Diggory W
June 6, 2024
Beautiful, charming hotel in a peaceful valley, lovely old furniture, wonderful large balcony, surrounded by views, birds and trees. Lovely friendly owner and staff. Sadly the peaceful stay was shattered for 2 days we stayed by the noisy construction of a film set in the gardens. It felt like we were staying on a building site. No lazy days hanging by the pool or in the gardens. Constant noise and construction workers in the garden. If we had known about this in advance we would have rebooked. To add to this my wife and daughter got food poisoning from food the hotel had made, and spent a whole day confined to the bedroom. We received no specific apology regarding being given bad food from the kitchen. Lots of excuses about the building noise. We were offered a free additional night, but we were not able to stay longer. The only recompense we received was about 15% off the total bill (after asking..). I believe we were even billed for the food that made my family ill. Very disappointed that they didn't do more. We were so looking forward to this luxury retreat but it really didn't meet our expectations. I think we were just unlucky because it really is a lovely hotel, but they didn't deal well with the issues that arose.