Oaks Ibn Battuta Gate Dubai Reviews
Oaks Ibn Battuta Gate Dubai
Garden Cross Road, Opposite Ibn Battuta Mall, Jebel Ali Village, Dubai, Dubai Emirate, United Arab EmiratesView Hotel Details
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Oaks Ibn Battuta Gate Dubai Guest Reviews
4.4/5
Very Good
43 review
Verified reviewsLocation4.4
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(43)
Positive reviews(41)
Reviews with photos/video(17)
Awesome stay(19)
Near shopping area(10)
Convenient for shopping(9)
Clean and tidy(8)
Great service(8)
Easy to get around(6)
Negative reviews(2)
Guest User
Premier Room
Stayed in Jun 2024
Couples
1 review
Very Good
Posted on Jun 20, 2024
I spent one night at 5* Hotel, Oaks Ibn Battuta Gate, Dubai, formerly a Movenpick hotel. It is located in Jabal Ali area, next to the iconic Ibn Battuta Mall, and about 15-20 minutes drive to Dubai Marina.
The hotel is clean and well maintained. The rooms are large and beautifully designed. The beds are large and comfortable. It boasts a large pool that overlooks Dubai Marina. There are plenty of comfy sunbeds in the pool area. There is a large gym, too.
The staff are very accommodating and helpful, especially the guys at the pool, Ashen (lifegurad) and Mr Hasun. However, the Sri Lankan lady at the reception was a bit tough with us when I asked why there was no welcome drink. Just when her colleague was about to offer us the welcome drink, she whispered something to him which made him change his mind, and he offered water instead. I have been to many countries and was treated much better at the reception. I was really embarrassed!!!
We enjoyed breakfast at Mistral restaurant and food was copious and varied. Nevertheless, the egg benedict was below expectations and there was no bacon.
I would definitely return to Oaks hotel and recommend it to my friends.
Response from Property: Dear Guest,Thank you for taking the time to share your detailed feedback about your stay at Oaks Ibn Battuta Gate Hotel Dubai. We are pleased to hear that you enjoyed our clean and well-maintained facilities, spacious and comfortable rooms and the amenities such as the pool and gym. It's wonderful to know that Ashen and Hasun at the pool were especially accommodating and helpful.However, we are sorry to hear about your experience at the reception and the issue with the welcome drink. Your comments have been noted and we will address this with our team to ensure such situations do not occur in the future. We apologize for any embarrassment caused.We appreciate your feedback on the breakfast and will look into the issues with the egg benedict and the absence of bacon to improve our offerings.Thank you for recommending us to your friends. We look forward to welcoming you back and providing an even better experience on your next visit.Warm regards,Oaks Management
Guest User
Premier Room
Stayed in Jun 2024
Family
7 review
Amazing
Posted on Jun 8, 2024
comfortable rooms, near the mall with everything you need, located at a distance from the center
Response from Property: Dear Vladimir,Thank you for your feedback. We're glad you found our rooms comfortable and appreciated the convenience of being near the mall.We understand the distance from the city center might be a drawback for some. While our location offers tranquility and convenience, we acknowledge it may not be ideal for frequent visits to central Dubai.Your comments are valuable to us. We look forward to welcoming you back for another enjoyable stay.Warm regards,Oaks Management
IdrisMohamad
Premier Room
Stayed in Apr 2023
Travel with friends
1 review
Outstanding
Posted on Apr 28, 2023
very nice hotel and nice loacation as its near to ibn batota mall and marina mall
food is amazing
Response from Property: Dear Guest,Thank you very much for leaving these wonderful comments on this platform, we are delighted that you enjoyed your stay among us. See you soon!Regards,Oaks Team
Zaina Alabed
Premier Room
Stayed in Apr 2023
Travel with friends
1 review
Very Good
Posted on May 12, 2023
Check in staff are not so professional unless a lady cant remember her name but she is from africa she was so friendly and professional
Response from Property: Dear Guest, Thank you for your comment! It's great to hear that you had a positive experience with one of the check-in staff, who happened to be a friendly and professional woman from Africa. While it's unfortunate to hear that you did not find other check-in staff members as professional as you might have hoped, it's always great to acknowledge and appreciate those who go above and beyond to provide excellent customer service. It sounds like this woman made a great impression on you, and I hope that you'll have the opportunity to encounter more staff members like her in the future.Regards,Oaks Team
AYZQ
Premier Room
Stayed in Jan 2023
Business travelers
146 review
Outstanding
Posted on Feb 3, 2023
Booked for management business trip. No complain so should be all are goods
Response from Property: Dear Guest ,Thank you for your review and your suggestion. It would be our pleasure to welcome you back again. Regards, Oaks Management Team
Sofian
Premier Room
Stayed in Jul 2022
Couples
1 review
Outstanding
Posted on Jul 19, 2022
Good, excellent hôtel and emplacement. I will return
Response from Property: Many thanks for your review about your recent visit at Oaks Ibn Battuta Gate Dubai. It would be our pleasure to welcome you back again.
