To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(506)
Positive reviews(498)
Reviews with photos/video(90)
Easy to get around(35)
Delicious breakfast(21)
Convenient parking(18)
Close to train station(17)
Friendly front desk staff(14)
Great swimming pool(12)
Stayed multiple times(9)
Perfect for business trips(8)
Negative reviews(8)
Chad
Standard Queen Room
Stayed in Apr 2024
Business travelers
5 review
4.2/5
Very Good
Posted on Apr 25, 2024
The only thing I really though could be improved is the variety and quality of the breakfast. Aside from this all the staff was very friendly and the room was comfortable.
Response from Property: Dear guest, hello! Thank you very much for your comments and suggestions. It is a pity that I did not get your full 5 points. Regarding the breakfast variety issue you mentioned, we will take your feedback seriously and convey it to the relevant departments and leaders, and strive to improve and provide better services. Our hotel is very conveniently located, close to Dongguan Metro Station and Dongguan Railway Station, which is convenient for you and your family to travel. The hotel parking lot has more than 500 parking spaces, and guests can enjoy free parking, which is very convenient for guests who drive. Our guests can experience the indoor heated swimming pool, gym and dry and wet steam in the health center on the third floor for free. We have always focused on providing a comfortable and pleasant environment to create a wonderful accommodation experience for guests. Looking forward to your visit again, we will wholeheartedly provide you with quality service and a pleasant stay experience! Thank you again for your evaluation and support! I wish you a happy life and all the best~
Anonymous User
Yayue Suite
Stayed in Sep 2023
Family
5 review
3.0/5
Posted on Oct 2, 2023
The hardware is of good quality and the environment is new. However, the issue lies with the receptionist who lacks experience and is unaware of the hotel's offerings. When I requested a baby bed, the receptionist informed me that the hotel does not provide one, but it turned out that the room already had a baby bed. Additionally, I clearly indicated that I needed a non-smoking room, and the hotel confirmed via email that they had arranged one for us. Unfortunately, upon check-in, the room was in the smoking level (level 12) , which was quite disappointing. Despite the hotel having a considerable number of designated non-smoking areas, the staff failed to inquire about guests' smoking preferences. Consequently, many people were smoking in the non-smoking areas. While the hotel's hardware and facilities are impressive and new, the staff's lack of training and professionalism is evident. But the location is nearby the train station .
Response from Property: Dear guests: Hello! Thank you very much for your support of our hotel and sincerely apologize for the problems you encountered during your stay. Our goal is to provide every guest with excellent service and comfortable accommodation, so your reviews and suggestions are very important to us. Your feedback has been passed on to the appropriate departments and will be used to improve the quality of our services.
We understand that you have clearly expressed your needs, but due to the lagging communication between hotel staff, the lack of proficiency of new employees, and the untimely response, it has caused you great trouble and inconvenience. We will take this issue seriously and strengthen training for employees to ensure that they understand the hotel's services, facilities and information connection with other departments, and can provide guests with correct information and help to avoid similar situations again. occur.
Thank you again for choosing our hotel and sharing your opinion. We sincerely hope to have the opportunity to provide you with a better stay again. If you would like further information on any other questions or need our assistance, please feel free to contact us. We look forward to your visit again and wish you a happy life and all the best!
BOON KEN
Deluxe Queen Room
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 14, 2024
My preferred stay at DG
I love travel I love Holiday
Standard Queen Room
Stayed in Jul 2023
Business travelers
146 review
5.0/5
Outstanding
Posted on Aug 2, 2023
good hotel and location
Response from Property: Thank you for your feedback! We are delighted to hear that you found our hotel and location to be satisfactory. We strive to provide our guests with a pleasant and convenient experience. If you have any further suggestions or need assistance in the future, please do not hesitate to let us know. We look forward to welcoming you back for another enjoyable stay!See you next time!
Guest User
Executive Queen Room
Stayed in Mar 2024
Family
2 review
4.5/5
Great
Posted on Mar 16, 2024
Good good
Yongnian
Haoyue Suite
Stayed in Jun 2023
Business travelers
17 review
5.0/5
Outstanding
Posted on Jul 5, 2023
Excellent service
Response from Property: Dear guests,hello.Thank you for your compliment on our excellent service! We strive to provide the best service to our valued guests like you. It's our pleasure to make your stay enjoyable and memorable. If there's anything else we can do to enhance your experience, please feel free to let us know. We look forward to welcoming you back in the future!The best wishes for you.
Guest User
Standard Queen Room
Stayed in Sep 2022
Couples
2 review
5.0/5
Outstanding
Posted on Sep 19, 2022
Good
!!
