Lavande Hotel (Dongguan Humen Wanda Plaza) Reviews
Lavande Hotel (Dongguan Humen Wanda Plaza)
No. 288 Liansheng North Road, Humen Town, Dongguan, Guangdong, ChinaView Hotel Details
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Lavande Hotel (Dongguan Humen Wanda Plaza) Guest Reviews
4.6/5
Very Good
1435 review
Verified reviewsLocation4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(1435)
Positive reviews(1400)
Reviews with photos/video(125)
Classy environment(124)
Near shopping area(123)
Convenient for shopping(106)
Friendly front desk staff(102)
Delicious breakfast(79)
Convenient parking(40)
Stayed multiple times(17)
Perfect for business trips(12)
Negative reviews(35)
Wushixian
Deluxe Double Room
Stayed in Oct 2021
Business travelers
21 review
Very Good
Posted on Oct 25, 2021
The location is really good, very close to the shopping mall. Quality price rate is good.
Toman
Standard Single Room
Stayed in Feb 2022
Business travelers
1 review
Outstanding
Posted on Mar 5, 2022
Great hotel. Clean. Well located. Great service
Guest User
Business Room (2 Beds)
Stayed in Feb 2023
Business travelers
8 review
Posted on Feb 15, 2023
The worst experience ever!
1. The place is hard to find: you can see it from the side of the road, but you can't find the entrance. After walking around the construction site downstairs twice, I still called the front desk to ask.
2. The parking entrance is extremely difficult to enter, the hairpin bend, Cruze rubbed 3 times before entering;
3. I booked a business twin room. When I arrived, there was only a mahjong room, and there was no room to change. The front desk said that the smell of smoke is strong, but I didn't expect it to be so strong;
4. The hygienic environment is poor. There are cigarette butt burns all over the floor and walls, and the floor mats are sticky and sticky. The towels are brushed and blackened, and the bathroom has a peculiar smell;
5. Provide a funny charging cable: there is a multi-head charging cable at the head of the bed, Bluetooth scan code to unlock, free use for 5 minutes;
6. Poor breakfast: Not to mention the poor variety, the tableware is all sticky;
If it wasn't for arriving at one o'clock in the evening, I really didn't have the energy to change places, and I wouldn't even be able to change places.
Humen Lai Feng, see you again!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your stay and review. The hotel has been around for a long time, and some facilities are relatively old. The business double bed is equipped with a mahjong machine and a fireproof floor mat. It is unsightly due to the accumulated damage from cigarette butts. Hygiene and environment are the core feelings of guests about the hotel. I am very sorry to bring you The unpleasant experience, Xiaoli is really sad and deeply feels self-blame. In addition, I would also like to thank you for your feedback. Xiaoli can follow up and rectify in a timely manner. Only the care and supervision of customers can enable us to constantly find out the shortcomings in our work. Problems, get corrections and continuous improvement. The problem you pointed out, Xiaoli, has been followed up by the room department. I hope you can give Xiaoli another chance. Thank you for your tolerance and understanding. All the staff of Lavande Hotel. Dongguan Humen Wanda Plaza store sincerely look forward to your visit again! wish you a happy life! Working smoothly!
Lvsiganglidaoyuan
Standard Single Room
Stayed in Jul 2023
Business travelers
13 review
Posted on Aug 1, 2023
Room 1406, there is a problem with the air conditioner. Your staff is too perfunctory. I have called the front desk to tell the front desk that your electrician's handling of the matter made me dumbfounded. He took a measuring instrument to the air conditioner outlet and measured 19 degrees. He said that your air conditioner did not have any Question, I asked him, what I want is not 19 degrees at the air outlet (the electrician took a picture of the temperature measuring instrument and it was 19 degrees and settled it hastily). Do you feel that it is 19 degrees in the room? The display in the room is 28 degrees (I I stayed in the room for two nights and asked about the problem when I extended my stay the next day. We had three rooms at that time and the other two rooms were fine.) I am staying in a hotel and what I want is the room temperature, not the air-conditioning outlet temperature. , I am a consumer.
Original TextTranslated by Google
Response from Property: Dear host, first of all, Xiaoli sincerely thanks you for your stay. At the same time, Xiaoli feels full of self-blame and regret for not being able to give you a perfect stay experience. Xiaoli is committed to bringing you the best. This review was like a wake-up call for Xiaoli, and they suddenly realized that we still have shortcomings and areas for improvement. After receiving your valuable feedback, Xiaoli took action immediately. The staff on duty and relevant departments have been punished and given serious training for this incident. We can understand your anger. We are very sorry for bringing you this unpleasant check-in experience. I hope you can Give Xiaoli another chance. This problem will never happen again during your next stay. The entire staff of Lavande Hotel, Dongguan Humen Wanda Plaza Branch welcomes your next visit!
