Two Seasons Hotel & Apartments Former Gloria Reviews

Response from Property: Dear BrandiThank you so much for taking the time to share your experience at Two Seasons Hotel. We are delighted to hear that you enjoyed your stay with us, especially the amazing view from your apartment and the delicious food at our restaurants. We appreciate your feedback about the breakfast buffet and we will take your suggestion into consideration to make improvements for our busy holiday periods. We are glad that you found our location convenient and that you would choose to stay with us again in the future. Thank you for mentioning our policy about alcohol consumption, we strive to create a comfortable environment for all of our guests. We look forward to welcoming you back to Two Seasons Hotel in the future. Thank you for choosing to stay with us.

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at Two Seasons in Dubai. We deeply apologize for the inconveniences and disappointments you experienced during your time with us. Your observations are duly noted, and we are committed to addressing the concerns you have raised.We are truly sorry for any lack of communication regarding the closure of our spa due to renovations and the unexpected issues with flooding. Please rest assured that we are working diligently to enhance our communication processes to prevent such oversights in the future. We understand the importance of attentive room service and the necessity for swift and efficient action in response to guest concerns, and we regret that we fell short in these areas during your stay.Your comfort and satisfaction are paramount to us, and we are truly sorry for the lapses in service that you encountered. We assure you that we are actively investigating the incidents you described to prevent similar occurrences moving forward.We value your feedback, and we would like to extend our sincerest apologies for the challenges you faced. Your feedback is crucial for our improvement, and we are dedicated to ensuring a better experience for our guests in the future.Please accept our apologies once again, and we hope to have the opportunity to welcome you back in the future to provide you with the exceptional experience that we strive to deliver.

Response from Property: Dear Weng Ang,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you found our rooms spacious, with a beautiful sea view that includes the Jumeirah Hotel. Maintaining cleanliness is a top priority for us, and we're glad that stood out to you.We are disappointed to learn about the challenges you experienced during check-in. Please accept our sincerest apologies for the extended wait and any inconvenience caused by the wrong cards issued. We will address these issues with our reception team to ensure this is an isolated incident.We truly value your input as it helps us improve, and we hope to welcome you back in the future for a flawless experience.

Response from Property: Dear JackyThank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your input and are always striving to improve our guests' experiences.It appears there might be a mix-up or some confusion in your review, and we would like to address any concerns or issues you may have had during your stay. We value your feedback, and we want to ensure that your stay with us meets your expectations.If you could kindly provide us with more details about your stay or any specific concerns you had, we would be grateful for the opportunity to address them and make your future visits more enjoyable. Your comfort and satisfaction are of utmost importance to us.Once again, thank you for choosing our hotel, and we look forward to hearing from you soon so we can make your next stay a more pleasant one.Warm regards,

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback on your recent stay with us. We are delighted to hear that you found our hotel to be a good choice for your visit, and we are glad that our location met your expectations in terms of proximity to tourist areas.We appreciate your constructive comment about the check-in process being a bit slow, and we apologize for any inconvenience this may have caused you. Rest assured, we will address this with our team to ensure a smoother experience for our guests in the future.Thank you again for sharing your review, and we hope to welcome you back for an even better stay next time.

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We truly appreciate your detailed review of your recent stay at our hotel.While we are glad to hear that you found the beds comfortable, enjoyed the assistance from our staff, and appreciated the convenient location of our hotel, we are disappointed to learn about the challenges you encountered during your stay.We take your feedback seriously and will address the issues you have raised with the relevant teams to ensure that necessary improvements are made. Your comments regarding the breakfast, towel service, balcony doors, pool area, cleanliness, and outdated decor have been duly noted, and we apologize for any inconvenience caused.We regret any confusion regarding our hotel being a dry hotel in Dubai and will review our website to ensure that this information is clearly communicated to our guests in the future.Once again, thank you for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that meets and exceeds your expectations.

Response from Property: Dear Valued GuestThank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your valuable input and are pleased to hear that, aside from a few concerns, you found the rest of your experience to be satisfactory.We sincerely apologize for the inconvenience you encountered in the kids zone area. We take cleanliness and hygiene very seriously, and your feedback has been shared with our housekeeping team to ensure that such issues are addressed promptly. Your input helps us improve, and we are committed to maintaining the highest standards of cleanliness in all areas of the hotel.Regarding the confusing exit signs in the parking area, we will certainly review and enhance the signage to make it more user-friendly. Your feedback on this matter is appreciated, as it allows us to improve our guests' overall experience and ensure they can navigate our facilities more easily.We understand the importance of providing a pleasant and seamless stay, and your comments are invaluable to us. We hope that, in your next visit, you will notice a significant improvement in the areas you mentioned.Thank you for choosing our hotel, and we look forward to the opportunity to welcome you back in the future. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. Your comfort and satisfaction are our top priorities.Warm regards,

