Vienna House by Wyndham Martinspark Dornbirn

Clean

The room itself is very nice, and the parking underneath the hotel is a big plus. It's also in the center, easily reachable. When I entered the room, I noticed a fan on the desk. Strange, because the room is supposed to be equipped with an air conditioner. A few moments later I understood the reason behind it: the airco doesn't work. When 30 degreed Celcius is expected, airco is more than just nice to have. So back to the reception for help. Alas, no room was available to switch to, at least not for tonight. But tomorrow it would be possible. I confirmed with the lady receptionist that I would come by after work and I could switch rooms. No problem. Next day, at around 5PM, I stop by the reception coming back from work. Explaining that I'm here to swap rooms, the receptionist (different one) tells me: "ah no, you were going to do that this morning and you didn't show.", accompagnied by a large grin on his face, seemingly happy (for whatever reason) to deny my request. Explaining again that I specifically agreed to come by *after* work, he then admits a communication error with his colleague, and proceeds to tell me that he held the room until 1PM and now they are fully booked again. But that didn't keep him from tapping away at his computer, searching for who knows what. All that while sporting a rather arrogant demeanor. The sarcastic sounding "I wish you good sleep" at the end was the cherry on the cake. If you know upfront that there is an issue with the airco (which they did, hence the fan), and it's part of the room's amenities (which it is), no stating the issue beforehand (or at the very latest when checking in, is something I consider very bad service and all but customer oriented. Yes they promised (I've yet to see the invoice) a discount, but as I'm here for business and thus not paying for the room (my employer is), that has zero impact for me. Other than that: a fridge in the room would've been nice, and a daily bottle of water instead of just one at the beginning of your stay. It would also be good if a receptionist stayed at their reception, instead of continuously standing outside chatting away, reluctantly dragging themselves inside whenever a guest appears at the reception.