ibis Mall Avenue Dubai

ibis Mall Avenue Dubai Reviews

ibis Mall Avenue Dubai

2A Street - opposite Mall of The Emirates, Dubai, Emirate of Dubai, 283825, United Arab EmiratesView Hotel Details
ibis Mall Avenue Dubai
ibis Mall Avenue Dubaiibis Mall Avenue Dubaiibis Mall Avenue Dubai
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ibis Mall Avenue Dubai Guest Reviews

4.1/5
Very Good
120 review
Verified reviews
Location4.3
Amenities4.0
Service4.0
Cleanliness4.1
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All reviews(120)
Positive reviews(110)
Reviews with photos/video(27)
Awesome stay(40)
Friendly owner(19)
Clean and tidy(18)
Great value for money(13)
Near shopping area(10)
Easy to get around(9)
Convenient for shopping(6)
Delicious breakfast(5)
Negative reviews(10)
Anonymous User
Room with 1 double bed
Stayed in Jul 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jul 21, 2024
The great stay I love the hotel and the staff so nice it's amazing
Response from Property: Dear Valued guest,We very much appreciate your feedback regarding your stay .It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ghaith DalatiHotel ManagerNovotel Suites & Ibis Mall Avenue Dubai
Ramandeep Kumar
Room with 1 double bed
Stayed in Jul 2024
Couples
11 review
3.7/5
Posted on Jul 17, 2024
Nice service bt they made to w8 me for giving room .
Response from Property: Dear Valued guest,We very much appreciate your feedback regarding your stay .It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ghaith DalatiHotel ManagerNovotel Suites & Ibis Mall Avenue Dubai
Houta Houta
Room with 2 single beds
Stayed in Jul 2024
Other
9 review
4.0/5
Very Good
Posted on Aug 8, 2024
Was nice. But room very small
Response from Property: Dear Valued guest, Thank you for taking the time to tell us about your experience at the Ibis Mall Avenue Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Mall Avenue , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall Avenue Dubai
Mohannad
Room with 1 double bed
Stayed in Mar 2024
Couples
1 review
3.0/5
Posted on Apr 20, 2024
It was good ,, but i check again the price its very expensive ! Like 12 thousand for 2 night !! Why ? Last time we booked like 150 only !! Why now its too much !!!
Response from Property: Dear Valued guest,We very much appreciate your feedback regarding your stay .It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ghaith DalatiHotel ManagerNovotel Suites & Ibis Mall Avenue Dubai
above_sky
Room with 1 double bed
Stayed in Mar 2024
Solo travelers
1 review
4.2/5
Very Good
Posted on Mar 20, 2024
The Hotel Ibis Mall of the Emirates provides a satisfactory stay experience. Its proximity to the Mall of the Emirates offers convenience for shopping and entertainment. The rooms are decently furnished and comfortable enough for a short stay. While the staff is generally friendly. Overall, it's a decent option for those seeking affordable accommodation near the mall.
Response from Property: Dear Valued guest,We very much appreciate your feedback regarding your stay .It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ghaith DalatiHotel ManagerNovotel Suites & Ibis Mall Avenue Dubai
BYEONGIK
Room with 1 double bed
Stayed in Jul 2024
Couples
33 review
5.0/5
Outstanding
Posted on Sep 30, 2024
I stay for just to sleep, have been there more than once. pretty nice location with descent price. not new but well maintained.
Sarah and Eric
Room with 1 double bed
Stayed in Dec 2023
Couples
27 review
3.2/5
Posted on Dec 20, 2023
Our stay at the Ibis was fine. This is our 130th hotel stay this year and among our least favorite experiences. First, it is very clean, so don’t worry about that. But a clean bed and room is all you can expect. Things we didn’t enjoy: -Breakfast is a chaotic cluster. No staff were seating guests. People were sprawled out across the Ibis and adjoining Novotel. It is difficult to find staff to clean off a table or provide new cutlery. The food is fine, but the coffee is horrible. - We were told the room included tea and coffee. When we checked in we notified the front desk we had no coffee and would like some. They told us someone would bring it, but it never arrived. The same thing happened the second day. The third day we asked cleaning staff if they have coffee. They told us they were out and only had decaf. They did provide decaf, but regular coffee should have been available. -The shower is extremely slippery. The shower drain is raised to prevent hair and product from clogging it. But that means people are standing in .5” of water the entire time they are showering. The smooth tiles are extremely slippery when covered in standing water. I’m a 36 year old agile, athletic person. I fell, hitting my knee and face on the tile. There are no grippy mats to reduce slipping. There are no handles to get up from in the shower. - After falling, I asked for a hand towel to wash my face. I was told “we don’t offer hand towels on THIS SIDE of the hotel. Only the Novotel side gets hand towels.” It’s very weird to make people feel lesser than others over hand towels. 