Cheval Maison - The Palm Reviews
Cheval Maison - The Palm
New, Golden Mile 3 - Palm Jumeirah, The Palm Jumeirah, Dubai, Emirate of Dubai, United Arab EmiratesView Hotel Details
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Cheval Maison - The Palm Guest Reviews
4.7/5
Amazing
77 review
Verified reviewsLocation4.7
Amenities4.5
Service4.7
Cleanliness4.8
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All reviews(77)
Positive reviews(70)
Reviews with photos/video(10)
Awesome rooms(13)
Great service(11)
Near shopping area(8)
Clean and tidy(7)
Convenient for shopping(7)
Awesome stay(6)
Awesome amenities(6)
Great value for money(5)
Negative reviews(2)
Guest User
Deluxe Three Bedroom Apartment(Three King Beds)
Stayed in июля 2024 г.
Family
13 review
Outstanding
Posted on 29 июля 2024 г.
Large rooms. Nice staff with high respect to your needs. Location is perfect. Mall is very close.
Response from Property: Dear Valued GuestHearing about satisfied customers makes us happy every time. I sincerely appreciate you taking the time to leave such a considerate review on Trip.com.We are delighted to hear that you had a great time during your visit and hope to have the chance to meet you again soon ! Sincerely,Florent JeannotFront Office Manager
cr
Deluxe Three Bedroom Apartment(Three King Beds)
Stayed in окт. 2023 г.
Family
11 review
Outstanding
Posted on 1 нояб. 2023 г.
Tastefully designed residence with a prime location next to a mall where you can find anything you want! It’s also a 10-15 minute walk from the beach bars where vibes are immaculate. The beds are comfortable and even the hallways smells great. Extra points for helping me fold my pajamas when servicing my room!!
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Hossam Nabil General Manager
Anonymous User
Superior One-Bedroom Apartment (2 Adults)
Stayed in февр. 2024 г.
Solo travelers
23 review
Very Good
Posted on 4 мар. 2024 г.
Well, this is a pretty good location right near the mall and you get a really really big room which is pretty awesome. The only downside would just be how annoying the walls are not soundproof. The service is fine.
Response from Property: Dear Valued GuestWe are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Best Regards Florent Jeannot Front Office Manager
Rippers
Superior One-Bedroom Apartment (2 Adults)
Stayed in авг. 2023 г.
Couples
11 review
Great
Posted on 14 авг. 2023 г.
We booked the 84m2 apartment. It was as good as the pictures. First time that has happened. All staff were very polite and helpful. The tv had casting so can watch iPad when it’s too hot. When the restaurant opens it will be a perfect place to stay
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Ahmed FathyFront Office Manager
Memory Hall
Superior One-Bedroom Apartment (2 Adults)
Stayed in авг. 2023 г.
Solo travelers
132 review
Outstanding
Posted on 7 окт. 2023 г.
Tasteful design, nice books, premium amenities and very helpful staff
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Ahmed FathyFront Office Manager
xx LORRI 🦇
Superior One-Bedroom Apartment (2 Adults)
Stayed in окт. 2024 г.
Couples
22 review
Outstanding
Posted on 6 окт. 2024 г.
The room is super big and the mini bar has a lot of things. The service is very friendly, especially the concierge. Although the corridor is being renovated, it does not affect the stay experience. The kitchen is fully equipped with pots and pans and a washing machine. The location is near St. Regis.
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6/9
Response from Property: Dear Valued Guest It is always a pleasure to hear about positive guest experiences. Thank you so much for having taken the time to write such a thoughtful review on Trip.com and your recent visit to our unique property. I am certain that our associates from Black Coffee will be delighted to receive your wonderful feedback.We are pleased to read that you enjoyed your stay with us, and hope that we will have the opportunity of welcoming you again in the near future!Sincerely Florent Jeannot Front Office Manager
Guest User
Superior One-Bedroom Apartment (2 Adults)
Stayed in авг. 2024 г.
Family
1 review
Outstanding
Posted on 18 авг. 2024 г.
The hotel is excellent and clean, and the staff are very polite, distinguished, and cooperative.
Original TextTranslated by Google
Response from Property: Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with concerned department as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. Kind Regards,Cham de ZoysaFront Office Supervisor
Guest User
Superior One-Bedroom Apartment (2 Adults)
Stayed in июля 2024 г.
Family
11 review
Outstanding
Posted on 1 авг. 2024 г.
Very large, with washing machine, dryer and kitchen microwave, very cost-effective
Original TextTranslated by Google
Response from Property: Dear Valued GuestIt is always a pleasure to hear about positive guest experiences. Thank you so much for having taken the time to write such a thoughtful review on Trip.comWe are pleased to read that you enjoyed your stay with us, and hope that we will have the opportunity of seeing you again in the near future!With kindest Regards Florent Jeannot Front Office Manager
Guest User
Superior One-Bedroom Apartment (2 Adults)
Stayed in авг. 2024 г.
