Crowne Plaza Dubai - Festival City Reviews
Crowne Plaza Dubai - Festival City
Festival City, Dubai, Emirate of Dubai, United Arab EmiratesView Hotel Details
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Crowne Plaza Dubai - Festival City Guest Reviews
4.5/5
Great
76 review
Verified reviewsLocation4.6
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(76)
Positive reviews(74)
Reviews with photos/video(29)
Awesome stay(23)
Great service(15)
Easy to get around(11)
Close to airport(9)
Clean and tidy(6)
Great swimming pool(5)
Convenient for shopping(5)
Negative reviews(2)
Guest User
Standard King Room
Stayed in Aug 2024
Business travelers
2 review
Very Good
Posted on Aug 2, 2024
The Crowne Plaza Dubai - Festival City offers a comfortable stay with its well-appointed rooms, exceptional service, and stunning views of Dubai Creek. Guests can enjoy a variety of dining options, a relaxing pool area, and direct access to Festival City Mall. The hotel’s convenient location, just minutes from Dubai International Airport, makes it an ideal choice for both business and leisure travellers. Overall, it’s a fantastic destination for those seeking a blend of modern amenities and traditional hospitality.
Karam Alhaj
Standard Twin Room with Waterfront View With window
Stayed in Jul 2023
Business travelers
7 review
Outstanding
Posted on Sep 2, 2023
It was an Amazing experience, the staff is friendly the dinner was amazing.
Response from Property: Dear Guest, We are extremely grateful for your invaluable feedback. It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at Crowne Plaza Dubai Festival City as we persist with delivering true hospitality to all our guests. We look forward to welcoming you back to one of the Best Crowne Plazas in the world, and to our unique “Festival City” destination, connected to one of the best malls in the city and minutes away from the vibrant centre and La Mer Beach. If not too much trouble, please share your experiences with friends and family, including our unique Burj Khalifa sunset views, infinity pool and the record-breaking new attraction IMAGINE SHOW (unique sensory experience). Thank you once again, your kind note is truly heartening for all our team members. Dare to Connect! Juliana Khalife Sfair Cluster Director of Rooms
Carola
1 King 1 Bedroom Suite Waterfront View
Stayed in Apr 2023
Family
12 review
Outstanding
Posted on Apr 22, 2023
Awesome hotel with awesome staff! Great pools and next to the mall! Breakfast buffet is rich and lots of choices. Hotel view from the room is top
Response from Property: Dear 滨水一卧室套房,We are extremely grateful for your invaluable feedback. It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at Crowne Plaza Dubai Festival City as we persist with delivering true hospitality to all our guests.We look forward to welcoming you back to one of the Best Crowne Plazas in the world, and to our unique “Festival City” destination, connected to one of the best malls in the city and minutes away from the vibrant centre and La Mer Beach. If not too much trouble, please share your experiences with friends and family, including our unique Burj Khalifa sunset views, infinity pool and the record-breaking new attraction IMAGINE SHOW (unique sensory experience).Thank you once again, your kind note is truly heartening for all our team members. Dare to Connect!Juliana Khalife SfairDirector of Rooms - Dubai Festival City Hotels
Waj
Standard King Room
Stayed in Jan 2024
Travel with friends
24 review
Outstanding
Posted on Jan 16, 2024
Lovely hotel, excellent service. Great location. Highly recommend.
Chin Meng
Standard King Room
Stayed in Feb 2023
Couples
11 review
Very Good
Posted on Mar 23, 2023
The location is not near any main attraction but it is more than self sufficient due as it is linked to festival city shopping mall. The mall is impressive and have lots of eateries. Room wise is a bit dated but clean. Breakfast wise variety is quite little but decent.
