Home2 Suites by Hilton Dongguan Shipai Guest Reviews
4.8/5
Excellent
302 review
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Verified reviews
Location4.9
Amenities4.8
Service4.8
Cleanliness4.9
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All reviews(302)
Positive reviews(300)
Reviews with photos/video(138)
Classy environment(25)
Awesome amenities(23)
Delicious breakfast(20)
Friendly front desk staff(17)
Large rooms(12)
Well designed(9)
Convenient parking(9)
Tasty coffee(5)
Negative reviews(2)
Tommy ck wong
King Deluxe Studio Suite
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 11, 2024
New hotel , in a good location , 20 min to high speed train station ,
Anonymous User
King Studio Suite
Stayed in May 2024
Business travelers
45 review
2.7/5
Posted on May 23, 2024
Not to mention the facilities, the new decoration and the new generation design of Huiting are very eye-catching. The self-service coffee and tea are also very convenient and fun. Although the surrounding environment is messy and crowded, it is very good to be careful when passing through the vehicles. The park is good for walking after meals; the hygiene is very average, the bedding is good, but it is very moist and may cause itchiness the next day! Convenient service: The service attitude of the check-in girl and the waiter is too average! The breakfast room was clearly over capacity and overcrowded. If you encounter a problem, no one can solve it!
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Response from Property: Dear guest! Thank you very much for your stay and detailed review. It is the constant concern and supervision of our customers like you that enable us to continuously discover problems in our work, make corrections and make continuous progress. From your review, we are sorry to see that your stay did not meet your expectations, and we apologize for the inconvenience caused to you. The hotel management attaches great importance to the problem of crowding in the breakfast room, and we have carried out serious investigation and rectification. Because during the period from 7:30 to 8:30, guests attending a large conference did gather to dine during this time period, resulting in a peak passenger flow in a short period of time. The management of customer service was negligent and failed to properly predict and adjust Service to meet the needs of short-term and high-term dining guests. Your tolerance and support are the driving force for us to move forward! welcome next time!
Guest User
King Deluxe Studio Suite
Stayed in May 2024
Business travelers
18 review
5.0/5
Outstanding
Posted on May 10, 2024
The hotel has a unique design style and luxurious decoration, creating a warm and comfortable atmosphere.
The check-in and check-out procedures at the front desk are quick and efficient, saving a lot of time.
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Response from Property: Thank you very much for your affirmation and praise for our hotel. Your satisfaction is our greatest pursuit. We are very glad that you like our design style and decoration, as well as the efficient service of the front desk. We will continue to work hard to continuously improve our service level and facility quality to provide you and other guests with a more comfortable and satisfactory accommodation experience🥰🤝🤝
Guest User
King Deluxe Studio Suite
Stayed in May 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on May 8, 2024
The service of Nati and Wendy at the front desk was very good. I also bought their rice dumplings after staying for many days. I look forward to tasting them🥰
Original TextTranslated by Google
Response from Property: Dear guests, your five-star praise is as fresh as the morning dew, making our service shine. Thank you for your praise, we will continue to pursue excellence and add a touch of extraordinary color to your every stay. We look forward to your visit again, and hope that beauty will accompany you.
娜之旅遊
King Deluxe Studio Suite
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on Apr 25, 2024
The hotel overall is of high quality
Clean, convenient location, plenty of food and entertainment nearby.
The colleagues at the front store were very courteous and nice, and quickly arranged a good room.
The room is fully stocked with bottle openers, cups, and coffee machines.
There are also robots that deliver items.
Will definitely come again.
