Best Western Hotel Dortmund Airport Reviews

Response from Property: Dear Guest, Thank you for this great review. We are always thrilled to hear from our returning guests, and it's fantastic to know that your time with us was once again thoroughly enjoyable. We are pleased that the complimentary parking and our strategic location near the Autobahn B1 and Dortmund Airport added convenience to your stay. Knowing you had a satisfying experience from start to finish truly makes our day. Finally, it is wonderful that the quality of our breakfast has consistently met your expectations, providing a delightful start to your day. Our location's connectivity to the city via public transport is something we are proud of, and we're glad it has served you well during your visits. We look forward to welcoming you back soon. Kind regards, Ihr Team vom Best Western Hotel Dortmund Airport

Response from Property: Dear Jonathan, Thank you for taking the time to review your stay. While we are pleased you found our location convenient for airport access, we are truly disheartened to hear about the various aspects of your stay that did not meet your expectations. We regret to learn of the unexpected closure of our bar and restaurant during your visit. Our goal is always to provide full amenities to our guests, and we apologize for any inconvenience this may have caused. Regarding the size of the room and the view, we aim to ensure all guests have a comfortable and pleasant stay, and we're sorry to hear that these aspects did not enhance your experience. We also understand your disappointment with the noise level and we typically pride ourselves on offering a peaceful environment. It is regrettable that this was not your impression. Your remarks concerning the breakfast experience are concerning; it is our standard to maintain a well-stocked and tidy buffet throughout the breakfast hours. We apologize if this was not apparent during your visit. Although we were able to offer a discount as a gesture of goodwill, we understand that this does not fully compensate for the challenges you faced. We appreciate your candid feedback as it is integral to our continuous improvement. Rest assured, we are committed to delivering the high standards of service and comfort that are expected of the Best Western brand. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Ihr Team vom Best Western Hotel Dortmund Airport

Response from Property: Dear Peterkl, Thanks for taking the time to review your visit to our hotel. We are delighted to hear that you found our team friendly and are enjoying your stay with us. However, we understand that the lack of air conditioning in the room may have caused some discomfort. Unfortunately, our hotel does not have individual air conditioning controls in the rooms, but we do have heating available for the colder months. We hope that this is not affecting your overall experience too much and that you have a pleasant time at our bar in the evening. We hope to have the pleasure of welcoming you again. Kind regards, Ihr Team vom Best Western Hotel Dortmund Airport