Response from Property: Dear Chin Meng,We are extremely grateful for your invaluable feedback. It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at Crowne Plaza Dubai Festival City as we persist with delivering true hospitality to all our guests.We look forward to welcoming you back to one of the Best Crowne Plazas in the world, and to our unique “Festival City” destination, connected to one of the best malls in the city and minutes away from the vibrant center and La Mer Beach. If not too much trouble, please share your experiences with friends and family, including our unique Burj Khalifa sunset views, infinity pool, and the record-breaking new attraction IMAGINE SHOW (a unique sensory experience).Thank you once again, your kind note is truly heartening for all our team members. Dare to Connect!Juliana Khalife SfairDirector of Rooms - Dubai Festival City Hotels
Guest User
Standard Room
Stayed in Aug 2022
Family
14 review
Outstanding
Posted on Aug 6, 2022
An amazing hotel! Rooms are large and have everything in it. This is a place I’m going to visit a few more times for sure. Breakfast was great. 10 stars for that
Response from Property: Dear _WeChat****..., We are extremely grateful for your invaluable feedback. It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at Crowne Plaza Dubai Festival City as we persist with delivering true hospitality to all our guests. We look forward to welcoming you back to one of the Best Crowne Plazas in the world, and to our unique “Festival City” destination, connected to one of the best malls in the city and minutes away from the vibrant centre and La Mer Beach. If not too much trouble, please share your experiences with friends and family, including our unique Burj Khalifa sunset views, infinity pool and the record-breaking new attraction IMAGINE SHOW (unique sensory experience). Thank you once again, your kind note is truly heartening for all our team members. Dare to Connect! Juliana Khalife Sfair Director of Rooms - Dubai Festival City Hotels
Guest User
1 King 1 Bedroom Suite Waterfront View
Stayed in Dec 2022
Family
1 review
Outstanding
Posted on Dec 11, 2022
its amazing as usual ...i am frequent customer and its my favor Holte ...thanks very crown plaza members
Response from Property: Dear _TXGBibuwq3m****,We are extremely grateful for your invaluable feedback.It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at Crowne Plaza Dubai Festival City as we persist with delivering true hospitality to all our guests.We look forward to welcoming you back to one of the Best Crowne Plazas in the world, and to our unique “Festival City” destination, connected to one of the best malls in the city and minutes away from the vibrant centre and La Mer Beach. If not too much trouble, please share your experiences with friends and family, including our unique Burj Khalifa sunset views, infinity pool and the record-breaking new attraction IMAGINE SHOW (unique sensory experience).Thank you once again, your kind note is truly heartening for all our team members. Dare to Connect!Juliana Khalife SfairDirector of Rooms - Dubai Festival City Hotels
Anonymous User
Standard King Room
Stayed in Dec 2022
Other
13 review
Outstanding
Posted on Dec 7, 2022
Excellent stuff foods are very good
I well come back thank you Crowne plaza festival my feforet hotel in dubai
Response from Property: Dear 匿名用户,We are extremely grateful for your invaluable feedback.It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at Crowne Plaza Dubai Festival City as we persist with delivering true hospitality to all our guests.We look forward to welcoming you back to one of the Best Crowne Plazas in the world, and to our unique “Festival City” destination, connected to one of the best malls in the city and minutes away from the vibrant centre and La Mer Beach. If not too much trouble, please share your experiences with friends and family, including our unique Burj Khalifa sunset views, infinity pool and the record-breaking new attraction IMAGINE SHOW (unique sensory experience).Thank you once again, your kind note is truly heartening for all our team members. Dare to Connect!Juliana Khalife SfairDirector of Rooms - Dubai Festival City Hotels
Guest User
Standard King Room with Waterfront View
Stayed in Jan 2023
Couples
3 review
Outstanding
Posted on Jan 8, 2023
Excellent hotel and service and Ahmed in the reception is a great person.
Guest User
Standard King Room
Stayed in May 2022
Couples
11 review
Outstanding
Posted on May 7, 2022
Awesome staff, helpful and friendly. Breakfast is a highlight!