Response from Property: Dear Valued GuestThank you for taking the time to share your wonderful review of your recent stay at our hotel. We are delighted to hear that you enjoyed your experience and found our rooms and services to be very good. It's great to know that you appreciated the cleanliness of our facilities and found the in-room kitchen and washing machine to be convenient for your stay. We always aim to provide our guests with the utmost comfort and convenience, and we're pleased to hear that we met your expectations.We look forward to welcoming you back to our hotel should you visit Dubai again. If there's anything specific you'd like during your next stay or if you have any suggestions to make your stay even better, please don't hesitate to let us know. Your feedback is invaluable to us, and we're committed to continuously improving our services.Once again, thank you for choosing our hotel, and we can't wait to have the pleasure of hosting you again in the future.Warm regards,

Response from Property: Dear valued guest,Thank you for taking the time to leave a review of your recent stay with us. We apologize for the initial inconvenience you experienced with your room, and we are glad to hear that our duty manager was able to promptly resolve the issue by providing you with a newly renovated room on a higher floor, with stunning views of the Burj Al Arab. We are thrilled to hear that you enjoyed your stay and found our hotel to be of good value, and that our convenient location near the train station added to your overall experience.We appreciate your kind words regarding Ian, and we will certainly pass on your compliments to him. Our team is committed to providing exceptional service to all of our guests, and we are delighted to hear that we were able to meet your expectations.Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the near future.

Response from Property: Dear Valued Guest, Thank you for your kind words! We are thrilled to hear that you enjoyed your experience and found Two Seasons Hotel to be "nice." Your positive feedback motivates our team to continue delivering excellent service.We look forward to welcoming you back to Two Seasons Hotel for another great stay!

Response from Property: Dear Valued Guest,Thank you so much for taking the time to share your amazing experience at our hotel. We are delighted to hear that you enjoyed your stay and found our housekeeping and engineering teams to be accommodating and helpful. It is our priority to ensure that our guests have a comfortable and pleasant experience.We apologize for the inconvenience caused by the ongoing construction and the noise disturbance it caused during your sleep. We greatly appreciate your understanding in this matter. We are glad to know that our Duty Manager offered to relocate you to another room, but we understand that it did not suit your preferences. Nonetheless, we are pleased that you found the room provided during your extended stay to be nice.Your compliments towards our Front Office, Concierge, Housekeeping, and Engineering teams will be shared with them. We take pride in our dedicated staff members who continuously strive to provide exceptional service to our valued guests.We are thrilled to know that you found our hotel to be superior to the neighboring property and that you had an overall amazing experience. Thank you for your kind words and for choosing to stay with us.We look forward to welcoming you back in the future and providing you with another excellent experience.

Response from Property: Dear valued guest,Thank you for taking the time to share your experience of your recent stay at our hotel. We are thrilled to hear that you found our apartments to be very good and conveniently located near the metro station. We constantly strive to provide our guests with the best possible experience, and your feedback is truly appreciated. We hope that you had a comfortable and enjoyable stay with us.We look forward to welcoming you back in the future, should your travels bring you to our city again.

Response from Property: Dear valued guest,Thank you so much for taking the time to share your amazing experience at our hotel. We are delighted to hear that you enjoyed your stay and found our housekeeping and engineering teams to be accommodating and helpful. It is our priority to ensure that our guests have a comfortable and pleasant experience.We apologize for the inconvenience caused by the ongoing construction and the noise disturbance it caused during your sleep. We greatly appreciate your understanding in this matter. We are glad to know that our Duty Manager offered to relocate you to another room, but we understand that it did not suit your preferences. Nonetheless, we are pleased that you found the room provided during your extended stay to be nice.Your compliments towards our Front Office, Concierge, Housekeeping, and Engineering teams will be shared with them. We take pride in our dedicated staff members who continuously strive to provide exceptional service to our valued guests.We are thrilled to know that you found our hotel to be superior to the neighboring property and that you had an overall amazing experience. Thank you for your kind words and for choosing to stay with us.We look forward to welcoming you back in the future and providing you with another excellent experience.

Response from Property: Dear Valued Guest Thank you for taking the time to share your wonderful feedback about your recent stay at our hotel. We are thrilled to hear that your experience was perfect and that you are satisfied with the quality of our service.Our team takes great pride in delivering exceptional hospitality to each and every guest, and we are delighted to have exceeded your expectations. Your positive review means the world to us and will surely motivate us to continue striving for excellence in all that we do.Thank you for choosing to stay with us, and we look forward to welcoming you back soon for another memorable stay.