Premier Inn Derby East

The room was usual standard. The breakfast experience was horrific. The restaurant is tiny and the food stations are squished into two very tight corners. People were queueing for breakfast items in both hot buffet and continental sections. There were 30 people but buffet bar could only produce 10 fried eggs or bits of bacon at a time it seems and not all at the same time. There were no croissants or berries. The toast queue was long and slow. Your hot items went cold waiting for beans or bacon etc. If a hot item arrived the people already waiting took those items and everyone else waited for a second round of cooking to occur. There were no baked beans at all and one lady had waited 20 minutes as she was told beans would be coming. The staff were frazzled and said it is always like this all the time as there are so many rooms and the restaurant and staffing numbers are not big enough to make the breakfast experience relaxing and enjoyable. It was carnage and it really spoiled our stay

I’ve been staying in premier inns for a while now but this is the best stay I have ever had in one ! Brilliant staff ,they were all so friendly and welcoming . I want to mention Chloe , kaira and liwia specifically , their level of hospitality and professionalism is truly extrodinary . Overall the environment and the staff made a week of work away a bit more bearable . Thankyou for a wonderful stay !

The staff here are fantastic, they did everything to make my stay enjoyable and by far the best premier inn I have stayed with. The hotel is in need of some new touches however it was clean and everyone was friendly. The breakfast was delicious snd great value for money! Would 100% return soon!

Staying between September 11th and 13th at the Hotel Premier Inn East, in Derby Reception (afternoon): unfriendly, annoyed, overwhelmed (this does not apply to the new employee who really made an effort). Breakfast room: long waiting times at the coffee machine. There was only one coffee machine available for all guests! By 9:10 there were no more eggs available (breakfast is possible until 10:30) …. Room large, bed very good. The shower broke without touching it and fell on my shoulder.

Great experience at this premier inn. Staff were friendly and attentive.Dinner was quick and good value pub like food. Rooms need a little refurbish as it’s looking old. however everything was clean and staff was very helpful. Would 100% recommend and stay again.

The staff at this hotel are amazing. Would highly recommend and it was so close to Derby and Nottingham

Fab hotel. Ideal for alton towers. The parking was full but this wasn't hotels fault. They said it was due to football. So we parked where we could and moved it once football had finished. Perfect location for alton towers. Need to pre book restaurant as very small. Lovely staff.

Out of all the premier inn’s I have stayed at this is the worst. The room was too hot even though it was cold outside and we couldn’t sleep. The 3rd bed was too hard and very little room to fit all of the beds in and leave room to walk round the beds. We had to change room for our second night to what turned out to be an even smaller room, my daughter had to sleep with the fixed bed side table behind her, and literally no room to get out of bed a total disgrace, obviously we didn’t sleep very well and when we complained premier inn have decided to ban us. They offer a good night sleep guarantee but seem to be offended when they can’t deliver on their promise. To top it all off on the Saturday night we ate in their restaurant despite giving them six days notice of what meals we wanted they managed a 50 minute delay in between the first and last meal being served, the food that was served was of terrible quality (see photos and you will get the idea) most of the food was over cooked and when I went to challenge the kitchen, it was a bit like the Fawlty towers episode when they haven’t really got a chef, just the receptionist and a boy dressed as a chef. They tried to say that it was because of an equipment break down earlier in the week, but unless their frying pans had broken down I don’t understand how all the fried eggs came out like hard boiled eggs. We refused to pay for the meal and made them phone the regional manager who was obviously upset, hence the ban, she obviously thinks her Saturday night was more important than ours. AVOID THIS HOTEL LIKE THE PLAGUE, it is staffed with incompetent untrained people and should be shut down immediately. If the premier inn think they have heard the last of this they are mistaken.

The decline in this hotel since the previous manager has left is absolutely shocking. Although the staff are nice and try to be helpful, a large group of us come four times a year. But please could someone explain how on earth there are no sausages for breakfast! It is not like its hard to keep them coming. Disgraceful standards. Such a shame at what was a great place ro stay.