Guest User
Standard Single Room
Stayed in Jul 2023
Business travelers
2 review
Posted on Jul 24, 2023
The clerk actually said there were no rooms. Then an older guy came and said there were rooms where the TV couldn't be watched.
Original TextTranslated by Google
Response from Property: Dear host, first of all, Xiaoli sincerely thanks you for your stay. At the same time, Xiaoli feels full of self-blame and regret for not being able to give you a perfect stay experience. Xiaoli is committed to bringing you the best. This review was like a wake-up call for Xiaoli, and they suddenly realized that we still have shortcomings and areas for improvement. After receiving your valuable feedback, Xiaoli took action immediately. The staff on duty and relevant departments have been punished and given serious training for this incident. We can understand your anger. We are very sorry for bringing you this unpleasant check-in experience. I hope you can Give Xiaoli another chance. This problem will never happen again during your next stay. The entire staff of Lavande Hotel, Dongguan Humen Wanda Plaza Branch welcomes your next visit!
Anonymous User
Standard Single Room
Stayed in Apr 2023
Business travelers
28 review
Posted on Jun 2, 2023
Spicy Chicken Spicy Chicken Spicy Chicken Spicy Chicken Spicy Chicken Spicy Chicken Spicy Chicken Spicy Chicken
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your stay and review. Only with the care and supervision of our customers can we continuously discover problems in our work, make corrections and make continuous progress. Good service is the core feeling of guests towards the hotel. From your comments, we are very sorry to see that you were extremely dissatisfied with your stay this time. We also regret that you failed to give us the opportunity to understand the situation and solve your problem. If you are not satisfied, if you have any needs or dissatisfaction during your stay, you can communicate with us in time, and the hotel will solve it for you as soon as possible. Your tolerance and understanding are encouragement and support for our work! If it is convenient for you, you can call the front desk and leave your contact information, and someone will handle this matter for you. The entire staff of Lavande Hotel Dongguan Humen Wanda Plaza Branch welcomes your next visit!
DR.Lo
Standard Single Room
Stayed in Mar 2023
Couples
6 review
Posted on Mar 15, 2023
The sound insulation effect is too bad, it's almost like cardboard, I can't sleep well, I can hear the sound of others closing the door clearly, and I can hear everything clearly
Original TextTranslated by Google
Response from Property: Facing the sea, the spring is warm and the flowers are blooming, my little master, hello! First of all, thank you very much for choosing Xiaoli Hotel. We will follow up and deal with your room sound insulation problem in a timely manner. We apologize for the inconvenience caused. In terms of hardware facilities, we have been improving new equipment one after another. Your care and supervision can enable us to continuously discover problems in our work, obtain corrections and make continuous progress. The hotel is committed to constantly improving every detail to provide you with perfect stay enjoyment. The decoration and facilities do not meet your expectations. Xiaoli has no choice but to repay you with considerate service! I hope you can give Xiaoli another chance to witness our growth! I wish you a harmonious family and a happy life!
Guest User
Business Double Room
Stayed in Jun 2022
Business travelers
2 review
Posted on Jun 5, 2022
The location of the hotel is good and the transportation is convenient. This is a good place. But the sanitation of the hotel is relatively poor. As soon as I entered, I found ** on the quilt, oil stains on the table, the towels may have been used for many years, and the edges were rotten. Hygiene is terrible. More than 300 in the off-season, I don't think it's worth it
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your stay and review. The care and supervision of the guests can enable us to continuously discover problems in our work, obtain corrections and make continuous progress. From your comments, we are sorry to see that this check-in has brought you a bad experience. Hygiene is the core feeling of guests to the hotel. We sincerely apologize for bringing you an unpleasant check-in experience. We have asked the housekeeping department to follow up on the problems you pointed out. Your tolerance and understanding are the encouragement and support for our work! I hope you can give Xiaoli another chance. All the staff of Lavande Hotel Dongguan Humen Wanda Plaza store sincerely look forward to your visit again! wish you a happy life! Happy family!
Guest User
Standard Single Room
Stayed in Nov 2022
Other
1 review
Posted on Dec 11, 2022
I forgot to take the charger back to pick it up. Since it said it was gone, I couldn’t find it, and then took out a few and told me to take one at will. It’s too irresponsible. Why do I want someone else’s? What I want is my own original charger.
Original TextTranslated by Google
Response from Property: Hello, dear master! Thank you for staying at Lavande Hotel, and I would also like to apologize to you for knowing that you are not satisfied with our service after checking in. Regarding the problems mentioned in your comments, we sincerely invite you to call the front desk at your convenience or ask the front desk staff to get the number of the lobby manager, contact and tell us the specific details, so that we can follow up and take a step closer Improvement, we must review our shortcomings and make positive corrections for this negligence. We will also strengthen training for hotel staff to meet your satisfaction. Welcome to supervise! Thank you again for choosing to stay at Lavande Hotel, and hope that this experience will not be bad It will affect your trust in us and look forward to seeing you again.
