Residency Lake Resort & Spa

Disappointing Stay at Residency Lake Resort and Spa I stayed at Residency Lake Resort and Spa from 19th to 20th November 2024 and booked a Panoramic Lake View room, excited about the serene escape advertised online. Unfortunately, my experience did not live up to the expectations set by the resort’s glowing photos and descriptions. Misleading Room View: The primary reason I chose this property was the promise of an unobstructed lake view from my room. However, the view was partially blocked by newly constructed rooms, which was not mentioned during booking. This was a major letdown, as the advertised "panoramic" view was the highlight of the booking. Room and Bathroom Maintenance Issues: The room had Venetian blinds that were not functioning properly, leaving the interior visible from outside—a serious privacy concern. Additionally, the bathroom blinds were damaged, adding to the discomfort. I expect better upkeep from a property positioned as premium. Subpar Food and Service: The dining experience left much to be desired. Hi-tea was served in semi-washed cutlery, which had to be replaced after I raised the issue. Breakfast was poorly managed despite a small weekday crowd. Food items were not replenished on time, and guests (myself included) had to search for staff to serve or assist. there Cafe outside sitting tables were not properly cleaned, and we had to make repetitive request. Kids’ Play Area Neglect: The kids' play area was waterlogged and muddy, making it unusable. This was especially disappointing as it was one of the key features we were looking forward to for our child. Swimming Pool Facilities: While the pool itself was clean, the changing rooms were not well-maintained, detracting from what could have been a relaxing experience. Final Thoughts: The location of this resort has immense potential, but the lack of maintenance, poor service, and failure to meet advertised standards significantly impacted our stay. For the premium pricing, I expected much better. I hope the management takes this feedback seriously and makes improvements to ensure future guests have a better experience. Rating: ⭐⭐☆☆☆

ambience superb, location is good , beautiful lake view,, well maintained property, food is ok …it is good for vegetarians… fish was not available …only Goan fish is available which I never heard before . About staff: Friendly and polite staff, quick and good service * my daughter got fever there at night and I requested for medicine they immediately went to the market and brought the medicine suggested by us * Thanks to Srijana ma’am and the whole staff😊

Lovely staff and great ambience Mr. Sanjay Singh - very friendly. Helpful and approachable. Excellent service. Safe for kids, Good kids zone. Rooms were spotless, and the facilities were well-maintained." Comfortable Accommodations.