Eureka Hotel

It is a very nice hotel. Highly recommend it.

Overall review is satisfactory

For transport good location nr metro .needs serious updating..pool not avaliable. Dining not available..lacks basics. Maintenance poor. Price cheap i guess .

Horrible Experience I had a terrible experience at Eureka Hotel. The hotel is in terrible conditions: hot water was not working properly, they barely left paper toilet in the bathroom, furniture is scratch, rooms have no light and they had a party/night club on the first floor till 4am. Do not go to this hotel. There are better options for an affordable price.

Currently I'm staying at the Eureka Oyo hotel Dubai at this moment just waiting the time of our check out and unfortunately, my experience was marred by the rude treatment I received from one of the receptionists name was Mr, Salman, Upon my girlfriend's friends' arrival for a massage in my occupied room, they were approached by Mr, Salman who abruptly demanded payment, and mentioning they need to pay 100 Aed,before they go to our accupied room and the reason Mr, Salman saying it's because is not included in our online booking. The manner in which he addressed my girlfriend was disrespectful, because she was receiving this kind of treatment in the front of other guests,causing her to call me and ask to speak with to Mr Salman. It turned out that there was a 100 AED charge for visitors, which I had not been aware of. While I understand the need for this charge,I was disappointed by the lack of proper explanation from receptionist (Mr, Salman.) As a customer, I believe that the first point of contact with hotel staff, especially the receptionist, should be welcoming and accommodating. Unfortunately, the receptionist's behavior was far from this standard. Not only was he unable to provide a clear explanation of the visitor policy, but his approach was also quite aggressive and disrespectful to my girlfriend. Furthermore, despite my initial frustration, I appreciated that the manager, Mr. Ashraf, was able to address my concerns, even though he was scheduled to be off duty. He took the time to explain the rationale behind the 100 AED charge and demonstrated a more professional and customer-oriented approach. The manager's willingness to assist in resolving the issue was commendable and provided some redemption for the otherwise disappointing encounter with his staff, In summary, while the hotel's policies and management support seemed reasonable, the receptionist's behavior and lack of communication skills significantly impacted the overall guest experience. I hope that Eureka top management can provide more training and support for their ground staff or customer service bstaff to ensure that all guests are treated with the respect and courtesy they deserve. If the management of Eureka hotel values customer feedback, I recommend addressing the issue of customer service training and ensuring that the level of professionalism and communication at the reception meets the expected standards. Thank you for considering my feedback.

Eureka Hotel is the best hotel Abul was so nice to helping us out with everything we needed and the services we had provided to us was above expectations. And got us to our destination and more importantly the staff service that we needed was excellent. I would like to recommend this hotel and more likely to stay again if we are going back to Dubai