Hotels near M&S Simply Food, Downside

Friendly staff. Good location. Easy access to supermarkets, coffee shops and restaurants. However, there was no air conditioning. You could open window a little bit, but air ventilation was still not good. It’s hard to say there was a view in the room, unless you consider a loading bay was okay. There was no free wifi provided in lounge or in hotel room. It’s chargeable at £3 per night. It’s noisy in the morning when workers began unloading products for a supermarket nearby.

This is my second time staying at this hotel and I just cannot fault the service. Esther on reception was so helpful and even brought a little cuddly toy up to the room for my two year old daughter. The travel cot I had pre-ordered was already in the room when we arrived and we were given a lovely big room that the three of us could enjoy without being on top of each other. The room was spotlessly clean and all the cleaning staff were so friendly in the morning. Dinner in the restaurant was excellent (again a high chair was ready and waiting for us when we arrived) and whilst the breakfast is a buffet, it is a good selection and high quality. The only small thing I would suggest is that the quality of the coffee is improved and that all coffees are included in the breakfast as paying extra for a 'speciality coffee' is not really in-keeping with a hotel of this standard.

We booked to stay, as we were attending a 60th Birthday party at the Hotel. We booked and paid online so checking was very easy. We really enjoyed our stay. Our room was very spacious with a large king size bed. Which was extremely comfortable! We were impressed with the newly renovated bathroom, with lovely soft fluffy towels. The room has all the amenities that we needed ie iron, hairdryer and extra pillows. We booked a room with breakfast - which was excellent and was available till 10.30 which was great. A good array of hot food included quality sausages and bacon. All the breakfast staff were very helpful and genuinely cheerful, as were the reception staff and the bar staff and food servers at the evening function. We really enjoyed our stay.

Stayed here with family while visiting Chessington theme park. The hotel is located in nice quite part with beautiful views. The staff were brilliant and very helpful. Staff recognised my membership status and explained all benefits. The room had few stains but overall was comfortable. Note the place has no restaurant or anything at walking distance but few local places offer delivery. Breakfast was unfortunately a bit letdown for us 2 days in a row as the hash browns were cold and croissants not warm! Being vegetarian that were the options I went for as didn’t have much choice. Thankfully good coffee machine so had lovely cappuccino. I will however stay again more for the great staff and the location of the hotel.

The location and sanitation are very good, that is, the furniture is a bit less, and there is no place to put things. In addition, the hotel displayed an address on the webpage. At the front desk, it was said that it was not their order. It was an order for another address. It was about 100 meters across a street, pushing four suitcases.... Imagine how painful it is. Later, I stayed for two nights, and the same path was booked. This time it was right. I needed to push the big bag to the first hotel. After the negotiation, I didn’t change the hotel. I want to say, please Ctrip and the agent confirm the address, do not let the user get the false information, thank you

I don’t usually stay in Ibis hotels but this one is like no other ibis hotel I’ve stayed at. From the laid back informal reception area to the contemporary rooms this was a good overnight stay. I appreciated the welcome cookies. The room was spacious but clearly designed for short stays in regards to storage space. There’s USB ports by the bedside. The bathroom has a shower, no bath and good to see the body soap and shampoo in dispensers rather than individual plastic bottles. The water though was only luke warm. The Wi-Fi signal was excellent. Location is excellent in the centre of town and just a few minutes walk to the station. The restaurant menu was limited but adequate for most tastes. My only complaint was the pulsing noise of the bathroom extractor fan which is independent of the air conditioning in the room and not able to switch off.

Hotel was exceptionally and staff were generally friendly. Only thing they forgot was the kettle I requested for a replacement for the one in the room as it had a dirty filter, though the replacement never came it was still a good and economical stay, convenient location with lots of amenities around as it is a 10-15 bus ride from Heathrow airport .

After a 12 hour flight, staying at Moxy was a welcome relief. Check-in was easy and the front desk staff were very welcoming. They explained everything we needed to know so we could enjoy our stay. The room was spacious for a family of 4, it was clean and had everything we needed. Breakfast was amazing. There was a large selection of food and drinks ajd was a great wah to start the day. There is a small gym on the ground floor which is well stocked with a variety of exercise equipment. The theme and decor of the hotel is modern and artistic. Locstion wise, it is easy to get to from Heathrow Airport. Overall, we had a great stay and wished it could have been longer.

I stayed here a couple of times but the last time was the last! I booked in and paid in advance then on the day, I checked in and offered my photo ID as I had done previously and it had been accepted before, however on this occasion I was refused check-in as they had now decided only a passport would be acceptable which I didn’t have. The unhelpful staff and then the manager offered no solution and just shrugged and said “nothing we can do”. It should again be noted that my photo ID was acceptable before but not now – it should also be noted that the confirmation email only requested “photo ID” which I provided. No specific ID was asked for. So it seems this hotel makes up the terms and condition s as they go and seemingly change them when they feel like it! The room had been paid for so there was no chance of my running off without paying. After some time I finally resolved this by my husband racing home and emailing a copy of the passport which was grudgingly accepted otherwise my I was looking at nowhere to stay after an early, start at 4 a.m., a very long day then finally the hopeless staff at this place refusing entry to a customer who had paid way in advance causing a lot of stress! The receptionist told me they needed the passport to verify the address – however my address is not in the passport so this is a bit confusing. The manager confirmed this as well as confirming no entry and no help. This is really terrible service as they could have easily verified the address with other documents I had but this was not accepted – my ID clearly showed me as senior management at a local large organisation but the staff were unhelpful and seemed totally disinterested that I would have nowhere to stay – this part of London gets booked quickly hence my booking way in advance so the likelihood of getting a room somewhere else was very remote. It would have been simple to verify me but the staff were more interested in being difficult. So my feeling is the staff had maybe screwed up with another customer and had decided to ad hoc changes to the terms leaving me almost stranded. It could also have been a method of releasing a room for someone else – maybe a friend of the hotel. Who knows but I would be very careful using this place as they seem to have some very dubious and “flexible” terms for staying here and you may get caught out. I will never book here again and as a vice president of a large global organisation that hosts many international clients, I would certainly not recommend this place. It's short sighted of this hotel to be so unhelpful as they will have lost business but their lack of help displays a clear lack of interest in the customer. Please book here if you are happy to risk sleeping on the park bench instead of a hotel room! No doubt the hotel will quote they have to have the passport but given it was not required a few weeks before and is not requested on the booking confirmation then decide for yourself. There was a