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Response from Property: Dear host, thank you very much for your detailed review. We always believe that a good reputation must come from the most sincere satisfaction of the guests. At the same time, we are honored to know you and can provide you with the best service. , 10 types of hotels 🈶 Provide self-service laundry and gym to provide convenient services for your travel, Xiaohui’s free and healthy breakfast, freshly baked bread, freshly ground coffee☕️, etc., more Dongguan specialties, and nutritious fruit and vegetable drinks , your satisfaction is our pursuit, we look forward to seeing you again😀😀
Guest User
2 Double Beds Studio Suite
Stayed in Apr 2024
Family
9 review
5.0/5
Outstanding
Posted on Apr 18, 2024
This time I traveled with my son and always chose Hilton Garden Inn. It was my son who booked Hilton Garden Inn Shenzhen Nanshan Science Park for the first four days, and I booked the hotel in Dongguan. We chose Shipai Town. Although it is in the town, the hotel is easy to find and is not inferior to the city. There are charging stations, laundry, gym, and complete facilities. The room is spacious and bright, clean and sanitary, the service is enthusiastic, and there is self-selected coffee. We like Shipai Town very much and are very satisfied with our stay.
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Response from Property: Dear guests: Hello: I am very happy that so many people have left a deep impression on you. I also hope that this beautiful city and the enthusiastic Hilton Garden Inn Dongguan Shipai can leave you with a good memory. Yes, the hotel 🏨 provides self-service ☕️ coffee and tea in the lobby on the first floor. It is also equipped with a self-service Internet printing office area. I look forward to your next visit and wish you all the best.
fox×
King Studio Suite
Stayed in Mar 2024
Business travelers
17 review
5.0/5
Outstanding
Posted on Mar 26, 2024
Very satisfied hotel ˆ😊ˆˆ😊ˆˆ😊ˆˆ😊ˆ
Facilities: Complete and new. There is also a gym and laundry
Hygiene: Stayed for a week and someone cleaned every day
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Response from Property: Every morning, I wake up from a sweet dream and embrace the sunshine. Every evening, I think in the silence after the hustle and bustle. Thank you for accompanying Huiting in the mornings and evenings these days. Huiting looks forward to meeting you again.
Guest User
2 Double Beds Studio Suite
Stayed in Feb 2024
Family
79 review
5.0/5
Outstanding
Posted on Feb 25, 2024
The room is clean and tidy, the hotel is new, you can rest assured to stay, the listed hotel is trustworthy.
Service: great.
Very satisfied!!!
Hilton Garden Inn Dongguan Shipai is your best choice!
Original TextTranslated by Google
Response from Property: By chance, we met you. By chance, you chose us. There are too many choices in life, and every choice you make is a kind of fate. Thank you for letting us meet you, your affirmation, your praise, and I look forward to meeting you again!
Guest User
King Studio Suite
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Feb 21, 2024
The front desk service is very good, the arrangement is very considerate, and the introduction is detailed. The room is large, the overall design is very bright, and the room is equipped with many things, such as microwave oven, iron, smart toilet, etc. It is very suitable for long-term stay hotels. The view outside the window is very good, and the view is great. There are many parking spaces. The only regret is that the charging piles configured in the hotel are not fast charging, and the charging is relatively slow.
