There are VIP channels for going up and down the mountain. We don't have to carry our luggage in a long line to go up the stairs to take the cable car, but we still walked a distance from the parking lot to the cable car with several pieces of luggage. After going up the mountain, we took care of the luggage and went to play. We got the room in the afternoon. It was pretty good. There was floor heating, so we didn't feel cold. The wooden house was very high-end. It might be a wooden house. The sound insulation upstairs was not very good. The breakfast was relatively simple. We stayed for 2 nights. Because it was noon when we went down the mountain, it took a long time to wait for the VIP shuttle bus driver to finish lunch, so we took the public shuttle bus down the mountain. There are several restaurants on the snow mountain, as well as entertainment facilities. The child can't ski, there is a coach, he had a lot of fun. In short, you must wear snow boots or waterproof shoe covers when playing in the snow.

Staying in a hotel has exclusive access to the cable car and a special minibus to pick you up, which saves a lot of time. This is worth the hotel room fee, haha. It was very convenient for us to carry our big luggage. The service is good, the staff helps with luggage, the room is large, the balcony has a wide view, and the heating is sufficient. It is recommended to take a shower before 11pm. The only drawback is that there are no power plugs on the bedside tables on both sides. WeChat customer service was available throughout the process to answer questions. I will choose this hotel again next time.

The hotel service is very good. There is a butler to pick up and drop off. My children like it very much. You can play in the snow outside the door. It is very convenient to go up and down the mountain. The hotel has floor heating. It is really comfortable and not cold at all. Because the room is very tight, it is not easy to get a room. Like it very much

I would like to especially praise the hotel's service. The hotel steward contacted us in advance the day before the trip. From the moment we arrived at the Xiling Snow Mountain parking lot, we were accompanied by staff throughout the entire journey. They were very enthusiastic to help carry the luggage and send it to the ropeway. After getting off the ropeway, a hotel car will pick you up from the hotel. There is no need to wait in line for ropeways and transportation buses, which is really friendly for people of all ages. You can play happily with peace of mind. There is no need to worry about long queues for the ropeway. The hotel is located in Yingxue Square, very close to the place where you can play in the snow and ski. The scenery outside the hotel is very good, and the children can have fun playing in the snow when they step out of the room. The best choice for staying in Xiling Snow Mountain, highly recommended.

There are two rooms on the first floor in Yunshan where three adults and one child live. One is 1.8m and the other is 1.2m. The whole service is very good. The hotel has a cable car to pick up and drop off during the snow season, which is very considerate. Every staff member is very nice. The location of the hotel is the biggest advantage. Needless to say, there is nothing to say about the snow scene at this location, so you may feel a little regretful if it doesn't snow. Dealer, we are in the snow season. We open the door from the north to the south and play in the snow. The snow scenery in the room is so beautiful. The hotel has just been renovated. The heating is sufficient. People who are afraid of heat may find it a little hot. The decoration is very good (compared to the hotel half way up the Xiling Snow Mountain a few years ago, which is already very satisfying). I think there are some small details such as peeling wallpaper. Don't worry, it won't affect you The only drawback is the soundproofing of the cabin. You can hear it all while walking upstairs. I feel like I can hear the thumping going up the stairs in the building next door. But family rooms are only available on the first floor. It is recommended to bring earplugs.

The scenery is first-class and the accommodation is very comfortable. There is heating, but not floor heating. The floor is relatively cold. You can play in the snow outside the window and the room. It is very convenient. The children are very happy. It would be better if the toilet board was smart.

The hotel is great and the private bath is very good. That's why it is necessary to renovate during the peak season, which makes it difficult to book a room. It can only be booked a month in advance. But it’s not bad, we caught up with the first snow in 24 years

The service is indeed first-class. From the bottom of the mountain to the hotel, there are people who will greet you all the way and help with luggage. The cable car is a VIP channel. There is no need to squeeze into the bus from the cable car station to the hotel. It is all picked up by a special car. I booked two identical rooms. The two rooms with lights on the second floor in the picture are the ones I booked. The total price is more than 3,500. One room has a peculiar smell and the bed is smaller than the other. The other room has a non-slip mat in the bathroom. It has mold spots and has not been replaced. A room costing more than 1,700 per night is indeed not a good value for money. There is no smart toilet and it is very cold to sit on, which is not very friendly for families traveling with children. The toiletries are not good enough and are very similar to those used in ordinary hotels. There are no special toiletries for children. 80% of the people who come to stay at the hotel in Xiling Snow Mountain are with children, and the details of the facilities need to be improved.