Hotels near Evans Mill Ruins Walking Trail, DeKalb County

Customer service is horrible

The hotel is opposite Emory University and it is very convenient to go to school. The room size is relatively large, the comfort of the bed is OK, the hot water is sufficient, and the American simple breakfast is provided. The surrounding environment is very good. The facilities are a bit aging, but it does not affect the use. If you need to clean the room, you need to inform the front desk. Parking is free. Overall it feels good.

Upon arrival we were warmly welcomed by the friendly staff. Lots of choices for breakfast! We were assigned king w/jacuzzi, bed was comfortable and the room were spacious.Good relaxing break! Friendly, welcoming staff, very good location. Overall an enjoyable stay. The hotel is old and could do with some renovation, but it seems like this issue is being addressed.”

I stay in a lot of hotels…mostly Marriott. This hotel does not meet the Marriott standard. We checked in late from flying all day and almost left and found somewhere else, but decided to stay because we were so tired. I asked the receptionist to give us a quiet room, he kept saying he would and it would be a high floor. The room was on floor 5 (not high), right in front of elevators. They had a family reunion and a conference going on and at 11 pm it was so loud! The room never got cool, and the bed was awful! Like I said before, I mostly stay in Marriott’s and typically love the mattress’s but this was not Marriotts normal mattress. It also looked like it had been updated but whoever did this remodel did shotty work.

Enjoyed this hotel. It was close to shopping and restaurants. Very clean and workers were friendly.

Wide and clean room.

We were supposed to stay for a week, but checked out after the first night. Upon arrival at 5p (check in starts at 4p), we found a lobby full of waiting guests and were told that rooms were not ready yet. 2 hours later, we were finally checked in - at 7pm! The lobby still had at least 4 more families still waiting. The staff offered a measly ”sorry for the wait” but that was about it. No one was offered water or anything to drink, nothing to eat, etc while we waited for hours. In fact, one of the staff began complaining to her co-worker that she was going to quit the evening shift because she's tired of the guests being impatient and not understanding. Like WE were the problem. Hilton members who had used the app to check in were no exception. Still had to wait like everyone else. And nothing offered as compensation. When we finally did get to our room, it was pretty bad. The hotel is old and outdated, with stained carpet throughout the hallways, chipped furniture, dirty A/C units and gross bathrooms. Our room had a very strong, pungent smell of pinesol, lysol, and mold/mildew. It was so strong that both of us in the room got headaches after about an hour. Mine turned into a migraine. By morning, I was also stuffy and congested, mist likely from the mold they are obviously trying to mask with this disinfectant smell. Because we got into our room so late and many hotels in the area were unavailable, we stayed this first night but I had already booked another hotel for the rest of the week and we left by 7am. I went to the front desk to check out but no one was there & we had somewhere to be in the morning so I couldn't wait around. I decided I'd check out on the app and we left. The app wouldn't allow the check out since we were leaving 6 days early, so I tried calling the front desk. It went to voicemail so I left a message with my name, room number and the reasons we were checking out. I called 2 additional times that morning, both went to voicemail. After not hearing from anyone, I began dealing with Hilton customer service. It took Hilton 2 additional DAYS to reach someone and after leaving on Sunday, I finally received a receipt on Tuesday evening showing I had checked out 2 days prior. Still never heard from a live person from the hotel. This was an awful experience. We were there for 12 hours and were miserable every second of it. Do yourself a favor and avoid this place at all costs.

Overall I love the hotel. The bed is ok. The breakfast was excellent! What I don’t like is paying $20 per day for parking and having to pay $4.95 per day for Wi-Fi.