Courtyard Hotels in Dearborn

Not the best, not the worst. Staff was really nice to my mom and me. It's an older building, but it's well-maintained and clean. It's fine if you need somewhere to sleep. If you need super new and modern, stay somewhere else, but again, it's fine here.

I have stayed here many times in the past, but this visit was horrendous! I arrived there about 12:30/1 am and there was some kind of “party” in the patio area right outside the front desk area. There were about 15-20 people, liquor bottles all over the table, people smoking cigars, no where really to park, and it was not the first thing I wanted to see when I got to my hotel after a long day (on a WEDNESDAY/THURSDAY at 1 am)! I also “checked in online” the day before and was waiting for my mobile key (or so I thought), but never got a key so I was told to go to the front desk so I did. When I got there and gave her my ID it was taking a while so I asked was there an issue? I didn’t get an answer so I told her I checked in online everything should be ok, well I was told “we don’t do online checkin or have mobile keys here so I’m finding your room now.” Wow!! I was also asked to sign a form to acknowledge the “quiet hours” starting at 10 pm, no smoking and no party policy”. That was fine (even though there was a full fledge “party” a few steps away! I also pointed out their form said the room deposit said $100 per day and when asked to clarify I was told, it didn’t matter what it stated it is $100 total! Smdh!! THEN to make matters worse, the elevator didn’t work!! I was in the 3rd building on the 3rd floor and had to lug all my luggage up the stairs! The hallway had sheets thrown on the floor and when I got to my room the air conditioner was running! No problem, I’ll just turn it off right! NO! I switch it off NOTHING, I turned up the temp expecting the heat to come on, but more cold air came out!! So I called the front desk to ask if I could have another room because the air wouldn’t shut off. I was told there are no more rooms and maintenance is offsite until tomorrow, so I asked am I supposed to freeze? She apologized and said there’s nothing she could do until the next day! Huh!! I kept messing with the thermostat and end up trying the “heat emerg” setting and the heat finally kicked on. I was able to set the temp at about 79 and once the room got to 79 it finally cut off. The room was also dirty and the toilet took 30-45 mins to fill, so when the maintenance guy came the next day at about 11:30 am, I told him what happen with the thermostat & he was nice but he didn’t know exactly what the problem was to fix it! At that point I was frustrated and just said if it stays off at the “heat emerg” setting I was fine. I told him about the toilet and he did fix that with a new part. The elevator worked early that day, but when I returned Thursday night it was off again!! There was (what I later learned) a “family staying next door and also across the hall. Well I guess they could not get adjoining rooms so they kept their doors open with the latch keeping the door ajar so EVERYTIME, they went in and out you heard the doors banging against the metal hook. I don’t know if they were living there or what but they were there my entire 5.5 days and

Everything was great in the hotel Until one Valet Parking ( Bernard) very mean Very unprofessional Did not want to park my vehicle in the same place that I had it parked in the last couple of days under the shade It wasn’t a big problem until I came back to take my wallet from the car And I don’t know the reason but he changed my ticket ( valet ticket) and then insisted to remove the car and I did not want to negotiate with him So I told him do whatever you want I went to speak to the front desk Where she agreed that she does not want from me a bad complaint Since I am an Ambassador Elite in the chain and she will manage And no need to worry. 3 hours later I came down to watch the fireworks and I saw another car parked in the place under the shade So I did not speak to him and I went directly to the front desk where she told me that this a customer at the restaurant ( so staying for 2 hours) They let a visitor park in the only spot I asked for The funny thing is The front desk letting me speak to someone on the phone to calm me down It turns out he is the security in the building and did not add anything but made it worse And made my problem worse Imagine a simple request was not met because they let the mean Valet driver do what he wants I don’t want to say anything about other Valet ppl in the hotel Because I met several people and they were all great Again My problem in this hotel that made me give a 1 Star was Bernard from valet

The room is clean and tidy

It is very close to the Ford Engineering Center, the breakfast is good, the room is clean and tidy, and I will stay here next time.

Overall, the hotel is clean and well maintained. However When we arrived to check in, our room was not ready until around 3:25 PM which was very disappointing, as we were very tired from driving long hours. During the night, the cleaning guy at the lobby was very noisy, speaking loudly on his phone speaker, while we were trying to relax and have coffee, thus we left the whole lobby for him and went to our rooms.

We stayed here for 2 nights. As we came to the Ford museum and Greenfield village. This was a great place to stay. Very reasonably priced and a basic room. Beds were comfortable. Bathroom was nice in that the shower and toilet were separated from the sink. This is always good when you have more than one traveler. There was a nice desk and television. Close to the places to eat. Only about 5 to 7 minutes from the actual Ford museum. Very friendly. Staff made the stay very nice.

The room was clean and tidy, the bed was large, very comfortable, and there was a sofa bed, and the springs were all protruding. Breakfast is good. The location is very close to Ford, and it is also the main purpose of choosing here. There are not many places to eat around, there is a Pizza Hut nearby.

Fresh and clean, although there is some visible wear and tear at the hotel it was sufficiently clean ( bathroom had a few things that my clean nut eye saw) and comfortable. The bed had ample pillows with both feather and synthetic filled pillows. Often I need to request non feather pillows as I’m allergic to feather. The hotel staff were very friendly and helpful. The young man whose name I missed was very helpful and they ensured we had what we needed and we were happy. Special thank you to Linda who arrives early morning to put out the fabulous continental breakfast! Her friendly and helpful demeanour was appreciated. I only gave a 4 star rating because I felt the bathroom should be the cleanest space in the room. Thanks for a great night sleep, would definitely stay here again if I’m in the area.