M00_M00
Premier Room
Stayed in Sep 2022
Family
31 review
Posted on Oct 8, 2022
They wanted to charge me for a chamomile bag!!! Even in one star hotel, they give it for free!
Response from Property: Many thanks for your review about your recent visit at Oaks Ibn Battuta Gate Dubai. Chamomile Tea sachets are not part of us in room amenities, however we understand exceptions could have been made. It would be our pleasure to welcome you back again.
Firsy
Premier Room
Stayed in Nov 2022
Solo travelers
15 review
Amazing
Posted on Dec 3, 2022
Amazing hotel, very good breakfast. Very reasonable price for such hotel
Response from Property: Many thanks for your positive review about your recent visit at Oaks Ibn Battuta Gate Dubai. It would be our pleasure to welcome you back again.
starN
Premier Room
Stayed in Jun 2024
Family
1 review
Outstanding
Posted on Jun 18, 2024
Love it
Response from Property: Dear starN,Thank you for rating us. We're delighted to hear about your positive experience with us. Your feedback is truly appreciated and we hope to have the pleasure of hosting you again in the future.Warm regards,Oaks Management
Milixiaojiewy
One Bedroom Apartment
Stayed in Jan 2024
Solo travelers
12 review
Outstanding
Posted on Jan 10, 2024
Nice place
Response from Property: Dear Milixiaojiewy,We're thrilled to hear that you found our place to be nice for your stay! If there's anything else you need or if you have any questions, feel free to reach out. We're here to ensure you have a wonderful experience.Warm regards,Oaks Management
Guest User
Premier Room
Stayed in Apr 2023
Couples
2 review
Outstanding
Posted on Apr 23, 2023
It was worth staying.
Response from Property: Dear Guest ,Thank you for your review and your suggestion. It would be our pleasure to welcome you back again. Regards, Oaks Management Team
Guest User
Premier Room
Stayed in Jul 2022
Family
2 review
Posted on Jul 12, 2022
Everything was fine but the hotel place very fare
Response from Property: Many thanks for your review about your recent visit at Oaks Ibn Battuta Gate Dubai. It would be our pleasure to welcome you back again.
keramat kohani
Premier Room
Stayed in Apr 2023
Family
3 review
Very Good
Posted on May 3, 2023
Everything is ok
Response from Property: Dear Guest, Thank you very much for leaving these wonderful comments on this platform, we are delighted that you enjoyed your stay among us. See you soon! Regards, Oaks Team
Shely V
Premier Room
Stayed in Jun 2023
Family
10 review
Posted on Jul 3, 2023
Good hotel
Response from Property: Dear Guest, Thank you very much for leaving these wonderful comments on this platform, we are delighted that you enjoyed your stay among us. See you soon! Regards, Oaks Team
AKGUN
Premier Room
Stayed in Jun 2022
Business travelers
56 review
Outstanding
Posted on Jun 25, 2022
Nice hotel but to old .
Response from Property: Many thanks for your review about your recent visit at Oaks Ibn Battuta Gate Dubai. It would be our pleasure to welcome you back again.