Hotels near Alessa Jewelry, Dubai

Hello, thank you for the hospitality of the Emirates Grand Hotel, but there was an issue that the hotel was being renovated and it was not suitable for using the elevator and the noise, otherwise everything was fine.

CITY PREMIER HOTEL APARTMENTS - Dubai *Location: (5/5) about 5mins walk from the station (Business Bay Station). 12-15AED taxi ride from Dubai Mall/Burj Khalifa. *Reception/Check-in: (1/5) We arrived early, like 7am, and asked if we could leave our luggage as we explore the city. The hotel's official check-in is at 3pm. We were told they'll have a room ready before 3pm so we can come back around 12pm. Which we did. Past 12pm, I spoke with the same male receptionist in the morning and was told to wait as they prepared our room. And we waited. WE WAITED TILL 3PM! We wasted more than 2 hours waiting at the lobby! We had no problem coming back after 3 pm. I understand you're busy. I get it that locals have to be catered first. BUT don't tell your guests they can check in before the official time if you can't deliver. As a paying customer, IT IS ABSOLUTELY, NOT COOL. *Room: (4/5) It is spacious. 2 toilets, a washer, full kitchen. The bathroom is a bit old, but clean. The room has an IRONING BOARD, BUT NO IRON. Adapter is available upon request at the reception. They refill your bottled water in the room and make the room every day, which is a plus. *RESTAURANT: (4/5) Breakfast was OK. The staff were GREAT! They were attentive to all guests not only to selected guests. KUDOS to the crew at the restaurant. *AMENITIES: (3/5) Too bad we had limited time in Dubai. We weren't able to make use of their pool and sauna. It's on another building (parking area) accessible through a bridge. The staff were accommodating and allowed us to check the area.

The hotel is relatively new, but it has inherited the simple style as always. The lobby is quite colorful. The crystal chandelier is a bit cheap compared to the grade of this hotel, but the design is full. The glass design of the breakfast position is very low-key and restrained. You can also sit in the garden outside for breakfast, which is very pleasant. The service staff at the front desk and the next day were very good, and the beautiful lady who greeted the guests was also very good. I just don’t know if it was a system problem or something else. When eating breakfast, she insisted on saying in front of so many people that I only booked one person and the other one had to pay. I repeatedly emphasized that I booked breakfast for two people, and you can confirm it at the front desk. The restaurant just ignored it. It’s really too slow to think. It’s not aimed at guests, but change to some smart ones. It’s the same when eating. Give napkins to other tables, and we wipe them with our hands. . . I don’t know what I’m thinking. Of course, although breakfast is not a buffet, the dishes are still amazing. The juice is a bit average. I gave zero points for hygiene. The floor was not cleaned, and there was dirt in the quilt. I feel a little uncomfortable when I think about it. In general, the room design is in line with the usual style of the Edition, the bathroom is large enough, and the balcony is also very good, but there are too many things that are not perfect. I don't know if you will improve it. If there is any improvement, I think I will still recommend it. After all, it is still quite pleasant overall.

I really enjoyed Dubai and as usual I booked ibis hotel in Dubai as well . Convenient place for most tourists attraction places such as Dubai mall , financial centers, Emirates tower , Dubai future museum , Abu Dhabi …. Friendly staff ( Grace , yin )😻😻

We booked a staycation in Dubai to celebrate my birthday, hoping to enjoy some quality time together with my sister. Upon arrival, we were warmly greeted by Mr. Rodel, who assisted us with our luggage. He was extremely polite and accommodating, making us feel welcome from the very start. However, our experience at the reception during check-in was extremely disappointing. When we approached Mr. Abdelrahman at the front desk, he requested our IDs. I provided my Emirates ID since the room was booked under my name. Unfortunately, my sister had forgotten her physical ID and asked if an electronic copy would suffice. He immediately said, “No.” She explained that she had forgotten her ID, and I asked what we should do since we had travelled all the way from Abu Dhabi. I asked if they would accept me but not my sister, what would be the point? His response was once again a firm, “No, we need a physical ID. We cannot do anything about that.” Despite our efforts to explain the situation, he remained unyielding, insisting that only I would be accepted and not my sister. I was extremely frustrated and disappointed, so I requested to speak with the manager. Abdelrahman continued with the check-in process without further engagement. When the manager arrived, he explained that while the protocol does indeed require physical IDs, they would make an exception this time. My sister acknowledged that it was her mistake not to bring her physical ID, but the way Abdelrahman handled the situation was far from satisfactory. His repeated refusals, without offering any alternative solutions, were disappointing—especially considering this is a 5-star hotel. Proper customer service, particularly in the hospitality industry, involves more than just saying “No.” It requires understanding, empathy, and a willingness to assist guests to the best of one’s ability. After check-in, we were assisted by Mr. Choi, who helped us with our bags and escorted us to our room. His professionalism and courteous demeanour were a complete contrast to our earlier experience. Mr. Choi, along with Mr. Rodel, Mr. Gaurav, and Mr. Rozaldo, truly stood out during our stay. They were all incredibly helpful, polite, and welcoming, and they deserve recognition for their excellent customer service. Overall, our stay was pleasant, but the check-in experience left a negative impression. I hope the front desk staff receive further training in customer service, particularly in terms of empathy and problem-solving. A simple “No” is not the answer to every situation, especially when guests are looking for assistance.

I stayed at Rove whilst undergoing surgery and follow up treatment at the American Hospital Dubai (across the road). The location was perfect for that purpose, allowing me easy access to follow up appointments etc… There are a number of very good supermarkets and places to eat in the local area which, along with the in-house laundry was useful given my extended stay. The breakfast and dinner offerings at the hotel were high quality and reasonably priced. Without a doubt the standout feature of this hotel is its staff - they are friendly, welcoming and show a genuine care for their guests. I would have no hesitation highly recommending this hotel.

Cleanliness100%customerservice100%the place is lively and lots happening in there❤️

From the check in to check out was the best experience provided by Saima and Nariman to make sure that everything perfect The rooms amazing and perfect clean The facilities are super wow The spa is very high quality The swimming pool and Jacuzzi nice and the staff are very welcoming You deserve to be 5 stars for sure

The place is ok, the food is well prepared, the servers are polite, the cleaners are good also they are polite, the location is close by the airport so its an advantage for the travelers.

Here’s a structured review based on your input: --- The hotel's location is very convenient, being near the metro, making it easy to reach. The room was big and clean, which I appreciated. The bathroom was also very satisfying, equipped with a good-smelling shampoo, conditioner, and lotion. It was full of amenities, which made the stay even more comfortable.. Specially Thanks Mr.Eizard in front office. We will back SOON....!!