Guest User
June 23, 2024
We chose this resort due to word of mouth from friends and family who remembered it from years before as an amazing family-friendly place. We went on line and chose the “great house” option, since a villa seemed large for 2 people. On arrival, the grounds are exceptionally kept, and I will leave the one star in this review for that and also the friendliness of the staff. But that’s where the good aspects end. The “great house” was about a mile drive through the extensive grounds to a pretty remote area of the estate, to a building that looked like a dilapidated motel 6. We were literally the only people there-2 females, the only car, no land phones, and no evidence of recent upkeep. There was a dead grasshopper in front of the stairwell to the second floor where our room was located. There was mold and peeling paint in the common areas. We were afraid to turn on the AC in the room for fear of breathing dust or mold. The beds looked like they had been made months before and then never changed or aired. It was extremely stressful while we tried to decide to stay or not, but we decided decided in less than minutes of checking in that we would not be staying. We went back to the front desk to explain the concerns, and they were kind and apologetic, but did not offer any alternative for us. We thus decided to seek another place, and ended going to Geejam. Coincidentally, another family arrived almost at the same time as we did, and less than an hour later, we were checking in together at Geejam, which was a lovely experience from start to finish. We contacted the resort management who denied us any refunds or other offers of compensation, which we thought may happen, but wanted them to be aware nonetheless. It is a shame because the grounds, preservation And beach are spectacular and wasted by lack of upkeep of the living quarters. areas and beach