Guest User
September 10, 2024
Absolutely horrific experience. DO NOT STAY HERE. There is one hotel in Derby, Kansas and I will still choose to drive out of my way to avoid this disaster. The manager, George, as well as the front desk staff lied to my family, mocked us when their ineptness forced us to delay my grandfather's funeral, and treated us with incredible disrespect. The morning of my grandfather's funeral there was no running water. When mentioned to the staff, they lied, made excuses, and only added to our stress and grief. I am not one to complain, but their behavior was beyond unacceptable. If Hilton cared about their brand name at all, they would bring in a new operating company and new staff. I am disgusted by this property. I will never stay there again. It is shocking to me that these people chose a career in hospitality because it could not be more clear that they do not have one ounce of hospitable ability. I wish I could leave negative stars. Disgusting staff. Disgusting property. On one of the hardest days of my life, this property and their staff somehow made it worse. I wouldn't wish this experience on my worst enemy.