Star Land Hotel Bonapriso Reviews

One of the best hotel in Cameroun. Breakfast is very good. And hotel is near the airport.

The conditions are good, the price of sky bar is a bit expensive, and the rich area is very safe

Bad service at reception Poor service at Sky bar , I wait 45 mn for a pizza who came cold No excuse from waiter like it’s normal to eat a pizza cold The best I found cockroaches in my bathroom and in the cupboard Never ever again coming to this hotel

My family and I stayed at the hotel for the weekend , time to get adjusted to the heat and every time . we took two connected because we had children and I was also pregnant . The standard of the cleanliness is to commend and the staff so polite and welcome , we shock and so happy 🥰. we were absolutely thrilled by the customer service , room very clean , staff extremely courteous and polite. The Breakfast was my highlight, loooove it . I was with my husband and Kids and I was also pregnant . I would always go back when are in Cameroon .

I was honestly disappointed about the Douala Starland Hotel and its quality, especially in comparison to the excellent quality of Starland Yaoundé. While arriving in the room , I wanted to take a shower, but the shower head holder was broken and fell on my head hitting me badly. This is certainly nothing new and the cleaning team must have already seen it when they cleaned the room. I therefore cannot understand why the room has been given to a guest. The same is true for the hairdryer which was not functional. Unfortunately, the entire hotel does not have one hair dryer as a backup plan which is not in a wall. If you had one normal hairdryer for a plug, we could have easily had a solution. I was then moved to another room. While moving, I realized that there were no shower gels or shampoo, I guess they may have been forgotten… Overall, if you know the rooms in Yaoundé, you will be seriously disappointed by Douala. The hotel is old and does not give you the same nice feeling than Yaoundé. For the price and comparing it to other hotels in the same price range - such as K hotel - the rooms are overpriced, too small and disappointing. My worse experience however concerns your kitchen and services. While the quality of our conference`s lunch was really excellent and tasted great, I was really disappointed about the breakfast and the room service. Concerning the room service, I ordered a 12.000 Mozzarella salad to my room. The amount of salad that arrived was ridiculously small. Half of a mozzarella on a tiny little number of veggies and salad. I counted three (!) salad leaves in total. I understand that mozzarella and veggies are expensive in this country, but you could have at least given a proper number of green leaves. The salad was like an insult and charging 12.000 for this is really ridiculous. For 12000, one excepts a salad that could feed. Otherwise, you would really have to reduce the price. I had a similar experience at breakfast. Unfortunately, there were a couple of flies all over the buffet. (I appreciate that on the second day, you put candles to avoid that). I don`t like the warm food provided there so I asked if I could have some freshly made Crepes. I was told that I could only have the Crepes that were already lying next to the Bread. However, I tasted them, and these were cold and not fresh – the whole idea of a good Crepe is that it is freshly made and warm. I appreciate that the kitchen in Yaoundé does them freshly. I asked the lady who makes eggs if she could do me a fresh one, but she refused – even though there were no other clients and I saw that the kitchen had the batter to make them freshly. However, she refused and preferred to watch videos on her phone… This is really disappointing. Unfortunately, the fruit salad in the little glasses was also not fresh, several fruit were bitter. In addition, I was really disappointed about the slowliness of the reception during our conference. I asked the reception to print

The hotel is very clean and is found in a central location. However the customer service should be improved and the staff should be more engaged. The 7th floor is really hot and my room stayed at 28 Degrees Celsius even though the aircon was sent at 16Degrees C. Please work on the customer service.

If you like a hotel that is clean, secure & calm, then look no further. I was very impressed by the level of cleanliness, even the pool. There is a baggage scan & metal detectors upon arrival. The hotel location is very calm & quiet even during the day. Breakfast buffet was exceptional...something for everyone. Burger at Skybar was delicious, though a bit pricey. There's also a bakery next to the lobby. All staff members were very courteous & friendly. Hopefully, someday they can have an ATM machine like some other hotels in town.

Very professional and helpful staff. Spacious, met expectations l. Would definitely return.

Lovely hotel, rooms are spacious, clean and have a very nice view. Place is rather calm, which suits me great. Food at the terrasse is really good and breakfast also was rich and varied. A positive experience in general, I recommend. One small detail, for such great rooms, it is a pity that the shower heads be of such bad quality. It would be a good idea to change them. I personally had a hard time showering every day.

This is a good hotel to stay at. Hotel staff are kind and friendly and there are a lot of nice restaurant near around.

Well maintained property in a safe and quite area of a very crowded city. Friendly staff

I was charged a bill for mini bar, which no one told me about when we moved in. All I was told, was that I enjoyed the drinks I must pay for them. Sincerely, I thought it was part of the package, since we were unaware until we were checking out. We were also told we were not the first to complain about. The manager even threatened us, and this is while we were running out of time for our flight. Also, we were told transportation was available, to drop us at the airport, but we waited in vain. They kept saying the driver was not available.

The pillowcases had stains. The rooms were otherwise clean, and the room smelt fresh. I was surprised that the room was not sprayed for mosquitoes especially after I saw one. The atmosphere was generally great, but the hotel could do better in making information available. The staff were courteous and helpful. Good location for access to airport.

Hotel well renovated but some rooms still need to be renovated too Reception personnel is great (restaurant and other personnel too) but administration team (reservation team) need to be more commercial oriented. For example as regular and historical guest (since 7 years now), I asked since a week, for 1 night credit note due to a confusion on a recent cancellation and received a non commercial "no" for a simple request which could be treated/corrected differently...I paid finally and hope they'll still correct: it's not a matter of money but a symbol for a commercial approach... But very nice hotel, keep the standard