Des Moines Hotels with Airport pickup service

This was one of the worst hotels I've ever stayed at. Our first room had a ”view” of the atrium (and I use that word generously), meaning that we would need to keep the curtains closed at all times. We didn't keep that room for long though -- not after discovering more problems (no soap in the bathroom, somebody's ice packs in the refrigerator and worst of all WADDED-UP DIRTY CLOTHES IN THE DRESSER). I called the front desk about the problems and they said they would inspect another room so we could move. Thirty minutes later, our 2nd room was only slightly better. We wiped down all the surfaces with Clorox wipes and saw that the bathroom counter was especially dirty. Basic things you need in a room were absent -- we had only two hangers in the closet, and no luggage rack. Both rooms' sinks and bathtubs were dated and rusty. Someone else in our group rushed over to Wal-Mart to buy flip- flops because she didn't want her feet to touch the bathroom floor or tub. Way, way overpriced at $154/night including taxes. If we hadn't been stuck at this property because of a group reservation, we would have asked for a refund and bailed out.

You'll be centrally located in Des Moines with a stay at Des Lux Hotel, within a 15-minute walk of Iowa Events Center and Wells Fargo Arena. This hotel is 1.2 mi (1.9 km) from Greater Des Moines Botanical Garden and 4.6 mi (7.3 km) from Iowa State Fairgrounds.Take advantage of recreational opportunities offered, including a spa tub, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a fireplace in the lobby.Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is complimentary (available on request).Make yourself at home in one of the 51 guestrooms featuring refrigerators and minibars. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have designer toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

We had an amazing experience from the minute we walked in the door. We had been playing since April and traveling most of July with our daughter’s basketball program and this was our last stop. The staff was so accommodating and helpful. They offered us shuttle service, help with our luggage and tips for what to do around town. And that was just within the first few minutes. The hotel is beautifully renovated and in a great location. I highly recommend staying here and can’t wait until we can come back. Thank you for the hospitality!

Chose this hotel due to convenient location to State Capitol and activities. Read reviews that said it was quiet but that depends on the room you get. We were in a 'special' corner (larger, tall windows and great view of capitol) on the Northeast corner off of Grand Avenue. Unfortunately, the traffic was LOUD for a Sunday night with people drag racing up and down Grand Avenue. AND, there is a restaurant/bar next door (COA) that was playing very loud music/bass. At 11:30pm it was still going and we called the front desk. Apparently they keep the music going until 2am and sometimes later, even though the noise ordinance is much earlier. The front desk staff seemed frustrated by this as well so we weren't the first to complain and they've asked them to stop the music and they refuse. Luckily, the awesome guy working the front desk was able to move us to a smaller but MUCH quieter southwest room that was higher up and the difference was shocking. So if you want to sleep, do not choose a room on the road/east side near the COA bar. Also, underground parking is $30/day, but there is a parking garage across the street that was only $10/day and still convenient. The onsite breakfast was ok, but at $14/person, we only ate there once. This all aside, the staff was AMAZING and accommodated our request for an late checkout, very friendly and the rooms were clean and comfortable. The onsite restaurant/bar The Republic had great drinks, a nice relaxing atmosphere and very good food. The hotel was walkable to many spots we wanted to visit and the river front was fun to explore. We walked to the Iowa Taproom, RoCa, State Capitol ad there is great coffee just around the corner. Being from Des Moines, it was nice to get to know a different part of the city.

Very good hotel, every service staff is very patient... I can hardly speak English, and I can use translation software to be barrier-free... Good breakfast, very good drop-off service... Very close to the airport... The big supermarket next to it is convenient Shopping for food... I haven't commented on Ctrip for many years, this hotel is worth recommending...

No itemized receipt. The hotel just charges whatever they want and you have no idea for what. Cash less amenities bar, anyone can charge to any room without verification. Pretty sure unless there's a $120 charge for nothing, I paid for someone else's stuff.

Upscale, affordable and ideally located. Set in the city's lively business district, Des Moines Marriott Downtown meets the needs of our guests with ease and are located just five short miles from the DSM airport. Walk to nearby shopping, dining and nightlife via our convenient downtown skywalk. Step into stylish Des Moines, IA hotel rooms and suites for a relaxing stay, featuring signature bedding and expansive city views. Upgrade to our concierge level for exclusive perks like our private lounge. When it's time to unwind, swim in our indoor pool, or stay fit in the 24-hour gym. Other hotel amenities to enhance your stay include valet and concierge services. Have a great meal on-site at Mash + MARROW. If you're planning a business or social event, our facility boasts 28,261 square feet of event space and the largest ballroom in the city. Our Des Moines, IA hotel makes for the perfect memorable stay.

