Sheraton Mall of The Emirates Hotel, Dubai Reviews

Response from Property: Dear Guest,Many thanks for your kind comments, it is wonderful to see that you thoroughly enjoyed your stay with us and managed to take advantage of the many amenities that the hotel has to offer.The Mall of the Emirates is indeed attached to the hotel and is a wonderful benefit to staying with us.I hope we will welcome you soon again.Warm regards,MargaridaFront Office Manager

Response from Property: Dear Mansour,Thank you for taking the time to share your feedback with us regarding your recent stay. We sincerely apologize for any inconvenience or discomfort you experienced as a result of the renovation work taking place during your visit.Please know that guest satisfaction is our top priority, and we regret that we fell short of meeting your expectations on this occasion. We understand the importance of providing a peaceful and enjoyable environment for our guests, and we apologize for any disruption caused by the renovation activities.We want to assure you that we are continuously striving to improve our facilities and enhance the overall guest experience. Your feedback is invaluable to us, and we will use it to address any areas of concern and make necessary improvements to ensure that future guests do not encounter similar issues.Once again, we apologize for any inconvenience you experienced during your stay. We truly appreciate your understanding and patience as we work to enhance our hotel for the comfort and satisfaction of our guests.Warm regards,MargaridaFront Office Manager

Response from Property: Dear Jimmy,Thank you for taking the time to share your feedback with us regarding your recent stay. We sincerely apologize for any inconvenience or discomfort you experienced as a result of the renovation work taking place during your visit.Please know that guest satisfaction is our top priority, and we regret that we fell short of meeting your expectations on this occasion. We understand the importance of providing a peaceful and enjoyable environment for our guests, and we apologize for any disruption caused by the renovation activities.We want to assure you that we are continuously striving to improve our facilities and enhance the overall guest experience. Your feedback is invaluable to us, and we will use it to address any areas of concern and make necessary improvements to ensure that future guests do not encounter similar issues.Once again, we apologize for any inconvenience you experienced during your stay. We truly appreciate your understanding and patience as we work to enhance our hotel for the comfort and satisfaction of our guests.Warm regards,G. BindraGeneral Manager

Response from Property: Dear Tina0250,Thank you for taking the time to share your feedback with us regarding your recent stay. We sincerely apologize for any inconvenience or discomfort you experienced as a result of the renovation work taking place during your visit.Please know that guest satisfaction is our top priority, and we regret that we fell short of meeting your expectations on this occasion. We understand the importance of providing a peaceful and enjoyable environment for our guests, and we apologize for any disruption caused by the renovation activities.We want to assure you that we are continuously striving to improve our facilities and enhance the overall guest experience. Your feedback is invaluable to us, and we will use it to address any areas of concern and make necessary improvements to ensure that future guests do not encounter similar issues.Once again, we apologize for any inconvenience you experienced during your stay. We truly appreciate your understanding and patience as we work to enhance our hotel for the comfort and satisfaction of our guests.Warm regards,G. BindraGeneral Manager

Response from Property: Dear Guest,Thank you for sharing your feedback with us.Needless to say, I was disappointed and surprised about your review as we normally receive high praise when it comes to our service delivery. This has not been the case on that occasion and I am sorry you did not enjoy your stay as we wish you would have.I would certainly appreciate receiving more details about your experience. You may rest assured that we take our customer comments very seriously and always use them to improve our services.I look forward to hearing from you soon.Warm regards,G. BindraGeneral Manager

Response from Property: Dear Valued Guest,Greetings from Sheraton Mall of the Emirates Hotel, Dubai!Thank you for sharing your positive experience at our hotel!We're glad to hear that you found our location convenient and comfortable for your business and leisure needs. It's great to know that our staff provided excellent service. We appreciate your feedback and hope to see you again soon!Warm regards,G. BindraGeneral Manager

Response from Property: Dear Valued Guest,Greetings from Sheraton Mall of the Emirates Hotel, Dubai!Thank you for choosing to stay at our hotel and for taking the time to share your wonderful experience with us. We are delighted to hear that you found our hotel to be excellent and that our convenient location near the Mall of the Emirates made your stay even more enjoyable.You may rest assured that we take our customer comments very seriously and always use them to improve our services.I look forward to hearing from you.Kind regards,G. BindraGeneral Manager

Response from Property: Dear Rocky201,Greetings from Sheraton Mall of the Emirates Hotel, Dubai!Thank you for your positive feedback! We're thrilled to hear that you had the best vacation ever at our hotel and that our convenient location, comfortable rooms, and our breakfast selection made your overall experience awesome. Thank you for choosing our hotel, and we look forward to welcoming you back in the future!Warm regards,G. BindraGeneral Manager

Response from Property: Dear Eric Mb,Many thanks for posting a review of your recent stay with us, I was very pleased to read that you enjoyed our rooftop pool and the convenient location of the hotel. Your comments about breakfast services have been well noted and discussed with our team.We look forward to welcoming you soon again.Warm regards,G. BindraGeneral Manager

Response from Property: Dear Valued Guest,Greetings from Sheraton Mall of the Emirates Hotel, Dubai! It was a great pleasure to have you staying with us and we would like to thank you for taking the time to provide us with your feedback on your recent stay at our hotel. We would like to apologize that we could not meet your expectations concerning the room design and amenities. However, this has been well noted; rest assured, this is an active discussion subject.We hope to have the pleasure of welcoming you soon again.Warm regards,G. BindraGeneral Manager

Response from Property: Dear Valued Guest,Greetings from Sheraton Mall of the Emirates Hotel, Dubai! It was a great pleasure to have you staying with us and we would like to thank you for taking the time to provide us with your feedback on your stay at our hotel. We would like to apologize that we could not meet your expectations concerning the room design. However, this has been well noted; rest assured, this is an active discussion subject. Your kind compliments regarding our excellent staff are appreciated and will surely be shared with the entire hotel team. Warm regards, G. BindraGeneral Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to provide us with your valuable feedback.Fantastic to see that you enjoyed your recent stay with us and found our rooms, facilities and the service offered to your liking. I hope that we will have the pleasure of welcoming you soon again.Kind regards,G. BindraGeneral Manager

Response from Property: Dear Baby Ginny,Thank you for sharing your kind feedback with us.I am happy that you enjoyed the convenience of the connection to the Mall during your visit. I hope that we will have the pleasure of welcoming you soon again.Warm regards,G. BindraGeneral Manager

Response from Property: Dear Ismail Alshaya,Many thanks for sharing a review of your recent stay with us.I am pleased to see that you enjoyed your overall experience with us and hope to have the pleasure of welcoming you soon again.Warm regards,G. BindraGeneral Manager