District Front Of Deira City Centre Mall - 8th St, Port Saeed, Dubai, Emirate of Dubai, United Arab EmiratesView Hotel Details
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Novotel Deira Creekside Dubai Guest Reviews
4.5/5
Great
75 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(75)
Positive reviews(74)
Reviews with photos/video(7)
Awesome stay(15)
Friendly owner(14)
Convenient location(13)
Easy to get around(7)
Clean and tidy(6)
Located downtown(6)
Negative reviews(1)
MikeTourismo
Superior Room
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 21, 2024
We had a great experience, absolutely convinient and the service is suprb.
TAMIL
Superior Room
Stayed in Sep 2024
Family
5 review
5.0/5
Outstanding
Posted on Nov 4, 2024
Very excellent service from arrived at lobby until leaving the hotel. All staffs doing well the job with smile face. Will come again here 😉
Nuwapius
Superior Room
Stayed in Aug 2024
Business travelers
6 review
3.5/5
Posted on Sep 29, 2024
The hotel is centrally located and with good breakfast options. But the rooms are somewhat old, carpet looked to have perches of dirt.
Their reception staff are very friendly
Guest User
Superior Room
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 27, 2024
One of the best hotel and near by to deira city centre metro station.
Highly recommended.
Norman
Superior Room
Stayed in Sep 2024
Business travelers
56 review
4.0/5
Very Good
Posted on Oct 20, 2024
Great selection of food with the fantastic location and shopping round the clock
Guest User
Superior Room
Stayed in May 2024
Family
8 review
5.0/5
Outstanding
Posted on Jul 27, 2024
Great service. Rooms are spacious and well maintained. Breakfast so-so. Big shopping mall right opposite
MONEMCHINA
Superior Room
Stayed in Jan 2024
Family
26 review
4.2/5
Very Good
Posted on Feb 21, 2024
Near city centre. Good for work
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ghaith DalatiHotel Manager
Guest User
Superior Room
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 14, 2024
Best Hotel and great location. Perfect for families. Opposite to shopping mall. Good food and plenty of restaurants nearby. Staff is so polite and friendly. Will definitely stay at this hotel if we visit dubai again.
Response from Property: Dear Valued guest,We very much appreciate your comments regarding your stay at the Novotel Deira Creekside DubaiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kind Regards,Sumit Gupta Hotel ManagerNovotel& IBIS Deira Creekside Dubai
Fnsm
Superior Room
Stayed in Jan 2024
Family
1 review
4.0/5
Very Good
Posted on Mar 2, 2024
My 7th time here in this hotel but might stay other nearby hotels the next time.
The hotel is actually not bad..however over the years, the hotel remains. Nothing changed actually nor improvised. The rooms are still as it is with no tooth brushes, tooth paste nor room slippers. I thought with the uprising cost of the hotel per night stay, there should at least be basic amenities available. The breakfast is really deteriorating with lessening and bland choices for us. The menu is more inclined to a certain cuisine instead of international.
The staffs are still friendly and helpful though. I met the same concierge that i’ve met through all my stays. Still helpful as all the years . The security, the male security commented on my elderly mother whom was not well lying to rest at the hotel lobby sofa while waiting for the room. I was wondering if its too unsightly for my unwell mom to rest only to notice other tourists lying down on the sofas at the lobby as well in the following days with the male security not commenting them..i wonder if its a double standard treatment.
That aside, kudos to the female security that helps us when our transport back to the hotel did not appear. She recommended us to book Careem and assisted another elderly couple as well.
That being said, i do not feel valued as a repeat customer and i do expect this accor hotel to improve over the years..
Will give this a miss the next time as there’s other hotels at Deira as well.
Room 712
Response from Property: Dear Valued guest,We very much appreciate your comments regarding your stay at the Novotel Deira Creekside DubaiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kind Regards,Sumit Gupta Hotel ManagerNovotel& IBIS Deira Creekside Dubai
Guest User
Superior Room
Stayed in May 2024
Business travelers
5 review
3.0/5
Posted on Jun 23, 2024
Very good also food is good every thing is fine
Guest User
Superior Room 1 King bed
Stayed in Sep 2023
Business travelers
1 review
4.7/5
Amazing
Posted on Oct 22, 2023
The Service was excellent. the staff was able to check me in early as my flight arrived quite early. customer service was great.
Response from Property: Dear Valued guest,We very much appreciate your comments regarding your stay .It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you very much for the compliments on our services, we and look forward to hosting you at Novotel Hotel Deira City Center in the near future.Sincerely,Sumit GUPTAHotel Manager
Anonymous User
Superior Room 1 King bed
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 29, 2024
Everything was perfect no issues
Kunal
Superior Room
Stayed in Oct 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on Dec 12, 2024
Excellent hospitality
Bhadelia Travels & Tours Lda
Superior Room 1 King bed
Stayed in Apr 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on May 10, 2023
One of the Best hotel in the town of Dubai. Close to Deira City Center.
Response from Property: Dear Valued Guest,We greatly appreciate the time and effort you spent to share your feedback following your recent stay at Novotel Dubai Deira City Centre.We are glad that you enjoyed the experience and are grateful for your highlights regarding our prime location near one of the best malls in Dubai, City Centre Deira Mall. We always aim to have a seamless guest journey and I'm glad to learn that you were taken good care of by our passionate ‘Heartists’ efficiently and professionally. Please rest assured that all your kind comments will be shared with our team. We hope your next visit to Novotel Dubai Deira City Centre will be as pleasant as the previous one. Kind Regards, Sumit GuptaHotel Manager
Guest User
Superior Room 2 Single bed
Stayed in Jan 2024
Travel with friends
6 review
4.2/5
Very Good
Posted on Mar 1, 2024
Location was great but breakfast average:)
Response from Property: Dear Valued guest,We very much appreciate your comments regarding your stay at the Novotel Deira Creekside DubaiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kind Regards,Sumit Gupta Hotel ManagerNovotel& IBIS Deira Creekside Dubai