Xana Hotelle (Dongguan Chang'an) Reviews

Response from Property: Dear guest, thank you very much for your favorable comments on our hotel. Our hotel has been upgrading and renovating in accordance with the opinions of guests. In addition to good decoration and hygiene, free massage chairs have been added to the beautiful rooms, and electric beds have been added to the couples rooms. Goddess In addition to upgrading the smart toilet, the yoga channel also provides yoga mats, and the buffet breakfast types are also constantly being renovated and upgraded. . . Convenience facilities provide free three-pronged charging cables, sewing kits, disposable razors, and ironing machines. Disposable bathtub covers and disposable toilet covers are also provided for guests. . . In addition to the free parking space at the door and the bus station, the surrounding supporting facilities include a tea restaurant on the first floor and a foot bath on the second floor. There is a light rail station Chang'an Station 900 meters away. In addition to several large commercial supermarkets 600 meters away, there are also new shopping malls. The newly opened New Bali Food Court. . . Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey! , looking forward to visiting again and wishing you a pleasant journey! Recently, we have added a free valet laundry service. Guests who do not have time to take their clothes to the laundry room on the 13th floor for self-service washing can take the clothes they want to change to the front desk, and the front desk will wash and dry them on their behalf.

Response from Property: Dear guest, thank you very much for your favorable comments on our hotel. Our hotel has been upgrading and renovating in accordance with the opinions of guests. In addition to good decoration and hygiene, free massage chairs have been added to the beautiful rooms, and electric beds have been added to the couples rooms. Goddess In addition to upgrading the smart toilet, the yoga channel also provides yoga mats, and the buffet breakfast types are also constantly being renovated and upgraded. . . Convenience facilities provide free three-pronged charging cables, sewing kits, disposable razors, and ironing machines. Disposable bathtub covers and disposable toilet covers are also provided for guests. . . In addition to the free parking space at the door and the bus station, the surrounding supporting facilities include a tea restaurant on the first floor and a foot bath on the second floor. There is a light rail station Chang'an Station 900 meters away. In addition to several large commercial supermarkets 600 meters away, there are also new shopping malls. The newly opened New Bali Food Court. . . Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey! , looking forward to visiting again and wishing you a pleasant journey! Recently, we have added a free valet laundry service. Guests who do not have time to take their clothes to the laundry room on the 13th floor for self-service washing can take the clothes they want to change to the front desk, and the front desk will wash and dry them on their behalf.

Response from Property: Dear God/Goddess, thank you very much for taking the precious time out of your busy schedule to leave a review for Xiao Xi. I'm sorry that you had a bad stay experience. Xiao Xi also regrets that you didn't get your favorable comments. We will definitely take your feedback seriously and report it to the leadership for rectification. Sorry again, Xiaoxi and all the staff sincerely look forward to your visit again! I wish you: success in your work and happiness in your family!

Response from Property: Dear guest, thank you very much for your favorable comments on our hotel. Our hotel has been upgrading and renovating in accordance with the opinions of guests. In addition to good decoration and hygiene, free massage chairs have been added to the beautiful rooms, and electric beds have been added to the couples rooms. Goddess In addition to upgrading the smart toilet, the yoga channel also provides yoga mats, and the buffet breakfast types are also constantly being renovated and upgraded. . . Convenience facilities provide free three-pronged charging cables, sewing kits, disposable razors, and ironing machines. Disposable bathtub covers and disposable toilet covers are also provided for guests. . . In addition to the free parking space at the door and the bus station, the surrounding supporting facilities include a tea restaurant on the first floor and a foot bath on the second floor. There is a light rail station Chang'an Station 900 meters away. In addition to several large commercial supermarkets 600 meters away, there are also new shopping malls. The newly opened New Bali Food Court. . . Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey! , looking forward to visiting again and wishing you a pleasant journey! Recently, we have added a free valet laundry service. Guests who do not have time to take their clothes to the laundry room on the 13th floor for self-service washing can take the clothes they want to change to the front desk, and the front desk will wash and dry them on their behalf.

Response from Property: Dear guest, thank you very much for your favorable comments on our hotel. Our hotel has been upgrading and renovating in accordance with the opinions of guests. In addition to good decoration and hygiene, free massage chairs have been added to the beautiful rooms, and electric beds have been added to the couples rooms. Goddess In addition to upgrading the smart toilet, the yoga channel also provides yoga mats, and the buffet breakfast types are also constantly being renovated and upgraded. . . Convenience facilities provide free three-pronged charging cables, sewing kits, disposable razors, and ironing machines. Disposable bathtub covers and disposable toilet covers are also provided for guests. . . In addition to the free parking space at the door and the bus station, the surrounding supporting facilities include a tea restaurant on the first floor and a foot bath on the second floor. There is a light rail station Chang'an Station 900 meters away. In addition to several large commercial supermarkets 600 meters away, there are also new shopping malls. The newly opened New Bali Food Court. . . Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey! , looking forward to visiting again and wishing you a pleasant journey! Recently, we have added a free valet laundry service. Guests who do not have time to take their clothes to the laundry room on the 13th floor for self-service washing can take the clothes they want to change to the front desk, and the front desk will wash and dry them on their behalf.

