To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities4.0
Service3.8
Cleanliness4.0
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All reviews(46)
Positive reviews(35)
Reviews with photos/video(2)
Negative reviews(11)
BOTAN
Double Room-Non-Smoking
Stayed in Sep 2022
Solo travelers
20 review
5.0/5
Outstanding
Posted on Sep 14, 2022
Great 👍
Guest User
Triple Room As A Twin
Stayed in Jan 2024
Couples
103 review
3.7/5
Posted on Feb 5, 2024
Check-in is available at 3pm. The room and bathroom are large, but the windows are smaller than the room. The windows of other rooms in the building opposite have no view. The windows are locked and cannot be opened. I contacted the front desk and said that all the windows in the hotel cannot be opened, but because there are ventilation facilities, There was no feeling of depression during my stay. The bed was comfortable and clean. WiFi is slow. The location is close to the city center and a 30-minute walk to the train station. The service attitude of the hotel was poor. I paid in advance to stay for 3 nights. Due to an emergency at home, I only stayed for two nights. After many negotiations with the hotel, the hotel would not refund the remaining 1 night's prepaid room fee.
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Guest User
Double Room
Stayed in May 2024
Business travelers
21 review
4.0/5
Very Good
Posted on Jun 7, 2024
It's next to holidayinn, no problem, the space is also OK
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Shuige2928
Standard Double Room
Stayed in Nov 2023
Business travelers
24 review
5.0/5
Outstanding
Posted on Dec 14, 2023
The hotel facilities are very new. It feels good to stay in it. It is quiet and not noisy. The breakfast in the hotel is very rich. The attitude of the service staff makes me feel very comfortable. I will stay here again next time
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Guest User
Stayed in Sep 2024
Other
5.0/5
Outstanding
Posted on Sep 3, 2024
I have to say Josh and his team made our stay soo much better than previous stays. friendly professional and helpful. it was a birthday stay and Josh even organised a little something as a birthday treat which was left in the room. well done to Josh and his team Superb
Guest User
Stayed in Aug 2024
Business travelers
5.0/5
Outstanding
Posted on Aug 29, 2024
Ideal location. Well maintained clean hotel with friendly and helpful staff Would definately stay there again Good food choices on the breakfast Room presented very clean
Guest User
Stayed in Aug 2024
Travel with friends
5.0/5
Outstanding
Posted on Aug 15, 2024
A great choice for a city centre hotel, friendly staff, decent breakfast, aircon and parking over the road. Bathrooms are getting close to needing a touch up
Guest User
Stayed in Aug 2024
Couples
1.0/5
Posted on Aug 5, 2024
Hotel itself has a a typical premier inn. Issue was it was hard to find and ended up in a bus lane for which I had to pay a fine, also had to pay £16 parking for 24 hours as the parking that is advertised on their website as being discounted, actually isn’t but you don’t know until you are leaving the car park.
Guest User
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Jul 28, 2024
We stayed at this Premier Inn for three nights as a base for a trip to Alton Towers. It is clean, great value (£40 a night for a family room, we booked in advance) and the customer service is excellent. We encountered a problem with the electric in the morning and it was sorted quickly. After we’d got ready, we went to breakfast and the guy with blonde hair - sorry I didn’t catch his name - arranged for us to have it on the house. Such a kind gesture and the staff here really do go above and beyond. They’re always friendly too. The location is good, close to local shops and lots of places to eat too. We will return! And highly recommend. Thank you for a lovely visit x
Guest User
Stayed in Jul 2024
Travel with friends
2.0/5
Posted on Jul 20, 2024
If you needed just a bed for the night without any frills then ok, but had to hunt for a car park, toilet seat broken, extractor fan not working in bathroom, decoration felt old/tired, carpet was dirty and worn, staff didn't want to be there!
Guest User
Stayed in Jul 2024
Travel with friends
5.0/5
Outstanding
Posted on Jul 15, 2024
Such a nice hotel very clean and up to date looking myself and my friend were very impressed!! Thanks
Guest User
Stayed in Jul 2024
Business travelers
1.0/5
Posted on Jul 13, 2024
Evacuated 4 times in 2 nights. Claimed under Good Night Guarantee but no reply so far. Premier Inn used to be so much better at this.
Guest User
Stayed in Jul 2024
Couples
4.0/5
Very Good
Posted on Jul 13, 2024
Lovely hotel, just don't eat there ! Fish wet inside, dry chips hard peas, microwaved tiny sticky toffee puddings, not worth the price we paid, didn't risk the breakfast following morning! Left most of it
wizzz79
Stayed in Jul 2024
Couples
2.0/5
Posted on Jul 12, 2024
On arriving in Derby I started to look for this hotel according to my sat/nav I was close after walking around the bus station & ****** twice I eventually found the entrance not clearly marked & some 500 yards from any where you could park your car to unload my wife is disabled so I went in and asked how I was meant to get her & the luggage there & was told if I broke the law & parked in the taxi's only bay I would be ok for 10 mins there. To which I said no I asked for a credit note not a refund & was met with a No I cannot do that from the manager. I wouldn't mind so much but later this year I have over a £1000 worth of bookings booked with them not good
Guest User
Stayed in Jul 2024
Couples
5.0/5
Outstanding
Posted on Jul 9, 2024
Having stayed in a few Premier Inn locations for both business and leisure I was pleasantly surprised with Derby City Centre Riverlights. Staff service was friendly and impeccable, cleanliness of the room was pristine as was the layout of the room we were very impressed with the bathroom facilities of the room. Would definitely stay again and would recommend to friends and family. We did not stay enough to use the restaurant but would not hesitate to do so next time.