Athirige Private Villa

Since we were going to take two elderly people with us when we booked, we found out that their passports were less than 6 months old before departure. We consulted Ctrip and they said that they might not be able to get through customs or board the plane. But when we found out about this, the order had already passed the refundable time limit and became a non-refundable order. We tried to communicate with the hotel owner (small homestay) through Ctrip. We didn't need to refund the money and the room fee had already been paid to the hotel. We just hoped to check in during their off-season (the time is determined by the hotel). But the hotel owner rejected this proposal, thinking that the money would not be refunded after the refundable period, and the check-in time could not be adjusted. I think this owner is a person who wants to get something for nothing. He hopes to take away the room fee of more than 7,000 yuan without providing any service. But I want to emphasize that as a hotel owner, he was not willing to make concessions at all due to the special reasons of the guests (passport expired and could not board the plane). It was too ugly. People always have some accidents when traveling, but if the hotel, as a service industry, does not consider the customers and just wants to get something for nothing by saying that the refund period has passed, after receiving the money and without affecting its own interests, then the hotel is not worth going to. Because if you really go to the hotel, more unpleasant things may happen. I suggest that Ctrip remove this kind of hotel from the shelves. This is definitely not a hotel worth staying in. In addition, I strongly doubt the authenticity of the other 4 good reviews of the hotel. Did the hotel hire someone to fake the orders? !