Hotel du Palais Dijon

This boutique hotel is an absolute gem in the Old Town of Dijon. Beautifully restored by its owners Eve and Sebastian, each room is meticulously decorated and the staff and service levels were top notched. I was first unsure by its 3-star rating (likely due to its lack of elevator), but from the initial booking process to finally leaving Dijon on the train, the owners and staff went way above and beyond in every way. I initially booked the suite (unknowingly on the top floor), the hotel immediately sent me a message to let me know, so that there are no surprises at check in. When I decided to change the reservation to a lower floor, they were responsive and accommodating. Check-in with Alex was really pleasant and smooth, he helped us with all the suitcases up to our room. He also did a fantastic job serving our breakfast, making our OJ and cappuccino and eggs, along with other beautiful items in the French breakfast menu. The wine tour to Burgundy with Sebastian was so enjoyable, and his knowledge of the region is truly amazing. The absolute evidence of "going above and beyond for your customers" is at the last hour. We had to catch a train out of Dijon, but unfortunately the booked taxi did not arrive. Sebastian came to the rescue with his SUV, got all of our suitcases, and rushed us to the station despite heavy traffic, and even helped us with our luggage up to the platform! This is a 5-star experience and highly recommended!

We had a wonderful stay at the Hotel du Palais! The staff were so friendly and accommodating! They helped us book all of our restaurants and wine tours (through Chemins de Bourgogne-highly recommend) as well as the wine cellar tasting in the hotel (highly recommend)!

Super clean boutique hotel in a great location just a couple of blocks from Place de Liberation and the adjacent shopping and dining areas. Lots of entertainment and shopping areas within walking distance. Super safe area. Staff was friendly and efficient and spoke fluent English as well as French.Our room, Truffe, came with several nice amenities, including a heated towel rack that was luxurious. Highlight of stay was a wine tasting in the cellar with Sullivan, who is not only very personable but has an encyclopedic knowledge of burgundy’s regional wines. The cellar itself was amazing, check out the photos on their website. Would definitely stay there again. 5 stars plus.

Rooms could use some dusting in areas, and the smell of mildew was fairly strong. Staff were extremely friendly, and helpful!

After my husband was injured at the Hotel des Ducs, I called this hotel and the owner arranged for a cab to pick us up. The staff helped my husband out of the cab, sat him down, and gave us cold drinks. The staff helped him up to our room, and they made us comfortable. Twice my husband fell while holding a glass, and the staff was extremely gracious about the clean up. The room was large and spacious, and the staff made every effort to help us. When we went to check out, the owner refused to take a tip for her staff, as she said that service was what the hotel offered. In comparison to how we were treated at the Hotel des Ducs, the contrast was amazing. I will always be grateful to the owner for the kindness that she showed me when I really needed help. The hotel is lovely, the breakfast is very nice, and the service is exceptional. I can't say enough positive things about this hotel. The standard of service beats anything that I have seen in 50 years of traveling. You shouldn't consider staying anywhere else in Dijon.

Very much clean and tidy. Super. Many thanks

Poor breakfast!