Guest User
Business Double Room
Stayed in Mar 2023
Business travelers
19 review
Posted on Mar 30, 2023
The worst Lavande hotel I have ever stayed in
Original TextTranslated by Google
Response from Property: Hello, dear host! Thank you for staying at Lavande Hotel, and I would also like to apologize to you. I feel deeply guilty after learning that you were not satisfied with our hotel after your stay, and I am particularly sad that you did not tell me the specific reason. The reason why you are so dissatisfied with our hotel, we sincerely invite you to call the front desk at your convenience or ask the front desk staff for the lobby manager's phone number, contact us and tell us the specific details so that we can follow up and take a closer step. Improvement. We will definitely review our shortcomings and actively make corrections due to this oversight. We will also strengthen training for hotel staff to try to achieve your satisfaction. Supervision is welcome! Thank you again for choosing to stay at Lavande Hotel. I hope this experience will be pleasant. It will affect your trust in us and we look forward to your visit again.
Anonymous User
Business Double Room
Stayed in Oct 2021
Business travelers
22 review
Posted on Oct 16, 2021
Poor service attitude, holes in the bedding. In addition, we inquired at the front desk whether the parking lot is free, and the front desk replied yes, so there is no further information. Checked out the next day and didn't say anything. When we drove out of the underground car park, we were charged for parking! The security guard said that there is a parking ticket presented at the front desk to be free. I was very angry, because we consulted, and the front desk did not give the ticket, nor did we give it when we checked out! spicy chicken service
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your stay and review. The care and supervision of the guests can enable us to continuously discover problems in our work, obtain corrections and make continuous progress. From your comments, we are sorry to see that this stay has brought you a bad experience. Service is the core feeling of guests to the hotel. We apologize for the inconvenience caused to you. The problem with the parking lot you mentioned is that our guests park for free during their stay. We will never charge you for parking. The reason should be that your car did not scan you when it came in license plate. So the security guards will collect your parking ticket. You can call our front desk at this time, and we can just talk to the security guards. I am really sorry for the inconvenience. You can call our front desk now and ask for Manager Tong. Here we will give you a satisfactory solution. Your tolerance and understanding are the encouragement and support for our work! All staff of Lavande Hotel. Humen Wanda Plaza store welcome your next visit!
Anonymous User
Deluxe Double Room
Stayed in Sep 2021
Booked for others
19 review
Posted on Feb 17, 2022
It's so bad that I won't come here again. The breakfast staff didn't know why. They kept looking at me with black faces and couldn't understand.
Original TextTranslated by Google
Response from Property: Dear host, first of all, Xiaoli sincerely thanks you for your stay. At the same time, Xiaoli feels full of self-blame and regret for not being able to give you a perfect stay experience. Xiaoli is committed to bringing you the best. This review was like a wake-up call for Xiaoli, and they suddenly realized that we still have shortcomings and areas for improvement. After receiving your valuable feedback, Xiaoli took action immediately and educated and criticized the relevant personnel on this matter. This problem will definitely not occur again the next time the host stays. I hope you can give Xiaoli another chance. Xiaoli is waiting for you. You must come! The entire staff of Lavande Hotel Humen Wanda Plaza Branch welcomes your next visit!
Guest User
Deluxe Double Room
Stayed in Jan 2022
Other
1 review
Posted on Jan 12, 2022
Garbage service. If it weren’t for Vienna, who would live here?
Original TextTranslated by Google
Response from Property: Dear host, first of all, Xiaoli sincerely thanks you for your stay. At the same time, Xiaoli feels full of self-blame and regret for not being able to give you a perfect stay experience. Xiaoli is committed to bringing you the best. This review was like a wake-up call for Xiaoli, and they suddenly realized that we still have shortcomings and areas for improvement. After receiving your valuable feedback, Xiaoli took action immediately. Service is a reflection of hotel quality and brings you an unpleasant stay experience. Xiaoli feels very sorry and will definitely strengthen employee training here. I hope you can give Xiaoli another chance. The entire staff of Lavande Hotel Dongguan Humen Wanda Plaza Branch welcomes your next visit!
Dr Yuen
Business Suite
Stayed in Sep 2024
Couples
18 review
Very Good
Posted on Sep 28, 2024
整體可以。訂套比了旗牌房。地板骯髒。沙化舊式。睡房ok. 可惜最後一日電跳掣。十分不好
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Guest User
Standard Single Room
Stayed in Aug 2024
Other
1 review
Outstanding
Posted on Aug 15, 2024
酒店樓下有個植德好牙科，來做牙齒就近入住了麗楓酒店，酒店床單還很新，睡着很舒服，滿滿的舒適感，雖然牙痛，但睡得還是很香
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