Anonymous User
Executive Queen Room
Stayed in Nov 2024
Business travelers
42 review
5.0/5
Outstanding
Posted on Nov 4, 2024
The location is very convenient, a few minutes drive from Dongguan Railway Station.
The room comes with a disposable bathtub set and bath salts, very considerate!!
There is a gym and swimming pool on the 3rd floor of the hotel, as well as a dry steam sauna. I visited it and will experience it next time.
The hotel has morning tea and room service
The check-in was very smooth, and Lucas was also very polite. The overall experience was very good, and the overall cost performance was very high!
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Guest User
Standard Queen Room
Stayed in Oct 2024
Family
2 review
4.5/5
Great
Posted on Nov 2, 2024
The overall service was satisfactory, the room was hygienic and clean, small selection of TV programs and movies, no refrigerator, high quality hotel food 👍👍👍
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Guest User
Standard Queen Room
Stayed in Oct 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on Oct 9, 2024
Stayed for three consecutive days:
The room was very quiet, the hygiene was very good, the breakfast was also very good, and the selection was rich and varied.
The overall experience was very good. I would like to give a thumbs up to the service staff and the room aunt of Tenglong Hotel, who are very service-minded❤️
Original TextTranslated by Google
Response from Property: Thank you very much for your stay and praise! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. Dongguan Chashan Tenglong International Hotel will be the warmest and most unique one in your memory! Remember to come back to "home" often, and wish you: well! ———Longlong is getting better and better
Luolinhuoerxiao
Standard Queen Room
Stayed in Sep 2024
Business travelers
18 review
5.0/5
Outstanding
Posted on Oct 30, 2024
Business trip, convenient transportation, rich breakfast, thoughtful service. Clean, tidy and comfortable, good value for money, good surrounding environment, and many choices for meals.
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王瀞儀
Standard Queen Room
Stayed in Aug 2024
Family
5 review
5.0/5
Outstanding
Posted on Aug 16, 2024
The hotel room is clean, the location is convenient, comfortable and quiet. It will be my first choice next time I go to Chashan.
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Cici Chen
Standard Queen Room
Stayed in Jul 2024
Other
1 review
5.0/5
Outstanding
Posted on Jul 31, 2024
The location of the hotel is very convenient. There are trains opposite to Guangzhou, Shenzhen and Hong Kong. The receptionist at the front desk was very friendly and check-in was fast. The room was very clean, comfortable and spacious. Highly recommended!
Original TextTranslated by Google
Response from Property: Be clear-headed and keep confident. Do everything to your heart's content and enjoy everything. Dear guest: Hello! Thank you very much for taking the time to comment on us! We are very honored to serve you and feel sincerely happy and proud of your high evaluation. Our hotel is strategically located diagonally opposite the Chashan Town Government, adjacent to Dongguan Railway Station and Dongguan Metro Line 2 (Chashan Station and Dongguan Station), with direct access to Guangzhou, Shenzhen and Hong Kong, providing great convenience for business and tourist guests. The professional and friendly service of our front desk reception team and the fast check-in process are all designed to make you feel at home every moment here. We attach great importance to the cleanliness and comfort of the guest rooms, ensuring that every detail can meet your needs. Your satisfaction and recommendation are great encouragement to us and the driving force for our continuous progress. Thank you again for your full score evaluation, and we look forward to continuing to serve you in the future. I wish you a happy life and all the best!
Guest User
Standard Queen Room
Stayed in Sep 2024
Other
1 review
4.5/5
Great
Posted on Sep 25, 2024
Every time I go back to Dongguan Chashan, I always stay at this hotel. It’s clean and close to the train station. There is a free parking lot when I drive back. It’s worth praising the beautiful female manager who automatically upgraded the luxurious high-rise room before checking in👍
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Xuanwushijie
Executive Queen Room
Stayed in May 2024
Couples
5 review
5.0/5
Outstanding
Posted on May 10, 2024
Facilities: Very good
Sanitation: OK
Environment: OK
Service: OK
Original TextTranslated by Google
Response from Property: Today is the Nth 5-star review that Teng Xiaolong has seen. I am so happy. Thank you for your recognition of Teng Xiaolong. We will continue to work hard to maintain the quality and provide the best service to all guests who love Tenglong International Hotel. Let me tell you: the hotel not only has guest rooms, but also has indoor and outdoor parking lots, health and fitness, chess and cards, karaoke rooms, large banquet halls, conference rooms, Chinese and Western food, and Guangdong-style morning tea. Please experience them all next time you come. I look forward to meeting you again and wish you a happy life~