DJKara
August 21, 2024
The hotel was nice, nicely laid out with ample amenities, facilities and restaurants to satisfy travellers needs.
The hotel is rated 5 stars but I would rate it more like a 4 star. This is mainly to do with the service not being to the level of a 5 star hotel as well as smaller other inconveniences.
The room was a good size, plenty of space but the floor we were staying on had a really strong smell of cigarette smoke, which pervaded into the room, despite the floor being a non smoking floor. We requested a room change at front reception but we're told it was already a non smoking room so they're was nothing they could do. They sent someone from housekeeping to air freshen the room but it did little apart from a temporary fresh smell.
Breakfast was quite good with a wife selection of foods. Service there was also lacking a little, where other guests were being provided items that weren't provided for us.
The pool and gym facilities were very good with two pools, a basement and rooftop pool, that were clean and big enough for a number of people.
Overall, a good experience but rated a 4 star.