Hilton Fiji Beach Resort and Spa Reviews
Hilton Fiji Beach Resort and Spa
Denarau Island, Denarau Island, Viti Levu Group, FijiView Hotel Details
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Hilton Fiji Beach Resort and Spa Guest Reviews
4.3/5
Very Good
92 review
Verified reviewsLocation4.4
Amenities4.2
Service4.2
Cleanliness4.3
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All reviews(92)
Positive reviews(85)
Reviews with photos/video(35)
Great service(36)
Awesome stay(32)
Great location(11)
Loved the view(8)
Large rooms(6)
Negative reviews(7)
YHTOMIT
One Bedroom Beachfront Suite
Stayed in Mar 2024
Family
22 review
Outstanding
Posted on Mar 25, 2024
The service, and food are nice.
People always Bula to you.
Their buggy service is very fast.
They offered us early check-in.
I will come again for sure.
Response from Property: Ni Sa Bula Vinaka YHTOMIT,
We are delighted that you enjoyed your stay with us and we certainly look forward to welcoming you back soon.
Vinaka And Kind Regards,
Carey Osborne
Anonymous User
One Bedroom Suite with Garden View
Stayed in Feb 2024
Family
1 review
Great
Posted on Feb 26, 2024
Beautiful garden and apartment style hotel on the beach
Nice sea view through palm trees
Friendly staffs in every levels
Something to be improved
Room facilities are old and worn and not in good condition
No favourite TV channel
Response from Property: Ni Sa Bula Vinaka!Thank you for taking the time to share your review. We are thrilled that you had a fantastic stay and enjoyed the garden, views and our team members.Your constructive feedback regarding the room has been noted and shared with the relevant managers for their attention. Currently there is an on-going refurbishment programme that is updating all the areas of the resort and this should address what you have kindly brought to our attention. We sincerely apologize for any discomfort and inconvenience that this has brought you.We do hope to welcome you back so that we may create a more positive impression.Vinaka And Kind Regards,Carey Osborne
Guest User
Garden View Room with Lounge
Stayed in Jul 2024
Couples
2 review
Posted on Jul 12, 2024
Service very slow. Food mostly pretty bad. Beware the "garden view" room. No garden, a few scruffy bushes, a main road and a bus stop!
Response from Property: Ni Sa Bula Vinaka,Greetings from the Hilton Fiji Beach Resort & Spa and we thank you for taking the time to share your experience. We regret to hear that we did not meet your expectations regarding the service, food and room. Please be assured that your feedback is taken seriously, and we have communicated your concerns to the appropriate managers for further training and coaching of the relevant team members. We sincerely apologize for any inconvenience and discomfort caused and for your dissatisfaction with the garden view room.We hope to have the opportunity to welcome you back so that we may provide a more positive experience.Vinaka And Kind Regards,Carey Osborne
Guest User
Beachfront Room
Stayed in Jul 2023
Solo travelers
1 review
Outstanding
Posted on Aug 15, 2023
It was a once-in-a-lifetime experience! I went to celebrate my birthday and came back with memories to last a lifetime! I've fallen in love with Fiji and already am excited about another visit!
6/8
Response from Property: Ni Sa Bula Vinaka!! A belated "Happy Birthday"!! We are absolutely thrilled that you had a fantastic birthday celebration and we are certainly looking forward to welcoming you back home to us.
Vinaka And Kind Regards, Carey Osborne
ShahMayur
Garden View Room with Lounge
Stayed in Dec 2023
Family
15 review
Outstanding
Posted on Dec 28, 2023
Superb and fantastic stay, amazing food, atmosphere, exotic, clean, near to everything, and best part was their pool and daily activities.
Guest User
Garden View Room with Lounge
Stayed in Dec 2023
Family
2 review
Posted on Dec 24, 2023
The check in counter was very unorganized, took a long time to check in, people cut in the line, there were no welcome at our arrival.
Buggies are hard to get even when you book them in advance.
DM at the front desk was very helpful and understanding tho.
