Home2 Suites by Hilton Dothan

We got to the hotel and we did not have any hot water in our room, so the hotel switched our room saying it was just a problem with the one room, when in fact the entire hotel did not have any hot water. So we all had to take showers in ice cold water. They did not offer us a refund where we could go and stay in another hotel either. It was pretty much sorry, but oh, well. The hotel was really nice and clean, but people go to a hotel for a place to sleep and shower when traveling. Paying a $169 and then having to take ice cold showers is completely unacceptable! And they fact that they knew they had a problem with their hot water and did nothing to attempt to remedy that until the next day after everyone checked out is even more unacceptable. The appropriate reaction would have been to refund our money so that we could find another hotel that offered hot water. It’s a miserable experience after you have had a really long day and you are dirty and just want a hot shower to then have to bathe in ice cold water. It wasn’t even lukewarm.

The stay was very nice. No complaints of room. My only complaint was the neighboring guest. Wild kids jumped, bumped and ran around in room majority of the night.

I called ahead, asking specifically for a certain accommodation, after almost double charging my card, I go it to my room and it didn’t have the accommodation. She moved me to room 2FORGOT me in the hall for 10 minutes because she was on her cell phone. The 2nd room was so noisy because of the neighbor. She knowingly put me next to a family who kid had autism. I have nothing against autism but I was there to relax and get away from chaos. Room 3 was filthy, no heat in a winter storm. I went to get a second blanket and instead of cleaning my room. She handed me a bottle of cleaning solution. It was HORRIBLE

Lying, cheating crooks. I made a prepaid reservation to stay here for my son. It was for a week's stay. Upon his arrival, the front desk denied his confirmed reservation because their computer did not show it. "Their system was down." He called me and I provided to tje front desk my confirmation number. They denied giving him a room and suggested he wait. He did. He waited in their lobby for an hour and a half. Again, they turned him down. He called me again and again I spoke to the person at the front desk. He waited again until he heard the front desk tell customers that they jad no rooms left. He went to the counter again and inquired. They told him he did not have a room. He again showed him a confirmation email. They said they were full and did not have a room for him. My son secured a reservation and stayed elsewhere. This property charged my credit card. After numerous back and forth communications, even with the manager at the time agreeing with the facts were accurate and a full refund was owed, the property refuses to provide a refund. Crooks and thieves. Even if you can only find a barn, it beats dealing with a dishonest establishment. To take them to court would cost me more that the money they stole. Please avoid them. If they do decide to refund my money, I will update my post. Good luck to all

The most neglected Home2 we've ever stayed in. The room wasn't cleaned well at all. There were hairs in the shower/tub. The bathroom floors were filthy. Those floors should be mopped after every guest. The room needed to be vacuumed. To top it off, there were dirty molded dishes in the dishwasher. Very disappointed...

I enjoyed my stay. The room was nice and comfy. The staff was friendly. My favorite was “T” (I believe that was her name) she worked the breakfast services. She was kind and personable very delightful. I also enjoyed the hotels proximity to shopping and restaurants. I will use this location next time I am in Dothan.