Welcome to Homewood Suites by Hilton Des Moines Airport. Our all-suite hotel is just steps away from DSM International Airport and we are just minutes from Downtown, Iowa Events Center and many corporations. Visit popular attractions such as Adventureland Park and Water Park, Prairie Meadows Racetrack & Casino, and the Blank Park Zoo. Major businesses close to the hotel include EDS, HP, Wells Fargo, Principal, Meredith, and Allied Insurance. We also offer an airport shuttle (DSM) with the following schedule: Monday-Thursday from 4AM to 10PM: Fridays from 4AM to 12PM: Sundays from 4PM to 10PM: No shuttle service on Saturday. Settle in to your spacious studio or one-bedroom suite at this Des Moines, IA hotel. Each suite features homelike comforts including an HDTV, complimentary WiFi, and a fully equipped kitchen. Wake up each morning to a free, full hot breakfast, and enjoy complimentary evening dinner and drinks* on Wednesdays. Our hotel also features a modern fitness center, indoor pool and outdoor sports court. Stock up on snacks from the 24-hour Suite Shop or relax with family at the outdoor barbeque pits. If you’re planning a meeting, we offer space for up to 40 people, as well as a 24-hour business center.*State and local laws apply. Must be of legal drinking age.

Okay, where to start? 1. They do not have an airport shuttle after midnight. This is NOT stated on their website claiming to be an ”airport” hotel. 2. It took a bit to get a $27.50 ride that was less than 2 miles to this hotel 3. The ”lady' at the front desk hates her job. 4. When I said these things, she comment was take it up with management. She said they never listen to them etc (she hates her job) I said I would and I will drive the point home at this point, I guess this flipped her lid. She slaps the keys on the counter after several guffaws and such. I picked them up the same way she slapped them down. 5. This really set her off and she got nasty. I told her I picked them up the same darn way she slapped them down. She said f*ck you, I said it back and she kept going and going, at this point I felt the need to keep her going as I walked to the elevator and she did not disappoint. This hotel is clearly poorly run. The employees hate their job and the ”guests” are clearly a nuisance to them. Short of me yelling or getting out of line there is no cause for her mouth, other than she is a miserable human being (at least tonight). I had a second reservation for tomorrow night and I cancelled it and will be staying downtown. I only hope that hotel is not under the same management (stay tuned) When you are traveling, things don't always go well. This was a long day and it was made far worse by Brandy. Brandy is not a happy person and she hates her job. My guess is the shuttle driver does and probably everyone else here does as well. I will make sure this one is on the never again list. That makes 2 or 3 over the last 30 years, quite an accomplishment a few minutes into the stay. If you are flying into Des Moines it is advisable to prearrange transportation as the airport and the surrounding hotels are not up to the simple task of getting you to the hotel. When you call them out, they are not capable of a rational response or anything even remotely professional.

Plus side.. they let us check in early, the pillows were nice. However, there were no cookies when we checked in because they had no dough which made me angry because I love my cookies. After my friend took a shower the shower handle broke off. I called front desk around 2:15 and was told maintenance would be there in 25 minutes.( I explained that I needed to shower and be somewhere by 5. ) I called around 3:15 and was told that maintenance was there and was on 4th floor with a construction issue. I again stressed that I had to take a shower and the guy at the front desk did go get the 1 maintenance man I guess they have and brought him down to fix the shower. The maintenance man said there was no reason to switch rooms and I told him as well I needed to shower to be somewhere by 5. He told me as I was walking out of the room if I would move he could hurry and go get the tools he needed. But besides that he was nice enough. Finally @4:10 I went to the front desk and told them I needed a room to take a shower and he was nice enough to let me shower in another room. He said the girl on the shift before him should have immediately offered me a new room. Well that didn't happen. Also, they do not tell you when you check in the pool is out of commission again because of the 4th floor construction and I again was told the 1st shift girl should have told us we had access to the adjacent property. I was just told there was no pool. Also I am not sure why I had no internet password. I am a hilton member and I would not recommend this place. Pretty bad experience.