Name: MotorCity Casino Hotel
Address: 2901 Grand River Ave, Detroit, Michigan, 48201, 2901 Grand River Ave, Overseas, United States
Rating: 4.1

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Negative reviews

It's a great hotel, there was no shuttle during our stay so we had to drive to dinner it was not walking distance. Very clean, comfortable. We enjoyed the ******. The food at the ****** like most places was not the best but overall we were happy with the trip.

Very clean hotel, and within close proximity to The Magestic Theater. With it being a ******, no kids are allowed, which I appreciate. I also appreciate the attached parking garage. Would definitely stay here again.

Well, the workers were on strike when we were there.  We booked months in advance, only to find out when we literally got dropped off at the hotel entrance.  No warning and no discounts.  They shut down over half of the amenities, and most of the workers were outside with signs protesting.  Very uncomfortable for us, will never go back.

The fine dining restaurant did not reopen after the pandemic. I was not impressed with the food court options. 

這個攜程代理非常差！沒把錢轉給酒店導致我們被酒店多收了1000多的房費！我們看了賬單發現後他還説是酒店的問題，我們打了跨洋電話給酒店，酒店明確告知沒有收到代理付款的房費！現在一個多月了仍舊沒有退款！

This Ctrip agent is very bad! Failure to transfer the money to the hotel resulted in us being overcharged by the hotel for more than 1,000 yuan! After we looked at the bill and found out, he also said it was the hotel's problem. We called the hotel across the ocean, and the hotel clearly informed us that it had not received the room fee paid by the agent! It’s been over a month now and still no refund!

Sauna

Restaurant

24-hour front desk

Luggage storage

Wi-Fi

Golf course

Breakfast

Pets allowed

Non-smoking room

All Languages

English

Chinese

All Room Types

Deluxe King Room

Deluxe Two Double Room

Booked the room to be in town for a convention, this was one of the hotels on the list with transportation to and from.  When booking the roof I selected a couples package that included a spa credit.  After booking I contacted the hotel to confirm and find out how to use the credit, I was told all I had to do was set up the service with the spa.  Day of arrival I contacted the hotel to ask for a change to a King room, I was informed to ask at check in.  I did and was given the King room.   Entering my room I found it was a double, back down stairs, talked to the front desk.  Went to my second room it was a king.   Dropped my bags and headed down to get some food.  Went to their buffet, I selected a salad to start.   After a couple bites of salad a bug crawled out from my lettuce.  I mashed it called someone over and told them.   They took my plate and fork and left.   Never to be seen again.  I am on semi vacation so I just leave because I am tired and do not want to argue.  Going up to my room I go to turn the bed down and it looks like a mouse has been chewing on the bed linens, there what look like mold stains, wine stains and more.   I go to the bathroom and find that some of my towels are torn up as well.  I call the front desk and they send someone to take care of.  Transport to the show:  At check in no one knew the schedule or where the pick up was at. I was told to ask in the morning.   That morning I asked and was directed downstairs and to go out some doors.   This I di and found I was locked out of the hotel at this point.   Several other guests had this happen as well.   We called the hotel to check on the shuttle and point out the doors locked us out.   After a while a employee, manager looking poked his head out.   I pointed out that some clear signage would be nice to have.   He rudely stated that next time we should not go out the door and left.  The Spa: Showed up for our spa session.  Again I asked about our spa credit and was lead to believe all was well.  Spa service was ok, it was not what was advertised but since we had the spa credit I was not going to say much, I pointed out the hydrotherapy spa, which accounted for a vast portion of the treatment was broken and the only comment was I will have to look at that.  Check Out: At check out we I found we were charged the full amount for our spa treatment.  I pointed this out and was told I did not have one nor did I book the proper booking to get one.   I was offered a $200 credit for my troubles.  This place may have been a 4 star at some point but is not worth the stay, most of the staff was friendly enough but the place just was not worth the stay.

My dear friend and I stayed for 3 nights, never once did they clean our room, on the 3rd night which was the highest peak during movement festival, I couldn’t get back in my room. My key didn’t work, I was left homeless, although I paid, premium of 300 plus, I couldn’t contact my friend who’s name was under room, they never asked me for my name as well. I was camped outside homeless. The next day, my friend also, couldn’t get into his room, they knew exactly who we were, it was a complete nightmare. The last day, as well no new towels, or clean sheets, yet we woke up, they checked us for another night, we wanted just a later check out but they totally took advantage due to the fact I got no sleep, camped outside, he was exhausted of all this, they charged us additional night even though we flew back to NYC, didn’t even stay the night. We are demanding money back.

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12.2km from Coleman A. Young International Airport

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Discover 107 reviews of MotorCity Casino Hotel, rated 4.1 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

MotorCity Casino Hotel Reviews: 107 Verified Reviews Latest 2024 | Trip.com

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MotorCity Casino Hotel Reviews

MotorCity Casino Hotel

MotorCity Casino Hotel Guest Reviews