Hotel Clio, a Luxury Collection Hotel, Denver Cherry Creek

The entire staff was the most professional and friendly I’ve encountered in a very long time. They get it ! They went over and above on all fronts. Truly unique. Their concierge George, was particularly exceptional. Going the extra mile to ensure my stay was perfect.

We have have stayed Here for 5 years in a row for a conference. This year our son moved to Denver. We increased our stay to 8 days. Let’s put aside that I’m a Bonvoy Platinum Elite. Let’s put aside there was no room upgrade ( have never received one anywhere since being platinum elite. Our biggest issue here is housekeeping, or lack of it, We have had to call 5 times for Our room to be serviced. This after being out of the hotel for at least 4–6 hours One day room not made up at all. Servicing of room consists of making Up the bed, emptying the garbage. No wiping of surfaces and no vacuuming of Carpet. My wife and I don’t stop sneezing the minute we enter the room. This is the first stay here that we have never complained. Services have reached a shocking low level. The 1st complaint resulted in a 20,000 mile Apology. That’s great and appreciated. I would have much rather it resulted in fixing these service issues. Can you imagine going to the restaurant for breakfast and there are no teaspoons given. When we asked why, we were told the hotel has a shortage of spoons! Hotel manager shifts blame onto service provider of the restaurant .

If your company is going to put you up in a hotel in Denver, this is the one to pick. Otherwise, I wouldn't spend my own money (again). The hotel itself is truly luxurious and the location is excellent, so if that's your priority, I would definitely recommend it. If they didn't overpromise on "experience" and "service", I probably would have given this at least 4 stars, though the disappointment of this expectation really brought it down a notch. It wasn't any single egregious interaction, just a string of annoyances that I didn't anticipate when booking a suite here. - I stayed here with my husband and 2 young kids; we decided to meet up with our friends who also have 2 young kids for a nice long weekend. After we booked, I called the service desk to request that both our suites be on the same floor or at least, the same end of the hotel. Since we booked months in advanced, the service desk wrote down our confirmation numbers to make a note and accommodate similar floor or same side of hotel if possible. I let her know I would understand if it was unlikely, but she assured me this was well in advanced that it would be highly likely. When we showed up, there was no mention of any accommodation or attempt at accommodation. Again, I didn't expect it to work out, but an acknowledgement of an attempt or a note written would have been a nice service gesture for a highly rated service-oriented hotel. - I asked for extra sheets for my toddler; the brought over 5 sheets; 4 of them were still damp from what I hope was incomplete drying. - On our way out to the zoo, we asked the desk for our complimentary zoo tickets; she wrote down our room number and confirmed our email to send to us, so we would receive them en route to the zoo (11 minutes away). After getting our car 5 minutes later, I didn't receive the tickets yet, so I had my husband check the desk again on his way up to grab something he forgot in the room. She said, "Oh I forgot to tell you the system isn't working, so just buy them and we will reimburse you." This is appropriate, though I wonder why I didn't receive a call or any follow up to close the loop on this. - After a long day out, I just wanted a snack from the hotel restaurant delivered to the room ($30 daily "credit" for the $30 they just likely built into the room fee). I oddly noticed that we didn't have any menus or hotel information materials in our suite, so I called the front desk who directed me to the online menu. After selecting what we wanted, I dialed room service to put in my order. The person who answered was oddly rude and adamant that I needed to use the QR code, which we didn't have in our room, but instead of letting me know that perhaps it was forgotten, she said that every room required the QR code or else it didn't pass inspection. It was a very annoying interaction that made me confused. I called the front desk back, who told me whoever I spoke to was incorrect. The restaurant manager ended up delivering the

Upon checkin, the front desk didn’t explain the benefits of Amex platinum clearly, the benefit of resort fee was not explained as well as other facilities in the hotel. Although the front desk staff member was nice, but I feel the lack of information provided. The room has a full bath which was wonderful. It is in walking distance to all shops and whole food which is a bonus. My room wasn’t upgraded from Amex platinum and the room has no view. Decor is modern. Bed is very uncomfortable, has a king size bed but I think queen size pillows. The bathroom was not perfectly clean as there was hair on the floor. Food at restaurants was expensive and just okay, portion rather small. Breakfast service seems rushed and quality and taste were standard.

We just came back from a beautiful long weekend staying at the Clio Hotel! It is one of our favorite properties in Denver. Cherry Creek is our favorite area and the access to shopping and amazing restaurants is unbeatable. When we checked in we were greeted by Jean who checked us in and upgraded us. He was the most delightful young man. He was so gracious and took care of us all weekend. He even helped us change rooms due to having our son join us for the weekend! The service staff at every turn is amazing. The bar tenders at Toro were attentive and amazingly helpful. The food is also great at Toro! We love this home away from home. It is a beautiful property that is modern and elegant! We cannot wait to return soon. Thank you for a great time!

Surprise stay for my birthday and Hotel Clio was lovely!! Brandon welcomed us at the front desk and was a delight. He provided excellent customer service with a smile and ensured our stay was perfect. Calming lobby with very clean and spacious rooms. Ideal location.

Very good service from Jake and Eddie thank you very much.Very kind they took the vehicle at the door very nice will definitely recommend this hotel to all our friends and family keep up the good work guys. Mira at the front desk is awesome she handled everything very well.

I have stayed here for 6 years in a row and it never disappoints. Great staff many of whom are long term employees. Excellent service, very classy, clean comfortable and an amazing location. I don’t think any other cherry creek hotels compare for the price you pay. Clayton down the street is more expensive and awful

Jay, Aaron and Eddie were so great. They need a raise, no seriously. These guys are awesome and always have high spirits. They make sure to not keep you waiting for long. I appreciate that! The front desk guys are also good. Maybe it’s the hiring manager that’s doing a good job?! Thanks for the kindness.