Hotels near Kapelle 'Unsere Liebe Frau', DieBen am Ammersee

The hotel management seems to think that enjoying the priviledge of a nice location directly at the lake exempt them to do their job correctly. I've already travelled the world, but I never made such a bad experience in a luxuary hotel, and this in my very own country. To summarize: errors in room booking, lamentable service at restaurant, dishonesty of hotel and restaurant management while booking. A scandal for a venue that claims a certain level of quality. In the detail: we booked in advance one of their special rooms for a special occasion. When we arrived at 5pm, we learned it has been given to others. Nobody informed us previously neither per phone nor or at the latest at the check-in, that the reservation has been changed. We ended up in a room without lake view on the road side, with barely no excuses. The only one proposed alternative would have been to throw the other people out of the room and we would have had to wait until the room is cleaned up. If these people who stayed in our room read this and recognize themselves, they can be happy that we have been complacent. We also booked a table for 2 on the terrace of the restaurant for a romantic evening. We have been promised to have a table outside by nice wheather. It was nice wheather. Because of a big group (60 people at least, maybe 80) on the terrace, which was supposed to have finished dinner when we came late, but of course wasn't, and because the restaurant decided not to open the balcon above the terrace, where more place outside would have been possible, we ended up eating inside, hearing the noise of the people, the music, the speach at the microphone and the techno music of the disco club alongside. We waited 1 hour to be served. The meal was really nothing special. Special dietary wishes have been rejected because the kitchen was overworked. The chef restaurant himself - the same one who took our reservation and promised the table outside - and a lot of waiters didn't wear their face masks correctly. At breakfast we waited 1 hour for a Capuccino and gluten free bread and had to ask many times to get orange juice. All waiters and cooks were completely understaffed and overworked, no one wore his face mask correctly. We learnt afterwards that the hotel was very excitied about the visit of the Riva Club group, made possible through the mitigation of lockdown measures. But according to their staff capacity and if they would have been honest, they shouldn't have accepted more reservations, and even less from people who aimed to celebrate a special event at their place, which they knew about. The Hotel Schlossgut Oberambach who hosted a family event at this date, explicitely not recommended us to visit them as they understood we aimed to have intimacy. We know now where we will be going next time! And we definitevely know where we will never go back again. And even explictely advise against.

A seven night stay in a very good, comfortable hotel situated on a busy main road at the entrance to a business park. We had a spacious and comfortable accessible room with a sizeable bathroom and a decent shower. The room included a Nespresso coffee machine with three pods that were replaced daily, as were the bottles of water in the mini bar. On arrival there was also a complementary tray of fruit awaiting us, along with a bar of chocolate and some cashew nuts. The room had everything we needed, including numerous power points, and there was ample room for my partner to manoeuvre her electric wheelchair, All the staff were very friendly and helpful, and our room rate included an excellent breakfast. There was a live cooking station for eggs etc, and at the weekend a complementary glass of prosecco was provided - a nice touch. We didn't eat in either of the hotel's restaurants in the evening, but we did avail ourselves of the Hemingway Bar menu and room service a few times. This was a limited menu but the dishes were of good quality and the helpings sizeable. My partner's requirements for gluten-free options were well catered for, both at breakfast and when choosing from the bar menu. Would highly recommend. Thank you.

Very modern and clean. Check-in fast and smooth. Room was comfortable and had all amenities needed. Breakfast well varied. The ladies at the reception were very friendly, especially the young one with long dark wavy hair (on Sunday 17 July in the morning). Overall excellent hotel and stay!

My company booked this for me during a business trip. They have free parking which was good as I rented a car from the airport. I arrived early and they told me that they can give me a room if I didn't mind the walk as it was a bit far from the elevator. Since I was already exhausted from the plane ride, I accepted so I can rest a bit before going to the office. The short lady who welcomed me was very nice, spoke good english and made the check in as smooth as possible. The room was functional but a bit run down, dirty and the design was a bit weird. Plus the carpets had stains on them as if there was someone who was stabbed in that room. Unfortunately, it was the only hotel near our office so I ignored these imperfections. After a day at work, I went up to the room and realized that the walk was indeed troublesome especially if you forgot something in the room and have to go back and forth, so I asked reception to move me to a room closer to the elevator, to which they promptly obliged to. They told me to leave my bags and they will move them for me. Very nice and unexpected for a 3 star property. They moved me to a much cleaner room, but you can still see wear and tear but I was there to sleep and work so I just settled with it. Due to the covid restrictions, they stopped the daily cleaning and you had to ask for it if you want your room cleaned. And since they didn't have the daily cleaning, the complimentary water wasn't refilled either. It wasn't a problem as you can easily ask from the reception to give you one. Their Breakfast buffet was good and the dining area was quite clean and well kept. The wifi was awful though. I got disconnected multiple times but the staff were nice enough to share another internet router I can connect too which wasn't too saturated. Overall, it was an ok stay, although I wouldn't really stay there if I was on vacation. But if you are on a work trip or just passing by the area, this hotel would suffice as it is functional and affordable.

This is a very modern hotel and quite new. The plus points are that it has great underground parking and is very near to the railway station for travel into Munich. The bed was comfortable and the shower excellent. This is quite a spartan hotel. Nowhere to sit in the room except one small chair. Storage minimal. No water provided or a fridge, unusual these days. Breakfast was good but a small dining room, staff at breakfast were very helpful. The corridors had a strange rather unpleasant smell, possibly stale air freshener. It is soulless. The air conditioning which works well and you need this as if you leave the window open you can hear the trains, not so good late at night or early morning. It is in a residential area which has its issues. Only one bar/restaurant nearby. Ok for a business hotel. The pictures of the hotel do reflect the actual reality. There is certainly no grass nearby and no space to relax either indoors or outside. Rather disappointing, we had booked 3 nights but left after 2.