Family
14 review
Outstanding
Posted on 13 авг. 2024 г.
Very satisfied. Great value for money! Even salt, pepper, laundry detergent are included. Toiletries are all L'Occitane. I really recommend it.
Original TextTranslated by Google
Response from Property: Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with concerned department as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. Kind Regards,Cham de ZoysaFront Office Supervisor
Guest User
Superior One-Bedroom Apartment (2 Adults)
Stayed in янв. 2024 г.
Business travelers
19 review
Outstanding
Posted on 24 янв. 2024 г.
Not bad. The hotel service is good. VIP parking space is free. The room is clean. The house is very large and there is a desk. The wifi is also very fast. The rooftop swimming pool is not bad.
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you for your recent visit at Cheval Maison The Palm, we are delighted to read that you enjoyed the hotel and its facilities. We look forward to your next visit. Best RegardsFlorent JeannotFront Office Manager
Guest User
Luxury One-Bedroom Apartment
Stayed in дек. 2023 г.
Family
62 review
Very Good
Posted on 30 дек. 2023 г.
The bedding in the guest room was not very clean and contained unknown particles. I had to use a towel to sweep the sheets and quilts clean. The front desk service and doormen are very friendly. The rooms are large enough. There are shopping malls and sightseeing light rail nearby. It is convenient for eating and traveling.
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Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our apartment and our hospitality. We shall convey your feedback to the colleagues at the reception, they will be delighted to read it. We look forward to welcome you back. Best Regards,Florent JeannotFront Office Manager
Yongweimin，antianxia！
Superior One-Bedroom Apartment (2 Adults)
Stayed in сент. 2024 г.
Business travelers
17 review
Good
Posted on 15 сент. 2024 г.
The environment is good. It is being renovated and the air is bad.
Original TextTranslated by Google
Response from Property: Dear Valued Guest Thank you for taking the time to write review of your recent visit at Cheval Maison The Palm.We are delighted to read your your feedback. Guest feedback is of utmost importance to our quality initiatives, and we take all comments on a serious note, we sincerely extend our most humble regret if your expectations in some areas were not met.Thank you once again for your review and we do hope to welcome you back to Cheval Maison in the near future.Yours Sincerely,Florent Jeannot Front Office Manager
Guest User
Luxury Two-Bedroom Apartment(Two King Beds)
Stayed in окт. 2023 г.
Family
1 review
Posted on 7 окт. 2023 г.
It felt like touching porcelain. There were two ceramic ornaments placed on the corner table of the sofa. The child accidentally touched one in the shape of a 🐴 head and it shattered on the ground. A small ornament on a certain treasure that cost less than RMB 100 was extorted of 1,500 dirhams. It was equivalent to 3,000 RMB, but negotiations were fruitless. They said the purchase price was just that. If I hadn’t been pressed for time and had children to take care of, I would have called the police. This is really hard to swallow.
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Response from Property: Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have checked about your comment and I’m afraid you have caused a damage in the room which you need to pay for it as a standard procedure in all hotels. I understand the prices may be different from the online prices and also it’s not the same Items, Hotels purchase the decoration items from a design company which of course is much expensive because its custom design for the hotel. I hope you choose to stay with us again when your travels bring you back to the area.Kind Regards,Ahmed FathyFront Office Manager
Xiaoxiaoyuxiayuxiaoxiao
Superior One-Bedroom Apartment (2 Adults)
Stayed in окт. 2023 г.
Travel with friends
13 review
Outstanding
Posted on 4 окт. 2023 г.
Environment: The environment is pretty good
Service: Very good. We were staying at St. Regis. Normally, it would take 20 minutes to walk around in a big circle. The hotel waiter used the password to open the door on the back side for us and guided us to walk there for only 2 minutes. He also told us to contact him when we came back. Come open the side door
Hygiene: quite clean
fully equipped
Original TextTranslated by Google
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Ahmed FathyFront Office Manager
MatsuiKenji
Superior One-Bedroom Apartment (2 Adults)
Stayed in мар. 2024 г.
Solo travelers
1 review
Outstanding
Posted on 30 мар. 2024 г.
A hotel in the desert.
There were many spots that looked great on SNS.
The night view like the Arabian Nights and the blurred view in the morning were very beautiful.
Food in hotels is expensive, so you may want to bring your own food and drinks.
Original TextTranslated by Google
Response from Property: Dear MatsuiKenji,We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Best Regards Florent JeannotFront Office Manager