Response from Property: Ni Sa Bula Vinaka,We appreciate you taking the time to share your review. It is disappointing to learn of the shortfalls experienced during Check-in and with our buggy services. Your feedback has been shared with our Front Office team for training and coaching purposes with all the team members concerned. We do sincerely apologize for the inconvenience and discomfort that this may have caused you. We do hope to have an opportunity to welcome you back for a more positive experience.Vinaka And Kind Regards,Carey Osborne
Guest User
One Bedroom Beachfront Suite
Stayed in Jun 2024
Couples
1 review
Great
Posted on Jun 11, 2024
Service staff are made your holiday even more better
Response from Property: Ni Sa Bula Vinaka!We appreciate the time taken to share your review.Thank you for your kind words regarding our team members.The team and I look forward to welcoming you back to us.Vinaka And Kind Regards,Carey Osborne
adamhorsell
Deluxe One Bedroom Beachfront Suite
Stayed in Jul 2023
Couples
1 review
Outstanding
Posted on Jul 24, 2023
What a wonderful resort, the food, the music the staff. Everything was perfect.
Response from Property: Ni Sa Bula Vinaka!Thank you for your amazing review. Vinaka! We look forward to your return home to us.Vinaka And Kind Regards,Carey Osborne
Anonymous User
One Bedroom Beachfront Suite
Stayed in Nov 2023
Couples
8 review
Posted on Nov 27, 2023
honestly the service at Hilton denarau really missed the mark which is surprising. Check in took almost an hour consists of really unclear lines and being bounced from one counter to the other. The spa, the restaurant services its all just lacking. The massages and hair scalp mud treatment honestly was not worth the price and the restaurants took forever and sometimes they would forget our order despite sending it through. Also the wifi was terrible around the resort and almost did not exist in our room. The staff were lovely and honestly tried really hard it's just inefficient, and the service wasn't on par. Funnily enough, the day we checked out, the general manager was there along with a few more higher ups, and our check out process was so much smoother and faster š we just checked into sheraton resort denarau as our flight got cancelled and the welcome and service in a short hour is just thousand times better.
Response from Property: Bula, We are sorry to learn of the below par experience that you had encountered during your recent stay. It is disappointing that we have not met with the expectations and have shared your feedback with our management team for training and coaching purposes with the team members concerned. Our sincere apology for the inconvenience and discomfort caused to you. We do hope to have an opportunity to welcome you back so that we may earn back your loyalty. Vinaka And Kind Regards, Carey Osborne
Jatin
Beachfront Room
Stayed in Mar 2024
Family
10 review
Outstanding
Posted on Mar 14, 2024
Great location
Great facilities
Excellent staff
Nice pools
Ash
Deluxe One Bedroom Beachfront Suite
Stayed in Jan 2024
Family
1 review
Outstanding
Posted on Jan 8, 2024
Had a really good experience and hotel looked after us very well.
Yury
One Bedroom Beachfront Suite
Stayed in Jun 2024
Family
3 review
Posted on Jun 9, 2024
Good location but terrible service.
S&P
Beachfront Room
Stayed in Nov 2023
Couples
7 review
Great
Posted on Nov 25, 2023
Great location, luxury beachfront rooms, helpful and friendly staff.
Response from Property: Bula! Thank you for taking the time to share your review and we are sure that it will assist other guest with their holiday plans. We all certainly look forward to having you back with us soon. Vinaka And Kind Regards, Carey Osborne
CCAT
Garden View Room with Lounge
Stayed in Dec 2023
Travel with friends
9 review
Posted on Dec 16, 2023
Very old hotel , breakfast soso , the room not very clean .
Guest User
Garden View Room with Lounge
Stayed in Jan 2023
Family
1 review
Outstanding
Posted on Jan 22, 2023
Great pleasure to stay in Hilton and everything was definite match 5star standard. Food was really nice and boy like the pool. Only one down side is accommodation was quite far from central and have to take BULA express bus to have meal.
Very satisfied and will return again
