Name: Holiday Inn Express & Suites Cherry Hills
Address: 6939 N 102nd Cir, Douglas County, Nebraska, 68122, 6939 N 102nd Cir, Overseas, United States
Rating: 4.2

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Holiday Inn Express & Suites Cherry Hills

Holiday Inn Express & Suites Cherry Hills Reviews

Holiday Inn Express

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We visit Omaha several times yearly and have stayed at multiple properties throughout the metro area. This was our first time staying at this property. Initially, as we pulled into the parking lot we thought we had made a mistake. Several large shipping containers and construction equipment and materials in the parking lot made it difficult to navigate around and find an open spot. Evidently, a major renovation is occurring, which I understand needs to happen. As we walked in there was a very upset guest who, by her own explanation had made a significant reservation error through a third-party booking site. The front desk representative was handling it professionally and with a positive and pleasant attitude. I was quite impressed because I don't think I would have been as patient as she was. When we got to her the front desk representative was wonderful, friendly, and delightful. We were in and out for a good part of the evening as we were running errands and going out to dinner. Every time we encountered her she was cheerful and positive. We finally came in late in the evening and the night staff was equally friendly and engaging. The next morning the front desk clerk greeted us with an exuberant, energetic ”good morning” and a genuine smile. As we ate breakfast (not the best IHG breakfast) I observed how he interacted with all the guests and it was textbook hospitality.  I really want to communicate with management and the owner that your staff is all absolutely wonderful. They all seem to be not just professionally polite, but genuinely happy to be on duty at this hotel. Despite the obstacle course of a parking lot and construction equipment lining the entrance, we enjoyed this property more than all of the other stays around the city.  We will be back in Omaha again this year and will definitely choose this location for our next stay. Wonderful, wonderful, wonderful. Please convey to this staff that they are the reason for such glowing review!!

Hotel is under renovation and it's a mess! Parking is also more limited due to a TON of storage containers all over the parking lot. Staff was very friendly and helpful. Rooms are not very quiet and the bed is not very comfortable. The worst part is the tub. For some reason, they chose not to renovate the bathtub/shower area. The tubs are very high off the ground and are somewhat rounded on the bottom. They are horrible! I fell getting into the shower (while holding the handicapped bar even though I'm not handicapped/disabled). If you are short or older, you will have a difficult time getting in and out of the bathtub! I have a huge bruise on my leg from where I fell trying to get into the shower!

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Discover 98 reviews of Holiday Inn Express & Suites Cherry Hills, rated 4.2 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Holiday Inn Express & Suites Cherry Hills Reviews: 98 Verified Reviews Latest 2024 | Trip.com

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Holiday Inn Express & Suites Cherry Hills Reviews

Holiday Inn Express & Suites Cherry Hills

Holiday Inn Express & Suites Cherry Hills Guest Reviews