Ramada Hotels in Dongguan

Great place to stay. Friendly staff, they speak English too. The area is perfect. Walking distance from a huge shopping mall and several others around. More shops nearby too. They have a basketball court right there, just outside the hotel grounds. Very entertaining.

The room is clean and big enough. Half of the walls in the room I live in are large floor-to-ceiling windows. You can see the city environment outside. It looks very nice when the city lights are on at night. The bedding is also very good. I am very satisfied, especially The waiters at the front desk are very professional, and everyone has a good attitude. There are also the lobby manager and other staff, who will help you push your luggage. Someone will take you to the elevator. The front desk even helped me upgrade the room, which is very heartwarming. On the first floor, I saw a custom-made transparent acrylic box at the door of each room in the corridor, small wooden ornaments similar to agarwood, with an artistic atmosphere, I like it very much. The quality of the various toiletries in the room is also quite good, and it smells very good, especially the rich and diverse breakfast, good quality, and good environment. I just have a little comment. When we checked in yesterday afternoon, because my husband likes to make tea, a friend came to talk about things. There was not enough water in the room. I called the front desk and asked for 4 bottles. After 3 minutes, the room attendant Water was delivered, but when I opened the door, it didn't make me feel the politeness that big hotels still have. Instead, they looked at me with cold eyes and didn't say a word. I was frightened, so I told her quickly, Excuse me, we need tea, we don't have enough water, thank you. She replied blankly, you're welcome, turned around and left. I was wondering if she was too busy, and asking her to deliver water affected her to make the room. Then, can the hotel consider configuring robots to deliver some small items, so that the guests' experience will be better, and the room attendants will not be disappointed. Glad, many mid-sized hotels are now almost serviced by robots. Keep pace with the times!

Recently renovated and they have done a great job - especially the lobby and restaurant. The rooms are large and well equipped but they are very mean with the tea/coffee giving just 1 small coffee sachet (enough for half a cup) but providing 2 cups. However, they are happy to send extra but in the standard of hotel you should not need to ask. RIP the mini bar - they used to have a great mini bar with snacks, wine/beer etc. Now it is a fridge with a couple of bottle of soft drinks. On the subject of alcohol - the old Carmens bar which had several pool tables and a relaxed atmosphere - has now closed and replaced with what is intended to be a lobby bar but looks more like a bottle museum. The lighting is way too bright for a bar - it's pretty much floodlight so if you want a nice cozy relaxing drink forget it. They have a trolley full of great booze tucked away in the side room - various spirits, liqueurs. They need to set them up on the virtually empty shelves and at least try and make it look like bar. Final gripe is the staff in this brilliantly lit bar have zero interest in what they are doing. Not a single smile or any expression of anything on both evenings I was there. Just a blank stare then back to the phone screen. The breakfast was excellent as were the staff - very helpful and smiley. Front desk were also great. However, to be considered of a International standard (they plan to join a major chain soon) they really need to improve spoken English

Rebecca and Naomi gave us excellent customer service at the front desk. Helped with taxis, COVID-19 tests, and overall everything and anything about the resort and hotel. We enjoyed our stay here because of the service this hotel gave us. “Foreigners” friendly and staff do speak English for visitors convenience. We enjoyed the big swimming pool. Swimming pool was and is family, couples, adults and children-friendly. Plenty of lifeguards around to assist and take care of swimmers. A few floaters and volleyball space to enjoy in the pool. Great hotel and a stone throw away from the city centre and buzzing nightlife clubs and pubs. Between 10-15 mins drive. See you next time.

The service is cordial. Enthusiastic attitude. The hotel is quiet and clean. Rich breakfast. The front desk is spacious. It would be even better if there is a place for tea and coffee. Go again if you have a chance

This hotel is always neat. I really liked the bathtub because it was big, but the garden was a little poor. The staff are kind to you. The location of the hotel is really good.

The hotel service is good, the environment and lobby are good, I hope to continue to work hard, the room hygiene and facilities are also good, I will continue to stay next time, the attitudes of the front desk and guest rooms are very good