Guest User
June 24, 2024
I booked a premium room with a mountain/hill view. I was allocated a room on the 2nd floor with no view of the mountains. On request, i was informed that this is the only room they have, and no refund was given for giving a room for lower tariffs. The bathroom had blockage and the water just accumulated there, giving an awful experience. I booked this hotel because of a good rating but it didn't match my expectations
also, in the breakfast, i asked for cold coffee, which was only milk & coffee (no icecream, no sugar, nothing additional) and i was charged extra for it,