Guest User
Standard King Room
Stayed in Jul 2022
Family
2 review
Outstanding
Posted on Jul 14, 2022
Great experience! Location is perfect, just right next to Festival Mall with loads of shops and restaurants! Breakfast is amazing! Staff was friendly and accommodating! Concierge and door men are easy to communicate. Easy access to taxis and airport! Thank you for the wonderful experience. Will definitely stay again.
Response from Property: Dear E475393****,We are extremely grateful for your invaluable feedback. It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at Crowne Plaza Dubai Festival City as we persist with delivering true hospitality to all our guests. We look forward to welcoming you back to our waterfront hotel - one of the Best Crowne Plazas in the world, and to our unique “Festival City” destination, home of the renowned Belgium Beer Café, connected to one of the best Malls in the city and minutes away from all of Dubai’s business hubs and its vibrant centre.Thank you once again, your kind note is truly heartening for all our team members. Dare to Connect!Juliana Khalife Sfair Director of Rooms - Dubai Festival City Hotels
Albasha
Standard Twin Room
Stayed in Jul 2022
Family
4 review
Very Good
Posted on Jul 14, 2022
I enjoy the stay at the hotel with my family
I did not like parking in the hotel, you should go outside the hotel to access the parking. and the Loppy of the hotel is very small.
There is a shortage of staff in the reception and the checking process is taking too long time.
Breakfast is very good with many verities
Response from Property: Dear E359673****,We are extremely grateful for your invaluable feedback.It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at Crowne Plaza Dubai Festival City as we persist with delivering true hospitality to all our guests. The contructive feedbackon the shortage of staff at the reception has been duly noted and is being addressed. We look forward to welcoming you back to our waterfront hotel - one of the Best Crowne Plazas in the world, and to our unique “Festival City” destination, home of the renowned Belgium Beer Café, connected to one of the best Malls in the city and minutes away from all of Dubai’s business hubs and its vibrant centre.Thank you once again, your kind note is truly heartening for all our team members. Dare to Connect!Juliana Khalife SfairDirector of Rooms - Dubai Festival City Hotels
Guest User
Standard King Room
Stayed in Jul 2022
Business travelers
56 review
Very Good
Posted on Aug 1, 2022
Arrived late but reception staff was great. Good room too
Response from Property: Dear D42770****,We are extremely grateful for your invaluable feedback.It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at Crowne Plaza Dubai Festival City as we persist with delivering true hospitality to all our guests.We look forward to welcoming you back to one of the Best Crowne Plazas in the world, and to our unique “Festival City” destination, connected to one of the best malls in the city and minutes away from the vibrant centre and La Mer Beach. If not too much trouble, please share your experiences with friends and family, including our unique Burj Khalifa sunset views, infinity pool and the record-breaking new attraction IMAGINE SHOW (unique sensory experience).Thank you once again, your kind note is truly heartening for all our team members.Dare to Connect!Juliana Khalife SfairDirector of Rooms - Dubai Festival City Hotels
Ayman
Standard Room
Stayed in Jan 2023
Business travelers
156 review
Very Good
Posted on Feb 14, 2023
Very nice location
Response from Property: Dear Ayman,We are extremely grateful for your invaluable feedback.It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at Crowne Plaza Dubai Festival City as we persist with delivering true hospitality to all our guests.We look forward to welcoming you back to one of the Best Crowne Plazas in the world, and to our unique “Festival City” destination, connected to one of the best malls in the city and minutes away from the vibrant centre and La Mer Beach. If not too much trouble, please share your experiences with friends and family, including our unique Burj Khalifa sunset views, infinity pool and the record-breaking new attraction IMAGINE SHOW (unique sensory experience).Thank you once again, your kind note is truly heartening for all our team members. Dare to Connect!Regards,Juliana Khalife SfairCluster Director of Rooms
Nanyangbiaoge
Standard Twin Room with Waterfront View With window
Stayed in Sep 2024
Other
23 review
Very Good
Posted on Sep 14, 2024
This is my second time staying at this hotel. It's average, very cost-effective, and in a good location, close to the airport, with a shopping mall and food court, making it convenient for eating. It's not far from the Burj Khalifa.
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