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6/9
Response from Property: Dear guest: Thank you for your five-point praise! Hilton Garden Inn Dongguan Shipai is a Hilton hotel. The hotel provides free selected breakfast, 24-hour self-service bar, selected shops, self-service laundry, fitness and Internet printing. The spacious and flexible shared area meets the needs of guests for socializing and working, allowing guests to define different scenes. The surrounding supporting facilities such as parks, cinemas, restaurants, large supermarkets and libraries provide more choices for your business trips and travels. Hilton Garden Inn Dongguan Shipai looks forward to your visit again~
Guest User
King Studio Suite
Stayed in Feb 2024
Other
1 review
5.0/5
Outstanding
Posted on Feb 20, 2024
Because of the crazy traffic jam, I randomly chose a hotel to check in, and I found a treasure hotel. The new hotel doesn't have any smell, so you can check in with confidence. The room is very large, it feels like more than 40 square meters, the TV can be flipped, and it is very comfortable to drink the capsule coffee provided by the hotel (I felt that the coffee was a bit bitter, and later I found out that it was served with sugar). There are so many flowers in the lobby. The owner of this hotel is relatively rich, hahaha. It takes 3 minutes to walk to a park near the hotel. It is very pleasant and comfortable to take a walk. I strongly recommend everyone to come
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6/9
Response from Property: Life is like an answer sheet, with multiple choice questions, fill-in-the-blank questions, true-or-false questions, and essay questions. Your simplest choice, Huiting will give you the most satisfactory answer! Fate brought us together, and we look forward to meeting again in the rest of our lives~
Shenzhenwoniu
2 Double Beds Studio Suite
Stayed in Feb 2024
Family
10 review
5.0/5
Outstanding
Posted on Feb 16, 2024
Very new hotel
This is my second time staying here
I always stay at this hotel when I go to Shipai Town
The lobby is very cozy
The smart toilet in the room is very useful
There are also many parking spaces
And there are charging stations
24-hour Coffee & Tea, choose your own coffee
There are not many varieties of breakfast, but the price is also quite good
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Response from Property: Your praise is the greatest affirmation for us. We hope you will be as happy as today in the future. In addition, we are continuously improving the variety of breakfast. We hope that you will be satisfied with your meal next time you "go home"~
Anonymous User
King Studio Suite
Stayed in Feb 2024
Booked for others
42 review
5.0/5
Outstanding
Posted on Feb 18, 2024
This time when I went home, I found a new Hilton Hotel. It was a bright spot. The lobby is large, the design is avant-garde, and there are many places to rest. The lobby coffee bar has a lot of matching, and it seems that other Hilton hotels have not found this, and it is free. The room is large, with smart control and smart toilet. My relatives like it very much and will continue to support it.
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Response from Property: Thank you for your enthusiastic sharing. In addition to the 24-hour self-service bar, we also have some unique facilities such as the Selected Shop, Oasis Lobby, self-service laundry, Internet printing, etc. The spacious and flexible shared area meets the guests' various social and office needs. Guests can define different scenes on their own and enjoy the "Happy Living by You" Huiting-style living experience!
Anonymous User
King Studio Suite
Stayed in Feb 2024
Couples
3 review
5.0/5
Outstanding
Posted on Feb 6, 2024
This hotel is probably the best in Shipai. The service and room facilities are up to Hilton Hotel standards. The location of the hotel is also very good. There is a park next to it. The park is decorated with a strong New Year atmosphere and is very comfortable to walk around. There are many parking spaces, which is suitable for us female drivers. Overall, the stay was good and I gave it a 5-point rating.
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Response from Property: I can tell at first glance that she is a beautiful lady. Thank you for the good review. It is great that you like the environment and service of our hotel! I hope you can come often~
Guest User
King Studio Suite
Stayed in Feb 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Feb 6, 2024
This is a great hotel. The lobby is very comfortable. There are more than 20 varieties of coffee, and there are many coffee combinations, including lemon slices. There is also an Apple computer connected to the printer, which is great. The files do not need to be converted, so it is convenient to print. This is my last business trip at the end of the year. I will come again next year. The room is large and fully equipped. I recommend it to everyone.
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Response from Property: Thank you for your good review. Our hotel is committed to providing guests with a comfortable and convenient stay. I hope you will come often in the future! !
Guest User
2 Double Beds Studio Suite
Stayed in Feb 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Feb 4, 2024
Our pets love this place, thanks to the hotel's warm service.
There are not many hotels to choose from for pets. Before checking in, I consulted the front desk and they answered my questions about the stay in detail. The room is very textured, the design is very attentive, the equipment is very complete, and the cleanliness is reassuring. The breakfast is very exquisite, the dining environment is very comfortable, and it is great. In short, it is a hotel worth staying in, highly recommended.
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6/7
Response from Property: I was a little excited to see the comments from the young lady. Thank you very much for your recognition of our service! Our hotel is committed to making every guest feel at home. I hope life will continue to be gentle to you, and I hope you can come often~~