Holiday Inn Express & Suites Douglas

The stay was lovely and nice.and I will highly recommend people to stay there.

I stay in IHG properties about 60 nights a year, This particular property was a little subpar from what I am used too, I stay at all IHG properties in North Ga. since thats where I work and travel, so this one was a little dated, the tub as you stood in the shower creaked alot, so that may need to be replaced or looked at, the front desk was hardly manned at all, no attendants anywhere to be found, but on one occasion as I was leaving, there was a nice lady to give me an additional key, but as I came and went, no one around, I don't expect anyone to be standing at the desk 24/7, but when you hear them doors open....someone needs to come to the front ASAP, that never happened, I did not participate in breakfast or any other meal, so I guess it is ok, the room was fine though and served my needs, it was just one night and I used points, so no big deal, but thats the only things I would improve upon, if you want to see my other reviews, check Tripadvisor where I leave a lot of reviews since I travel.....my co-worker stays here and the other issue I have is they made a copy of my credit card and drives license, I asked the attendant was it shredded and she assured me it is shredded, but now those images are on the copier, so who cleans that or degausses that device????....I work in an industry where we look at this type of security, I can only go on the assurance of the attendant at time of check in, I don't like that though, Why do you need to make a copy of my credit card and drives license???? as stated, I stay about 60 nights a year, no one has ever asked me this, I find it a little odd, there needs to be a better practice in place to ensure security of information. I hope this gets rectified. I will be monitoring my information as I explained to the attendant on duty. If you have my account information on file how come you need me to fill out a form and provide copies of my drives license and credit card????...I guess there is no reason to have an online account if I have to do this when I check in....why should I have an online account?

Let me start this review by saying something pleasant. This Holiday Inn Express has some of the nicest, friendliest staff I've ever encountered in any of the chain. The bed was roomy, comfortable, and well stocked with comfy pillows. The hotel Internet was easily accessed and fast. Let's look now at the rest of the stay. This was not the hotel's fault, but the city had suffered a broken water main on the day of my arrival. There was no water. None. No ice. No swimming pool access. Outside, only a limited number of restaurants and fast food places were open. The hotel staff kept up with news about the break and could give up to the minute updates. It was about 3 a.m. before there was a good stream of water from the taps. When you're driving in through the entrance to the hotel grounds you may notice a pothole that has been there for quite a while. I hit it once by accident and thought for a second that another car had struck mine. Be aware of its presence. There appears to be no intention of filling it in or otherwise correcting the problem. The carpeting in my room was vacuumed well. However, there were smudges of some kind here and there. The one in this room needed either shampooing or replacing. I stepped out of the room a while after checking in and almost trod upon a cockroach, something I've not seen in Holiday Inn hotels before. It scurried under a door marked staff only, which turned out to be the laundry and linen room. There are stains on this face cloth. (See picture.) I don't like to speculate what they might be, but it should not have been put out with the other bath cloths. I almost washed my face with it before noticing something wasn't right. The express breakfast in this chain is geared to the guest who is up and about to be on his way in the early morning. The scrambled eggs were good, the sausage links were a bit on the hot side, and the biscuits were good. There are usually bananas, but this time the offering was what looked like, maybe, I guess (?) oranges. Whatever they were, they looked shrunken and I suspected they were able to legally vote. There is almost always a dispensing machine with two or three kinds of fruit juice. This hotel has one too, but this morning it had an out-of-order sign. (Here's a tip, Holiday Inn: Get it fixed.) I don't drink coffee, but there were little cartons of 2% milk and they were all right. So for the friendly and helpful employees I'll give this hotel 4 stars. The rest of the it, well, not so many. I was sort of glad to be on my way later in the morning.

I stayed here for a night while in town for a quick trip to the area. The hotel was nice, clean, and friendly customer service. The only thing I could complain about was there were no cinnamon rolls at the complimentary breakfast! Please bring them back soon!