Response from Property: Dear guest, thank you very much for your favorable comments on our hotel. Our hotel has been upgrading and renovating in accordance with the opinions of guests. In addition to good decoration and hygiene, free massage chairs have been added to the beautiful rooms, and electric beds have been added to the couples rooms. Goddess In addition to upgrading the smart toilet, the yoga channel also provides yoga mats, and the buffet breakfast types are also constantly being renovated and upgraded. . . Convenience facilities provide free three-pronged charging cables, sewing kits, disposable razors, and ironing machines. Disposable bathtub covers and disposable toilet covers are also provided for guests. . . In addition to the free parking space at the door and the bus station, the surrounding supporting facilities include a tea restaurant on the first floor and a foot bath on the second floor. There is a light rail station Chang'an Station 900 meters away. In addition to several large commercial supermarkets 600 meters away, there are also new shopping malls. The newly opened New Bali Food Court. . . Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey! , looking forward to visiting again and wishing you a pleasant journey! Recently, we have added a free valet laundry service. Guests who do not have time to take their clothes to the laundry room on the 13th floor for self-service washing can take the clothes they want to change to the front desk, and the front desk will wash and dry them on their behalf.

Response from Property: Dear guest, thank you very much for your favorable comments on our hotel. Our hotel has been upgrading and renovating in accordance with the opinions of guests. In addition to good decoration and hygiene, free massage chairs have been added to the beautiful rooms, and electric beds have been added to the couples rooms. Goddess In addition to upgrading the smart toilet, the yoga channel also provides yoga mats, and the buffet breakfast types are also constantly being renovated and upgraded. . . Convenience facilities provide free three-pronged charging cables, sewing kits, disposable razors, and ironing machines. Disposable bathtub covers and disposable toilet covers are also provided for guests. . . In addition to the free parking space at the door and the bus station, the surrounding supporting facilities include a tea restaurant on the first floor and a foot bath on the second floor. There is a light rail station Chang'an Station 900 meters away. In addition to several large commercial supermarkets 600 meters away, there are also new shopping malls. The newly opened New Bali Food Court. . . Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey! , looking forward to visiting again and wishing you a pleasant journey! Recently, we have added a free valet laundry service. Guests who do not have time to take their clothes to the laundry room on the 13th floor for self-service washing can take the clothes they want to change to the front desk, and the front desk will wash and dry them on their behalf.

Response from Property: Hello dear guests! We apologize for the inconvenience caused to you. The kitchen staff of the branch took a day off due to family matters that day, resulting in a shortage of manpower. The replacement staff were not proficient in their work, resulting in insufficient breakfast preparation. Now the kitchen staff have gone to work normally, and similar problems will not happen again. happened. wish you a happy life! Welcome to visit our store again!

Response from Property: Dear guest! I'm sorry to bring you a bad experience. Although we are a mid-to-high-end hotel, the quality of our guests is still uneven. Some guests are really noisy in public areas. We have tried our best not to accommodate them. Drunk guests are noisy, but sometimes it is difficult to avoid the fact that guests book a room before they are drunk. The glass in each of our rooms is double-layered and soundproofed, and soundproofing strips are installed on the door frames to enhance soundproofing. wish you a happy life!

Response from Property: Dear guest, we are very sorry to bring you a bad stay experience. Each of our guest rooms has floor-to-ceiling windows, no darkroom, and very good ventilation and lighting. There should be no musty smell, which may be the smell of the bathroom. The smell in the bathroom is probably caused by the aging of the toilet's odor-proof rubber ring. This time we failed to discover and solve the problem before the guests checked in. It was our dereliction of duty and we are really sorry. Any property equipment will age with the passage of time and frequency of use. It is also very simple to solve the problem of smell in individual rooms. Our electricians only need to spend a few minutes to replace the rubber ring. If this happens normally, we will arrange for the customer to replace it as soon as possible. room and then repair it. Once again, we apologize for the unpleasant experience! wish you a happy life! We look forward to your coming to our hotel again and giving us a chance to apologize!

Response from Property: Dear God/Goddess, thank you very much for taking the precious time out of your busy schedule to leave a review for Xiaoxi. Xiaoxi is very sorry! Regarding the TV problem you reported, I asked the branch engineering maintenance department to check it and it was working normally. Maybe you were watching a paid program and it couldn't be used normally. If you have other needs during your stay, you can call the front desk, and the front desk staff will serve you 24 hours a day. However, during your stay, you did not report to our relevant staff that the TV was not working, nor did you say that you wanted to check out. Instead, you asked the branch to reduce the room fee after checking out, which is not satisfactory to you. Xiaoxi and all the staff sincerely look forward to your visit again! I wish you: success in your work and happiness in your family!