Malte
September 12, 2023
Absolute disaster.
We stayed at the Ibis Styles Dortmund for one night and can only advise against staying there.
Checking in went smoothly. When we got to the room, it smelled of old smoke and they probably tried to counteract it with air freshener. The whole thing was so penetrating that we went back to reception and asked for another room. The lady at reception seemed a little overwhelmed, but managed to offer us another room.
The other room was clean and functionally furnished.
But as we then discovered, the TV only worked to a limited extent. Satellite TV was promised, but there were only ARD and ZDF, as well as a few third-party channels to choose from.
That wouldn't have been a problem if the WiFi hadn't also completely failed.
The lady at reception was completely overwhelmed with this problem and unfortunately had no solution ready.
The hotel made no concessions regarding the price and so we had to pay the full price for this limited service. Even when checking out, the hotel made no attempt to make amends.
We will not stay here again and can only advise against it.
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