Hotels near Heart Mercantile, Dayton

We had to clean our room before we brought our stuff in it was so dirty the major mike is very very rude I was doing business while waiting on my boss to get me the business rate but he was in meetings also but I kept the front desk up to date on everything he was still being rude then was told to check out so as we were trying to get our mike had guys block our room so we couldn’t get out my husband took pictures of the guys blocking our room and also of mike how he was trying to start a fight

My recent encounter with Barbara Presley at the Holiday Inn Express & Suites Dayton South - I-675 was profoundly disappointing and disheartening. Not only did Barbara exhibit extremely unprofessional behavior during our interaction, but she also subjected me and my 6-year-old daughter to a distressing and unsettling experience. Barbara's conduct included yelling and screaming, which is entirely inappropriate and unwarranted in a customer service role. She also provided misleading information, falsely claiming that my reservation had been canceled by a third party when this was not the case. Moreover, she intentionally canceled my reservation, causing significant inconvenience and distress to my daughter and me. To make matters even worse, Barbara's actions led to an unnecessary involvement of the police. When officers arrived at the hotel, she provided them with false information, leading to other guests speaking up on my behalf, further complicating an already unfortunate situation. The most heart-wrenching part of this ordeal was seeing my 6-year-old daughter witness such distressing behavior. She was left in tears because she couldn't enjoy a simple pleasure like going swimming. It is imperative that the management of the Holiday Inn Express & Suites Dayton South - I-675 address these grave concerns urgently. This kind of unprofessional conduct and disregard for guests' well-being is entirely unacceptable and falls far short of the standards expected in the hospitality industry. Every guest, especially children, deserves to be treated with respect, kindness, and honesty. My experience with Barbara was a painful departure from those principles.

Comfort suites are generally clean, comfortable and include breakfast. This one is located near a series of shopping plazas. Our room was spacious with comfortable beds. The accessible restroom was well-equipped. Breakfast was good. There is adequate parking though. It does fill up on a weekend stay. The parking lot sloped a little and I found it tricky to maneuver. The walls were a bit thin, and that is my only real complaint. The staff was pleasant and did their best to check in and answer questions quickly. There are a number of good local restaurants within a few miles. The price was higher than I thought fair.

I'm giving this property 3 out of 5 Stars strictly for their staff. They are the only asset this place has going for it. They are warm and welcoming and professional. The property itself has been falling apart for years and it's been doing this for at least the last 18 years I've been coming here. The doors are scuffed. The walls are scuffed. The carpet is sticky. When I'm not outside. I wander around bare feet on these carpets. I have to come into my room and clean and sanitize my feet. The door handles don't always work, sometimes you have to push them up. Sometimes you have to push them down to make them work. When I got into my room, the connecting door to the connecting room next to mine was completely unlocked with no safety gear on it. I opened up my side and tried the other side and realized I could simply walk into that room anytime I wanted which meant they could get into mine. This means this is a serious safety issue The hotel receives an awful lot of noise off of the freeway, which wouldn't be a problem if they had soundproofing. Usually in these circumstances you leave the fan on your air conditioner on to cover up the noise from the freeway. However, you can't do that here. Every time the fan kicks in to keep the room reasonably comfortable, it turns on with a screaming wobbly sound, which is guaranteed to wake you out of your sleep. The computer was broken in the business center so I couldn't print anything and when I tried to email it to the front desk that didn't work either. The Vandelia property near here is only $20 to $30 more and believe me you will get a much better night's rest there than here. Hilton should be ashamed of themselves leaving this property to deteriorate. It is the one closest to the airport and it's certainly past its prime.

This hotel is THE BEST! I would even pay a lot more than I do when I stay here. Everything is super clean, the staff is wonderful, the rooms are so nice with amazing beds and amazing tv options! I wish the pool and hot tub were open but I know that is beyond their control. The only little things I could say is the grab and go breakfast could be better and their Market has nothing in it! Oh and I don't know why the computer in the lobby cannot be used. But those are just tiny things and don't really matter because everything else is fantastic!! I recommend this hotel wholeheartedly!