🤷♀️ Other small weird stuff: - There are ZERO outlets by the bed. You have to charge all electronics, including your phone, across the room. - The faucet barely hangs over the sink. When you wash your hands, they are against the side of the bowl, and water will run out on the counter. It’s like the designer never used the sink. - They have chosen a strange press soap bottle. It breaks off from the wall daily. -Aside from soap, no basic toiletries are provided. (no shampoo, conditioner, or lotion.) Overall, this place is cheaper than others, but it still costs too much to have this many issues.
Response from Property: Dear Valued guest,We very much appreciate your feedback regarding your stay .It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ghaith DalatiHotel ManagerNovotel Suites & Ibis Mall of the Emirates Dubai
breathofsea
Room with 1 double bed
Stayed in Jul 2024
Solo travelers
19 review
4.5/5
Great
Posted on Jul 31, 2024
Everything was okay apart from the tv channels they didn't work for 7 days!
Response from Property: Dear Valued guest, Thank you for taking the time to tell us about your experience at the Ibis Mall Avenue Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Mall Avenue , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall Avenue Dubai
Mikhail
Room with 1 double bed
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 14, 2024
Amazing, breakfast was good. All is good. Perfect location. Wish fastest recovery to the hotel after flooding.
Response from Property: Dear Valued guest,We very much appreciate your feedback regarding your stay .It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ghaith DalatiHotel ManagerNovotel Suites & Ibis Mall Avenue Dubai
Hasssy
Room with 1 double bed
Stayed in Mar 2024
Couples
14 review
4.7/5
Amazing
Posted on Mar 30, 2024
Nice Room Clean all chennel are working in television Staycation was great Will be back soon❤
Response from Property: Dear Valued guest,We very much appreciate your feedback regarding your stay .It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ghaith DalatiHotel ManagerNovotel Suites & Ibis Mall Avenue Dubai
saleh rabata
Double Room Non smoking
Stayed in Sep 2023
Other
10 review
2.5/5
Posted on Sep 14, 2023
They sent me to my room and they were still cleaning it from the previous resident, disappointed
Response from Property: Dear valued GuestThank you for taking the time to tell us about your experience at the ibis Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ghaith Dalati Hotel Manager
Ocram
Room with 2 single beds
Stayed in Feb 2024
Business travelers
18 review
5.0/5
Outstanding
Posted on Feb 9, 2024
Quiet and well located close to Emirates Mall and local metro Station Good Breakfast buffet
Response from Property: Dear Valued guest,We very much appreciate your feedback regarding your stay .It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ghaith DalatiHotel ManagerNovotel Suites & Ibis Mall Avenue Dubai
Kaye Jacob
Room with 1 double bed
Stayed in Mar 2024
Couples
17 review
4.0/5
Very Good
Posted on Apr 7, 2024
Very vintage and room are small. Ibis in Shake Zayed js better
Response from Property: Dear Valued guest, Thank you for taking the time to tell us about your experience at the Ibis Mall Avenue Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Mall Avenue , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall Avenue Dubai
A-K
Room with 2 single beds
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 14, 2024
Good stay near the emirates mall and also nice place .
Response from Property: Dear Valued guest,We very much appreciate your feedback regarding your stay .It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ghaith DalatiHotel ManagerNovotel Suites & Ibis Mall Avenue Dubai
Jawhar
Room with 2 single beds
Stayed in Dec 2023
Couples
4 review
5.0/5
Outstanding
Posted on Jan 10, 2024
Staff are welcoming Room is very clean Good channels on Tv Breakfast really good
Response from Property: Dear Valued guest,We very much appreciate your feedback regarding your stay .It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ghaith DalatiHotel ManagerNovotel Suites & Ibis Mall of the Emirates Dubai