Ivory Grand Hotel Apartments Reviews

I had a really good stay and the hotel staff was very courteous, I didn't get to use all the facilities so can't really judge that. the room was really spacious and provided with all the necessities I might require

Perfect stay Just wanted to extend it for some more days, but already fully booked and no room available

The location of the hotel is just great. Only a five minutes walk of the mall from where you can go to the metro station. Rooms are very spacious and clean. Furniture is not that new, but it is ok. Breakfast is poor and tables are not clean at all. Here the hotel has still some work to do. Overall good hotel for the price you need to pay, breakfast could be better.

Perfect!

Very good and very clean

good for family travelers

Very good

Comfortable service apartments, convenient location, next to one of the major malls, metro within walking distance. It would be desirable to freshen up the repair, but overall it's ok.

Pleasant staff. Clean rooms Always have a bottle of water Cleaning every day

Passable apartment 

i had best experience with your hotel am so excited to say your are among best hotels in dubai the service, cleanness, good attitude, for sure your give the best i will come back again and again and again keep it up 👍

Rooms were decent. Housekeeping was good. Cleanliness was good. Hotel location was fine. Lack of staff at reception and for guest greeting.

Ivory Grand Hotel Apartments located nearby shopping Mall Of the Emirates. Grand hotel with plenty amount of rooms. Unfortunately staff doesn’t have enough knowledge about the hotel facilities. Well coming from CIS and facing the Russian speaker staff from RUSSIA. If they don’t know the Steaming Room (Паровая комната). Все русские знают что такое Баня? The rest what happened it’s just no comments. Had conversation with General Manager, pointed that in this hotel there is no Learning & Development department cause they are 3 star hotel. For them not necessarily to teach or provide training for a hotel staff. So there is Life Safety and wellness of the room guests ??? Overall experience 4/10 Ambiance 4/10 Rooms are old 2/10 Jacuzzi 9/10 TV wasn’t working in living and Bedroom 0/10 Staff 4/10 Engagement 2/10

We experienced a terrible service with this hotel. The hotel manager Abhy and his assistant Abdul were very rude and unprofessional in every manner. We got some issue relating to one of my guest passport, but he never explained in a polite way why he cannot accept my visitor. Instead he sarcastically said we should cancer right away It was supposed to be a happy day for me because it was my 40th birthday but he ruined our mood and he said immediately to cancel us without giving us another option. he keeps on smiling and sarcastically answered. you can check the cctv for proof. It was on April 21, 2023 around 3pm.